We are a full service plumbing & drain service company. One call gets a licensed, insured, and uniformed technician to your home. We always wear shoe covers inside the home and a drop cloth at our work area. What makes us unique is our level of customer service and the latest tools and training we have. We are an A+ rated BBB company. We always provide a written upfront quote before we start the work; that way there are no surprises.
& Water Leak Repair. Drain Cleaning. Sewer Services. Water Heaters. Pipe Repairs., Backflow Prevention, Commercial Plumbing, Garbage Disposals, Gas Line Services, Hot Water Recirculating Pumps, Kitchen & Bathroom Remodeling, Leak Detection, New Fixtures, Plumbing – Water Line Replacement, Re-Pipe Service, Sump Pump & Ejector Pump Service, Toilet Repair & Replacement, Water Filtration, Water Softening
Number of Stars | Image of Distribution | Number of Ratings |
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85% | ||
9% | ||
2% | ||
3% | ||
1% |
"Hello, [Member Name Removed]! My name is Sue and I'm the Office Manager. I apologize for the miscommunication. It looks like the free estimate you were looking at on the website was for the free home inspection which is done with each service call. Alex quoted you an estimate price to go under the home for the diagnostic when he arrived at the job, prior to doing the actual estimate. The office does not quote prices because we leave that to our plumbing professionals. Regarding your unusual wait time for that morning, the dispatcher sent the call to Alex and was unaware that he needed to stop to pick up the parts on his [Member Information Removed] there. We have corrected this challenge by initiating a new protocol for the plumbers to advise if they are heading straight to a job or if they'll be stopping for parts or rental equipment, so we may advise the client of a more accurate arrival time. Thank you so much for bringing this to our attention and for being a loyal Boyd Plumbing client. Please do not hesitate to call our office and speak with me directly if you ever need any assistance or have any further concerns. Sincerely, Sue Garofalo Office Manager 916-988-3111"
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