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"Great work!"

"I never write reviews, and it looks like they've protected their Google reviews rather well, but the truth is over on their Yelp reviews and here, check those out. We're on our 4th week without our water heater, with 3 babies at home because of this company's ineptitude. Here is the timeline - all of these calls are recorded and I will update here with a link for anyone interested once I've uploaded the audio files: 11/20 - Uncovered costs from AV Plumbing accepted through their customer portal at 11:08am, email confirmation received 11/29 - called dispatcher Angela for an update, discovered nothing has been done, and she said I had to have approval from the warranty company, American Home Shield (AHS) 12/6 - called dispatcher Maddy at 3:06pm for an update, once again discovered that nothing has been done, no part ordered. Asked Maddy to have Chris Foster (a supervisor I had spoken with before agreeing to the uncovered costs) call me. Called the warranty company and was told that AV Plumbing had just submitted authorization at 3:51pm, that there was no communication between 11/29-12/6, and that they were waiting for a call from AV Plumbing. Confirmed with the warranty company that AV Plumbing was the one to drop the ball. 12/6 - called dispatcher Anna, asked to have Chris Foster call me 12/7 - called dispatcher Linda, asked to have Chris Foster call me 12/9 - called dispatcher Maddy, she said Chris Foster left a message to the office that "he just has to call the warranty company," but requested once again a callback from Chris Foster, 1:37pm 12/9 - called dispatcher Brianna, asked to have Chris Foster call me, 7:13pm 12/10 - still no callback from Chris Foster so I called again at and got dispatcher Maddy and asked to have Chris Foster call me, 11:07am, the call escalated and Maddy hung up on me 12/10 - called back into the office at 11:20am and got dispatcher Angela, who helped to try and get a hold of Chris 12/10 - at 11:43am, Chris calls me - we establish the timeline on their end, compared notes, ultimately ending in Chris will get a handle on the situation and call me back 12/10 - 12:41pm, Chris calls me explaining more of the timeline on their end and will call me back with a solution 12/10 - 1:39pm, Chris has a solution to pull from another future job and can get the water heater installed today Update: technician Jesse was great, water is installed TLDR: I'm sure a good amount of the people working here are great people, but because of a select few, this experience with this company is in the Top 10 worst interactions of any service company I have ever had. Chris, who I had tried to reach repeatedly but avoided calling me back ultimately saved the day. Problem could have been addressed much much earlier had he just called me back. He would have been apprised of what was happening and would have stepped in. After a month without a water heater (which is normally a one week process) you would think the company would come through with a discount or something to make up for it or to build back goodwill, but no, Chris said their "hands are tied." Their is a massive problem in their dispatch department and their systems. Dispatcher Maddy has one of the worst demeanors and attitudes and has no business answering phones. My advice is: there are so many options as far as plumbing companies go, save yourself the grief and choose them. If your warrant company chooses the company for you and you see AV Plumbing pop up, refuse it and get them to switch the contractor, you'll thank yourself later."

"The process was quick and easy. I just provided a water sample. It was determined that I had high levels of chlorine in our drinking water. I was able to solve my water problems with only one filter. Why did I wait years to have this done? Now I can be confident that our water is safe. Highly recommended."

"6-24-25 I originally gave Trey, a technician from One Source Home Service in Colorado Springs. CO, a 5 but now that has gone to a 0 and here is why. Trey did provide a maintenance service on the AC on 6-16-25 and also a service to clean the blower on the furnace on 6-20-25. But after he left Friday, I went to turn on the AC since it was 101 hot in Pueblo, the AC motor did not come on so my AC was not working. I called and texted Trey. Please note that Saturday it was going to be 103 in Pueblo. Trey said he will get someone over here. No one showed up on Friday, nor Saturday, nor Monday. Today is Tuesday 6-24-25. I still have not heard from Trey nor anyone else from One Source. I called One Source to speak to a manager or chief technician but no call back. We are in our 70's. This is no way to run a company. It does not appear that One Source has the customers interest in mind. The One Source web site states that “We agree to accept responsibility for your complete satisfaction with the materials we use and workmanship we provide.” Well we are not completely satisfied because Trey and One Source, in a sense, deserted us. Not Cool. I will attempt again to inform One Source about Trey’s actions and to ask to speak to his supervisor or manager of the company. My reviews of Trey’s work, his workmanship, and One Source will be posted on social media as well as Google Reviews, Angi, and others. As the saying goes, “Karma, I have a list of people you might have missed.” Be Careful with this company."