My review started awhile back. One Source bought Mountain View Comfort. My AC unit was new and still under warranty. Mt View had a problem with insuring compressor worked properly because temp needed to be 80 degrees or higher. One Source tech checked compressor once and said “oh my fingers are numb I’ll come back” I went to their office and was told owner or manager isn’t in. BUT his truck was parked out front. “Oh he’s busy” I knew I wasn’t getting help servicing the compressor so I let my service contract/warranty run out. I broke down and called another company after TWO years of no AC. New company says $6 to $7 thousand because it needs a new compressor. Wasting time with One Source the manufactured warranty expired. Even with the crappy AC service they kept trying to upsell everything from duck sealing, replacing hot water heater that wasn’t even 10 yrs old, etc

2021 put in new hot water heater. Technician was fine. Work did not pass inspection from county. I called many times for them to come fix what was wrong. It took almost a year to get someone out. That person only took pictures but could not do the work???? Took another couple of weeks for someone else to come out and "fix" it (late 2022). Company CLAIMS they called me 12 times to set up the Countys inspection. They also CLAIMED the County called me 12 times to set up the inspection. IF true not once did they leave a message. They also CLAIM to have sent a letter stating they were trying to contact me. Long story short they closed out my work and upon selling my house (under contract) I find out the county voided the permit. Upon further research the county only tried calling once (left no message) and sent a letter stating if they didn't hear from me it would be voided. They sent the letter to my ex though. So know I have to file a homeowners permit and take "ownership" of AirPros work. If it does not pass inspection I will have to pay for repairs etc. AirPro One Source communication is horrible. I could always talk to someone but the messages NEVER got relayed nor were they reliable on relaying I formation to me, not too mention having to work on the water heater multiple times. I fully know they are lying about calling me, the county calling me etc. Will never use them again (the county is whole other issue as they only tried once to call me and left no message either). Hopefully it passes inspection, if not I'll have to pay for AirPros mistakes.

6-24-25 I originally gave Trey, a technician from One Source Home Service in Colorado Springs. CO, a 5 but now that has gone to a 0 and here is why. Trey did provide a maintenance service on the AC on 6-16-25 and also a service to clean the blower on the furnace on 6-20-25. But after he left Friday, I went to turn on the AC since it was 101 hot in Pueblo, the AC motor did not come on so my AC was not working. I called and texted Trey. Please note that Saturday it was going to be 103 in Pueblo. Trey said he will get someone over here. No one showed up on Friday, nor Saturday, nor Monday. Today is Tuesday 6-24-25. I still have not heard from Trey nor anyone else from One Source. I called One Source to speak to a manager or chief technician but no call back. We are in our 70's. This is no way to run a company. It does not appear that One Source has the customers interest in mind. The One Source web site states that “We agree to accept responsibility for your complete satisfaction with the materials we use and workmanship we provide.” Well we are not completely satisfied because Trey and One Source, in a sense, deserted us. Not Cool. I will attempt again to inform One Source about Trey’s actions and to ask to speak to his supervisor or manager of the company. My reviews of Trey’s work, his workmanship, and One Source will be posted on social media as well as Google Reviews, Angi, and others. As the saying goes, “Karma, I have a list of people you might have missed.” Be Careful with this company.

Word of caution, call for action: Our heater went out during the last snow storm and we called One Source Home Service out. They overcharged for parts and labor, SIGNIFICANTLY. I was on the Ramsey show, Denver, yesterday and we are now launching an investigation and I am working towards a class action. If you have had a horrible experience with this company please reach out to me via call or text at 719.357.8017.

Scammed! Ac install too close to furnace, no heat for 2 nights in CO winter! Called over 7 hours, hung up in or Perla at dispatch never called back as promised. No mgr ever called back. Court is next, class action suit may be needed. Taking this company down for good!

TLDR; Not recomended over charged, wrong\bad diagnostice, and sabatoges equipment. Stay way. I have used Once Source Home Service for about 5 to 6 years. They had even been recommended by my to family and friends. The past year the service had gone down. Towards the end September 2024 had them out to look at the AC unit that stopped working. The AC (almost 5 years old) was "found" to have a bad compressior and even with it being under the manuafacturies waranty was going to cost $3,500 to fix. The furnace was also checked due to the AC having a heat pump and a furnace. After calling around town was told that the Freeon would be $60 to $85 ish per pound. (Don't remember the exactd cost. High end it would be about $750 for labor and freeon for (Olson Plumbing and Heating) to fix. When Olson came out to give a qoate for the AC, they checked the condensor which One Source did not check. The condinsor and parts and labor came out to $290. It is now 11/7 and I have been without heat for 8 days. Had Robbins come out to check on the furnace and there was a hose that was disconnected on the inside of the furnace. Called One Source to complain about the tech that was out. Either the tech was carless or he disconnected the hose that allowed pression to furnence, either way not happy to have to have someone come out and fix the furncnae after being told it was in good condition by One Source when the AC was looked at in September.

I was told I needed to replace my 4 year old Amana furnace and that the installation of the Amana was done improperly and should have been installed on a slanted platform. (My basement is slanted to a drain pipe that the furnace does drain to). They bad mouthed the company that I purchased it from and the furnace I had previously purchased. Their solution was for me to buy a new furnace! I called the original installers and sellers and they came out. It was a malfunction of parts and under warranty, thankfully. I would give this company a 0 star.

Absolutely horrible i am now filing a claim in small claims court because one source has caused multiple damages to my house and has not called back to any messages. This company is a hack company they will upsell you no matter what it cost. They ruined my electrical and broke appliances. they’re technicians chewy,skyler, and emilio were absolutely horrible and are in on the scams as well. I am now billing one source for everything they did so basically i’ll be getting a new a/c and furnance for free along with paying an electrician and 3rd party hvac to install and fix what they messed up. I am also billing them for broken oven and microwave caused by their horrible technicians (Names are above) Please never let them in your house unless you are ready to take one source to court!!!!

This will be the first time I have filed a complaint. They are very much like the fraudulent call centers overseas, but they are here in Colorado Springs. They put more effort into selling you something that you will never see. They portray a company willing to work with you on pricing and walk you through everything they are going to do for the price quoted. Then, when the contract is printed off, it doesn’t say what was agreed upon. Their supervisors tell you, with an understanding voice, that they will look into it, and they don’t. In fact, they will dodge your calls until you no longer want to try. It leaves such a sour taste in your mouth because you got swindled here in the states. Any warranty work you purchase only lines their pockets as well. They have never followed through with what was promised in the contract. The common statement is, “Let me look into it and I will get back to you.” Again, you don’t hear back from them. I would highly recommend you not let them into your home!!!

If I could give this company a zero star review, I would! The most unethical, dishonest company my father had ever dealt with in his almost 90 years. He called for his annual cleaning and service of his central a/c unit and it was one attempted up charge after another. My father told him no on every turn until they went outside and looked at the unit itself. The technician told my father he needed a part to enhance the efficiency of the unit. This was happening all while my father had to keep running back and forth in the house to check on my mom who is in late stage dementia. The technician kept on my father until out of frustration agreed to have the part installed. The price originally quoted was $740 which after some push back from my father, agreed to complete the “repair” for $540. Upon completion of the work, it was noted on the invoice that the technician worked on the unit for 9 hours at $60/hour. The technician was not there for 9 hours but a mere 1-1/2 hours. My father, upon doing research on the part that was installed, found that the part cost $12.83!! How do they continually get away with ripping off the public? This is not okay!! DO NOT USE THIS COMPANY!!! They have no morals whatsoever!

would leave 0 stars if I could. This company is a joke. They dont stand by their warranties . my $19,000 ac unit broke in less than a year and they said I need to pay an additional $5,300 to get it going and buy a special uv filter as well. They snuck in a charge of $995 for some club membership and they refuse to take the furnace back , fix it , or stand by their warranty and what they promise on their website. This company needs to be exposed. Dont take their word for anything and make sure you read EVERYTHING on what they are charging you when they send you links to sign. don't get scammed the way I did.

Not going well. Job is not completed and now we are given next appt for June 22nd. They were here for our appt earlier in May - appt was for 8-10am. No show. No call unless we called to communicate. Finally, approx 5pm showed up. Then at 7:30 we were told “sorry we will be back tomorrow. We don’t need to get inside to finish”. NO Show. System still not finished and now being told after we called to follow up that we have an appt on June 22. Why am I waiting this long for a job they said they would come back and finish the next day. This has NOT been a good experience and we are spending thousands of dollars without proper resolve for a NEW A/C unit to get up and running.

May 9th they came out for AC maintenance and said my unit needed to be leveled. Problem is they changed us almost $2200 ( that’s after a $1000 ‘discount’ for being military too! They’re out here charging people almost $3200 for a $150 job! ) when all they did was remove some rocks and a piece of wood (only at my home for 20 minutes!) I demanded a refund and they said they would honor it I just had to take down my review. It’s been 2 weeks now and still no refund! I’ve called several times to speak to a manager still no phone call! Needless to say this is a huge rip off and I’m not taking down my review until I get my money back now.

These people are con artists snd lisrs They rarely show up to scheduled appointments They do shoddy work and try to get away without pulling permits snd when caught they do not complete the job - will be filing complaints everywhere snd litugstiñ is sure to begin soon

The price was shocking but Bobby, Troy and Marcos were fantastic. Very professional and got to is quickly. I changed my mind on the water heater I wanted and they were very accommodating. I was very pleased with their response time and their professionalism.

One soure was first solarbear then heat depot now one source. They did a crappy job installing my mom's furnace. Don't use them. The good reviews are written by their friends and family

*DO NOT USE ONESOURCE** I bought a new AC and furnace this summer. I went with OneSource because they get decent reviews and claimed to do it quickly. I've never been so wrong. I'm now almost 6 weeks from the initial installation. Where do I start? They told me that my leak was caused by the old condenser freezing and sending water into the vents. 4 technician visits later and I finally find out that it is a cracked drain pipe. The new unit was installed on old copper coolant line that freezes up and leaks into my walls. I have new water damage from their botched installation. I pulled back some of the trim and I now have black mold. The competitive structure of their 3 teams (plumbing, hvac and electric) prioritizes sales over fixing problems. This also discourages the teams from sharing critical information about jobs. 4 times they have scheduled a service call without giving me notice, during hours that I have told them I am unavailable. I've also had technicians no show 3 or 4 times now. AND GET THIS: yesterday I overhead the plumber talking to his supervisor, saying that someone needed to come troubleshoot and make a plan to finish the installation. His supervisor screamed at him over the phone loud enough that I could hear the conversation in the other room with the TV on. So when the plumber asked for help solving the problem his supervisor said "dont you f***ing talk to me that way, I'll break your f***ing face you stupid b**ch." That supervisor's name is Jose Anon. They don't fix problems. Their teams don't collaborate on troubleshooting. They will upsell you a new system before they try to learn the cause of the problem. They verbally abuse their employees. They don't keep their appointments. They don't want to work around your schedule. I have no AC and new water damage. Ive been sleeping on my couch because of the holes in my bedroom walls. I'm hiring an attorney. What a truly awful company.

This company is a complete joke. They installed a new furnace, thermostat, and AC unit in my home. Since then, they rescheduled my inspections without telling me so I had to take an extra day off of work. I had to have them back out because the AC unit did not pass electrical inspection (and not for weird reasons. For very straight forward reasons that someone who does this for a living should not have missed). Had to take another day off of work. The thermostat has broken, twice. Had to take 2 days off the first time because they had to come look at it and then order a new one. The second time was today so we'll see what happens there. Now, my barely 3 month old furnace has died. It is -11 degrees out, and they are not answering their phone for me to get someone out here to fix the problem. If you want a responsive, high quality, knowledgeable company, look somewhere else 3 months later update: Someone finally comes and they decide the issue was just the thermostat, but the supply store wasn't open. So my thermostat was removed, and the furnace was supposed to run all night then someone was supposed to come between 10 and 12 to replace the thermostat. Later that night, I notice the furnace turned off. So I call to tell them it won't just be the thermostat replacement, but will also be servicing the furnace again. She says ok, and if it stops working, call us and we'll come earlier than 10-12. 1pm no one has shown up, so I call and they tell me I'm not on the schedule today. 1 year later…heater still not working. MULTIPLE more cancellations and no showed appts. Multiple “fixes” to my brand new furnace, none of which have worked. And now…my brand new AC has stopped working and the unit is leaking water in my basement…and they can come out tomorrow ?. Here’s hoping there’s not too much water damage. On top of that, I was quoted a “money back guarantee.” I started asking to talk to a manager about it after my furnace broke the first time, 3 months after I got it, in February 2021. I have asked probably 10+ times and still have YET to actually talk to a manager. The money back guarantee lasts for 1 year, so I’m SOL because they won’t call me back. I’m real close to hiring a lawyer and suing this company for their incompetence and breach of contract. Please, please, please don’t waste your time/money/energy on this place. It is actually impossible for there not to be a company in COS with better service/skill/customer service/honesty/integrity/timeliness that you can use instead. I’m posting this on every review site I can find hoping I save people some of the issues I’ve had

Andres performed Excellent service. He was professional. thorough, and performed the furnace maintenance in a timely manner. He was able to contact me early and completed his service several hours prior to his scheduled appointment time. He thoroughly explained the service he provided and showed/explained screen shots of the various functions addressed. I would certainly use One Source Home Service in the future and would certainly welcome Andres as the technician for future service needs. I am a very satisficed customer. Tom Victorson

I personally did not use this business(Thank god) but I am posting this for my 81 year old mother who recently became a widow of a Veteran. I say that because they proudly say "Veteran Owned" on their website and this review will show you they could care less. I did however deal with them many times trying to rectify this issue. The following is a copy/paste of exactly what was put into the complaint that was filed on the Federal Trade Commissions website as well as the local BBB complaint. This company had provided a service contract for the year 2020, they made their final inspection of AC and furnace on 24 Dec 2020. At which time they proceeded to pressure my 81 year old recently widowed mother, yes this is her son making this complaint. They charged her $448.30 for the annual contract which only included one trip visit. My mother sent an email to the company within hours saying she did not want the service and to cancel the contract. On 26 Dec 2020 their office was contacted and verified they did receive the email and would process the cancellation. First off the contract was in my deceased fathers name which they changed after sometime. This contract as per the Federal Trade Commissions (FTC) website is cancelable, it even goes as far to say they could take up to 10 days to refund the money. Most know this law as a cooling off period or the 72 hour writer rescission rule, regardless, this should have been over from the start but this company took it on themselves to take their bottom line into consideration above the consumer. Funny thing if you read on their website they talk about the customer and even go as far as saying they are a Veteran Owned company which I doubt since they were screwing over a veteran’s widow. I have spoke with Sean Poole(SVC MGR) numerous times and every time Sean said they were processing the refund. My mother did submit a dispute to her credit card company (Chase Credit card services). On 22 Jan 2021 Sean Poole said the refund was approved for the full amount. In my opinion, this should have never gotten to Chase credit cards, it should have been refunded immediately by One Source Home Service as per the FTC's website and guidelines. One source will not speak with us at all now and said it's a done deal. I called their main office number and requested to speak with Dustin Hood, the site MGR. The gal said she would send him an email and he would call me. Later the same day I called back saying I never heard from Dustin and the gal who answered the phone was the same one I spoke with earlier. Her response from Sean Poole was," yeah, ain't gonna happen, case closed" This company claims to be a Veteran owned company which I highly doubt, they were bought out by Air Pros out of Florida recently. I can't believe they would treat an 81 year old veteran widow this way, this is borderline elder abuse! BEWARE OF THIS COMPANY, “ONE SOURCE HOME SERVICE” They have only one agenda and one bottom line and it’s not yours!!! A report was filed with the Federal Trade Commission and soon with the Better Business Bureau as well as reviews in several sites. I’m really not sure how a company in this day and age is still in business with the horrible ethics of this company. I would run the other way before doing business with ONE SOURCE HOME SERVICE, they are terrible and pray on the elderly!!!

Everything went fairly well with the exception of the whole house carbon filtration system. I read many reviews on One Source Home Service. I thought I chose wisely and was pleased, since both my husband I are veterans, that it is a veteran owned company. In February 2020 I had them come give us estimates on HVAC cleaning, cleaning and sealing the ducts, a new water heater and a few minor plumbing tasks in our home. While they were here I expressed concern that we had hard water, but our water company does not allow water softeners. I was ensured by an employee that their whole house carbon filtration system would do the same thing as a water softener. And he topped that off by quoting the One Source Home Service One Year “Test Drive” Guarantee. On March 2, 2020, I paid them over $14,000, of which the whole house carbon filtration system was $3294.90. On March 6 our new water heater and filtration system were installed. I was told there was nothing we needed to do to the system. That they would come out and do annual maintenance. After months of frustration and noticing scum/bacteria buildup in our toilets, I decided that the carbon filter wasn’t doing what I was told it would. May 14, 2020, I called the plumbing manager at the time, and he said he’d talk to the manager and get back to me later that day. I didn’t hear back. I left messages on May 14, 22, June 15 and 29. Finally, on June 30, I got a call and was told that Scott Bidwell, the owner, said “She’s had it for this long, She can keep it.” On July 23, I had our water company come out and test the water. The filter was taking the chlorine out. So, I called One Source back. It took them until September 18, to removed the whole house carbon filtration system. When they took it, I was given a job completion form that said I would receive a full refund. I called October 23 for a refund status and was told it’d be about 30 days from when it was submitted, in September. November 9, I spoke with Udella who said, because of new accountants, it would take 30-60 days from the date of processing. November 19, I spoke with Brian and told a supervisor would call me back. December 2, I asked to speak with the service manager. I was told by Rob, the floor supervisor, One Source Home Service had partnered with Air Pros and would get a call by COB December 3. December 8, I got a call from Dustin H. He said that since it was approved before Air Pros takeover on Sept 9, and Jason & Scott Bidwell no longer own the company. So, I need to call Jason Bidwell to get my $3294.90. I called the number they gave me, and his voice mail is full. I’ve tried numerous times, and am still trying to get my money back for the equipment returned.

I'm not satisfied with the job.

I would love to give One Source Home Services a 5 start rating, but I can’t. They might be OK for heating, cooling, etc., but not for sewer line replacement! There are several reasons. The job took much longer than expected. It should have took a week, two weeks at the most but it took them almost two months! Even though they had to go from my house to the sewer main in the middle of the street, the project started August 12th, and it was October 8th before they got done! It took them about 3-4 days to just do from my house to the edge of my property, then I had to wait almost two weeks for them to start the repair to fix the pipe from the edge of my property to the main sewer line. That took them about another two weeks. The City Inspector said that they should have been done in one day…two at the most. My street was blocked off during this entire time. Needless to say, my neighbors, trash trucks, postman, Amazon delivery service, etc., was very inconvenienced. Even though I had paid about ¾ of the money up front, they did not even apply for the city permits until August 20th. It was September 24th before they patched the street with asphalt, and October 3rd before they replaced my sidewalk and front step! It was October 8th before the left over asphalt and concrete was picked up and the barriers removed. Second reason: I think they way over-charged me for the project. My fault, I usually get two or three bids, but I was in panic mode to get the job done as I was having synthetic turf installed. Many friends, neighbors, etc., said their price was way high. I paid almost $22,000.00 up front, then owed another $6145.00 when the job was completed. They did give me a $1500.00 discount when I tried to get them to forgive the $6145.00 because of their lousy service. Also when digging the trench from my house to the street, they were supposed to have laid down plywood sheets to place the dirt on, but they just put it on my lawn. They then pushed a lot of my sod back into the hole they just dug instead of the dirt they removed. By doing this, it made the turf installation a lot harder on the turf crew. After filling in the hole from my edge of my house to my property line, they just left their Bobcat setting in my yard for almost a week. The employee who came to pick it up is the one that told me that they should have put down plywood first. They also broke my front step, which they acknowledged, but it took them almost two months to replace it. Most of their employees worked hard, but without mentioning any names, the guy running the excavator talked constantly, not about work, but other stuff, and many times he just quit working so they (the other workers) could hear what he was saying. I am serious, I know that is one of the reasons it took so long! Even a neighbor committed on how much he talked! Ray and Brian were super hard workers. Also two trailers and vehicles had expired license plates. They failed inspection one time on the line from my house to the edge of my property…had to redo a section of it. They brought the wrong size pipes for the project several times. They also dug the hole from the edge of my property to the main sewer line without having a city inspector present, which was a no-no. The city inspector told them someone should have been here the whole time they were digging that hole because of the main water line and my gas line was in the same area. They also nicked my gas line, but they did not contact the gas department! They failed inspection and had to redo the tape they used around the gas line. Also they left the hole (about 9 to 11 feet deep) uncovered for about a week, until the city inspector told them they were supposed to cover it each night with metal plates! I have pictures with dates to prove the above comments. Please don’t pull a Rick and hire this company! Do your homework and know that this company is not the one you want to use for your sewer line replacement!

I DO NOT recommend One Source. Here is my story. So, I am selling my home. The buyer asked for me to get a licensed plumber to make some minor repairs: tighten the bolts on a toilet, and caulk around my master bath sink. I called One Source. I asked what their hourly rate for a plumber was several times. The person on the phone would definitely NOT tell me (I asked three times!), but she said I would get a free estimate when they came. Ok, lets give it a try. (HINT: DONT make this mistake the charge OVER $500 per hour for plumbing work!) They said the plumber would be there between 11:00 and 2:00 on Friday. The texted me, and e-mailed me reminders on the appointment. But, apparently the technician did not get the reminders - I waited there for over 3 hours and he did not show. VERY FRUSTRATING! So I called. "Oh he called in sick today." (Thanks for letting me know!) When can we get someone else to come out? How about Sunday? Ok No problem. The guys comes out on Sunday and says it will take 1.5 hours to tighten two bolts and caulk a sink(really?). And that will be $512 - AFTER the $50 coupon I have from Valpak. Because they totally ghosted me on my first appointment, I now have no time to find another plumber before my closing. So, I reluctantly agree. Of course, it only takes 45 minutes. The technician says he will give me $25 off. REALLY? It seems like I should get half price if it took half the time. Not with these Bozos! So, What am I going to do but pay through the nose. After the job is over I get an e-mail that says the following: Remember One Source guarantees all of its services, if you find that we did not exceed your expectations, please contact Scott Bidwell directly at 719-822-4393 and I will be happy to do everything I can do to ensure to regain your faith In our services. We strive for 100% satisfaction. Anything less is unacceptable. So I call. Get voice mail and leave a message. I never got a response. A few days later, a lady calls me and ask how my plumbing service went. I told her exactly what I wrote above. I told her that Scott never called me. She said she would tell him. Nothing. I never heard from them! If you want a $500 per hour plumber that says they guarantee your satisfaction but really do not give a darn these guys are for you!

The service was great! They were prompt, responsive, and their service people were very polite.