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"My technician Anthony Gil was very professional and knowledgeable and explained everything to me and got the job done very quickly and proficiently."

"Absolutely fantastic company! I needed old angle stops replaced before installing new toilets. It had to be done within a day to stay on schedule and Miracle Works made it happen! I couldn't be there myself, so I left a key, instructions and it was done before I got home. Experienced, Friendly, Fast, Reliable, Honest, Trustworthy and Affordable. There's nothing more you could want."

"It was very professional and very good. Very good company and very quick to come out to do the service."

"DO NOT TRUST THIS COMPANY!!! After nearly 5 months of struggling I gave up! I am extremely disappointing by the horrendous treatment lack of accountability and disrespect I have received from this company. I initially contacted them for a bid for a shower install back in Mid November 2018, I agreed to hire them after receiving the bid for a shower installation for them to do the install on the 3rd week of November After doing the tear out myself they did not show up when they said they would, I had to contact them in order to be informed they could not make it out and had to reschedule for a week later. They showed up Dec 4th and after the work was done and I paid in full. 2 weeks later after performing the finish work and sheet rock install around the shower enclosure I found that there was a huge gap between shower wall pieces and the shower base piece. This seemed suspicious so I contacted the manufacturer. The manufacturer informed me that this was completely wrong and would surely leak if i used the shower. I informed Pacific rooter and plumbing who sent a plumber to come out to assess several days later. That plumber suggested that we simply put Calking on the gap to fix it. THIS IS A COMPLETELY INADEQUATE SOLUTION THAT WOULD LEAD TO FAILURE AND WATER INTRUSION EVENTUALLY AS CONFIRMED BY THE MANUFACTURERS SPECIFICATIONS! I refused this as a solution and they agreed to correctly reinstall the shower. After a week of continued calling emailing and texting to schedule the repair I was informed that they could not come back to work on it until the end of January On Jan 28 a tech from Pacific Rooter and Plumbing came out and instead of correctly reinstalling the shower ended up destroying several of the shower pieces and damaged the sheet rock even worse that what was required to reinstall the shower. I had to call them nearly every day for a week to get confirmation that another replacement shower had been ordered. Finally i got confirmation that an order had been placed through home depot on Feb 2nd with an expected delivery date of the the 7th to the12th of Feb, The home depot order for my replacement shower never came. As per my frustrating communications with Pacific Rooter and Plumbing the delivery date kept being pushed back from the12th to the 18th and then the 18th turned into the 22nd and so on and so on. I asked several times for them to provide me with the shipment tracking info since it was so hard to get a hold of them and receive updates. In the mean time I found the same shower for sale through another supplier "Ferguson plumbing" I confirmed that there were 7 in stock in Fresno Ca, a 2.5 hour drive away, this was in mid February. I even went to a local Sacramento Ferguson location myself to look at several returned showers they still had in stock from a previous bulk order for another customer that happened to be damaged. Despite informing Pacific Rooter and Plumbing that there were showers in stock in Fresno they never went to pick one up. They claimed that they were unable to find the parts through Ferguson and it took me emailing them the confirmation I got from Ferguson for them to acknowledge it as alternative. I continued to call their office only to be spoken to dismissively and continually promised that it would only be "a few more days, we will be able to do it next week" I lost trust in their honesty and ordered the correct shower myself through home depot in the beginning of March **The shower I ordered myself through home depot came in a little over a week, yet had minor damage. then I reordered and received another shower in a week and a half!** I promptly installed it in a few hours myself without damaging unlike the what The Pacific Rooter and Plumbing tech had done. So far I am out over 3,100 dollars which does not include the time I have spent trying to communicate with this company and help them track down a shower or the extra time and money it will take to fix the sheet rock around the shower they installed incorrectly then subsequently butchered. I called today to ask for my money back and was treated extremely disrespectfully. The person on the phone told me to "go ahead and press charges." DO NOT TRUST THIS COMPANY Pacific Rooter and plumbing are not only incompetent but are disrespectful Crooks."

"It was a week-long adventure that proceeded nicely at times and not so nicely at other times. The reason for the low rating was (1) the lack of insulation around hot and cold water pipes in a very hot attic and (2) the cloud of dust generated by the finish work -- both are explained below. Several pictures are attached. In May, 2018, we had Sacramento Repipe remove the Kitec hot and cold water system which was installed by the builder (17 years ago), and install new PEX hot and cold water lines throughout the house. Work progressed rapidly and the piping work was completed in less than three days. The finish and repainting took two days, so all was completed within 5 days (Monday to Friday). Issues: 1. They said they insulated the attic hot and cold, but they only put a R-value 3 foam tubing over the lines, and there were gaps where red (hot) and blue (cold) PEX could be seen.. Also, the r-3 tubing wasn’t properly sealed and didn’t encircle the PEX in most places. In some places, they left off PEX insulation and didn’t pull back the original blown-in insulation. See attached photos. 2. As a result of inadequate attic insulation of hot and cold PEX, the water temperature in both hot and cold lines can become about 15 degrees above outdoor ambient. This isn’t a problem in summer for the hot side, but is a problem for the cold side. For example, on our 100 degrees outdoor days, measured cold water temperature was 115 degrees for a full 4 minutes. If it reaches 110+ outside (which it does here occasionally), the hot/cold water at outlets is dangerous. 3. Their piping work and drywall finish work was not coordinated. They removed all plastic over the furniture after piping was completed (Wednesday). The cloud of dust from the finish work covered floor, blinds, furniture – everything – afterwards (Friday). More discussion: • At the start of the job (Monday AM), the floors were covered with paper and secured, and all furniture was covered with plastic. Our contact, Kellen, was very helpful to get everything organized. • Work progressed without problem, and when the piping was completed and holes covered (but not plastered), all protective plastic and paper was removed. • During the system test, the only problem was a crossed cold to hot for an outside hose bib. That was quickly fixed. • The drywall repair began Thursday with filling, spraying and texturing. They put down a small number of blankets and nothing over the furniture. • After the texture was dry, an electric sander smoothed the surface, causing a cloud of dust that covered everything in the house. They claimed that they used a HEPA filter vacuum, but that was not effective with the dust cloud. • It took us a full day to clean the dust after they completed painting. Why wouldn’t the original plastic covers be kept on until the entire job was finished? • When re-installing the mirrors, we noticed one was cracked – they had just set it onto a tile floor with no padding. We received $150 to replace it. • Right away, we noticed that the cold water was warm. Sacramento Re-pipe installed a Grundfos re-circulation system. This wasn’t expensive but is a really stupid system, pushing hot water into the cold water line (and back to the hot water tank) whenever the pump is on when and the water at the local sensor (located at the faucets) is not hot enough. The sensor leaks, so even when the pump is off, warmer water passes into the cold water line. We had Sacramento Repipe disconnect the local sensors, and that worked on cool days. • However, the main issue is that Sacramento Repipe did not sufficiently insulate the hot and cold water lines in the attic. The thin foam tubes have a R-value of about 3, and the poor installation of the foam tubes left openings on all hot and cold water lines (they were not sealed correctly). They did nothing to put back the blown-insulation, so insulation was off in some areas almost to the drywall below. See attached pictures. • At record 115 degree outdoor temperatures (we have these here), the cold water will be scalding. That’s certainly a problem with toilet mechanism and refrigerator water feeds. • We plan to get a handyman or insulation company to fix everything (estimated cost is $1,200). As were told by Lincoln City Inspectors (who are currently looking into heat-related piping code issues), the Repipe people don’t know about anything except plumbing. Conclusion: Sacramento Repipe failed to adequately insulate the hot and cold water lines, leading to a potentially dangerous situation. The cold water system is exposed to attic temperature, which could easily cause scalding water at the faucets, toilets and refrigerator inlets, exceeding 120 degrees. Imagine getting into a shower and being sprayed with 120+ water and not being able to turn down water temperature. And in winter, with record cold temperatures of 17 degrees....? They tramped down and swept away blown-in insulation in several areas and didn’t replace it. They tore the A/C coolant line in a few places. They were hasty and careless with all their piping work in the attic. This is unacceptable, and we put a call into Sacramento Repipe. Their response: No response."