Scheduling was a nightmare. No communication between the front office and their service technicians. They screwed up the scheduling on their end, so I had to take another day off. Also, when they finally did show up, they were rude. Usually, people with a language barrier are polite people, but these people treated me snootily. I can look past that but they left a mess everywhere. Rubber gloves, screws and paper were left in their work station when they left. When I went up into the attic to check the furnace connection, I found more trash and work debris. But what's worse, is they didn't move my insulation back after they were done working in the attic. Finally, when I cut them a check on the agreed contact, they told me it was the correct amount. Only later, their HR was calling me for more money. They really have been a terrible experience.

Very well!

They were good. They know what their doing. We would have them come back and take care of anything. Lastly, they were excellent.

This was my worst nightmare. They opened up the walls to the crawl space and rats got in my house. Even though they repipe the whole house, they didn’t clean out the faucet filters until I requested that they be fixed so they flow like they did before the repipe. I was told that wasn’t part of the repipe but eventually they agreed to ‘see what they could do’. They never did get the bathtub faucet and shower fixed, so water still comes out of the shower when the bathtub faucet is turned on. They also installed a water heater outside and failed the inspection because the foundation for the water heater wasn’t up to code. They did the bare minimum to get it to pass inspection, but I was not happy with it. I contacted another contractor who reinstalled it on a cement foundation with appropriate ventilation. I was extremely unhappy with their work and every time I questioned anything, I was told that is they way they do it and no one else complains. Luckily the building inspector agreed with me, but the work was still substandard, even after they ‘fixed it’. I have never had a rat or mouse problem until the repipe. They sealed the holes they made and sealed the rat in my house. It took me weeks to catch it, but not until after it went through my dresser and chewed holes in my wool sweaters.

Bait and switch company offer $99 on website and on phone recording when you call in they quoted $750 after Smud rebate when called out on price for $99 they refused to lower price here is there website clearly saying $99 for Gas to Electric conversion of hot water heater $99. But they refused to lower price to $99 telling em that iam abad person for trying to get a advertised price that they had given to other customers. go to [*** Link removed ***] and you will see and call there number you will here it say just $99 for smud customers.

Dimitar, Volodymyr, & Timyr showed up on time and quickly went to work draining and removing the old water heater. Wasting no time, they then started on the installation of the tankless unit. The gas line was probably the most work, since my gas meter was located on the opposite corner of my garage (approx. 30ft). They managed to get it done and looking great. They were able to run the exhaust PVC tube through my existing exhaust port in the roof, so no new holes had to be made or existing one modified except for the cap on the roof. The tankless unit requires a hooked neck at the top, so they did a great job of that. The best part was the exhaust tube is the same color as my roof (brick red), so I didn't have to worry about painting it to match for my HOA. In the end the guys were great. They were very professional, kept a clean work area, and were very polite. The price of a tankless is already on the expensive side and the install costs a bit too and they charged exactly what the quote. No hidden costs or any surprises. For me it was the gas line that cost the most, but their quality of work was truly awesome! I found them on the tankless water heater manufacturer’s website (Rinnai) as one of their preferred installers. After reading their reviews I decided to give them a call. Dimitar was very prompt, friendly and professional when he came out to do the quote. He completely explained everything that they would need to do and gave me an honest quote. After talking with him I didn’t bother with looking for more quotes. I’m super satisfied with their work. After a very long day, everything was installed and running Dimitar then took the time to explain the whole system, how it works, and how to maintain it. I'll definitely be using them again in the future when I'm ready for my whole house filtration system installation or any other plumbing services that come up.

We received just a quote from this company, but decided to move forward with another plumbing service. The sales representative from Super Mario was courteous and prompt, but he repeatedly provided us with incorrect information regarding SMUD standards regarding water heaters while attempting to upsell us on a hybrid water heater. Despite repeatedly requesting for a quote for standard water heater he would only able to provide us a quote for the hybrid. We quickly found another organization that was able to provide us with accurate information and pricing.

perfectly done

Went fine. Toilet was leaking in another place and Super MARIO replaired that also They left the bathroom clean

They were really great! They responded the same day even though the product was not one they installed and that is how they won my business. I will recommend them and use them, again.

I saw so many good reviews of Super Mario Plumbing, but my experience was somewhat different. I got a young guy, probably mid-20s, that barely spoke English. He did the job, and the new unit works, but when I'm paying $1400 to have a unit installed that I could buy for $600, I expect excellent service. They also tried to charge me $100 for the metal stand they put it on. I talked them down to $75, but found the exact same stand at Lowe's down the street for $40. I should have just gotten it myself, but didn't realize what it was until he was already there. He installed it and left. I expected at least a brief overview of the new unit. There is a blinking LED on the new unit, but the binding straps that attach it to the wall go right over the instructions on what that LED does. Also, the output pipe, which had been pretty straight and only had one solder joint, is now rather crooked and has several. Not sure what happened there. It does seem to be functional, though. Also, I informed them that I had taken the day off to get it installed, and could they expedite and get out there as soon as they could? They said they would, but still didn't get there until the very end of the window they gave me: a little after 4:00pm. I could have worked most of the day and not wasted the PTO if they had just given me a better idea when they would be there and not made false promises about "trying to get there as early as possible". Overall, they did the job and it works, I just expected a little more from a company with such good ratings.

He arrived on time and ready to work. He explained to me the differences of the top selling disposals, he answered all of my questions and as a bonus cleaned out under my sink and hauled away all of the unwanted items.

Fantastic! Would definitely recommend Super Mario Plumbing for water heater replacement. Look for Angie’s List deals.

very responsive amd quick and convenient. price given differed from quote given to arrival, but 1st tech was wonderful. 2nd took way too long but did a good job. they were able to fit me in on time and even worked the weekend which was great.

I had a bad clog that I had been fighting with for a couple of weeks. All my pluming except the toilet and shower ended up backed up. I called a different company out to fix my problem. They could not figure out what my problem was and told me to call someone else. So a couple of days later, I was desperate to get someone out to my house to get this fixed. I went on Angie's list and found a couple of places to call. I called and got a quote from a couple of company's that I liked the review. They were more expensive then what Super Mario wanted. I Liked the reviews for them and the price quote was very reasonable. They told me they could be out in a couple of hours. They arrived in a couple of hours he was a very nice man and had my problem fixed in short time. He made sure that it was fixed good. I would definitely go to them again. Thank you so much for recommending them.

good work, no issues

I had to have them come back 3 times. Issues fixed quickly and they refunded my money in the end but I now have a garbage disposal that smells much of the time, which I never had before they messed with my faucet and pipes. They did make every effort to make it right but were not able to address and fix the smell that still lingers.

Plumber arrived on time, was courteous, efficient. In and out in less than an hour. Seems to have done an excellent job, will have them back out for other plumbing needs.

Very well.

.

They were outstanding. They went above and beyond. They went over and picked up the toilet and brought it here otherwise it would have had to be delivered. The toilet they needed to replaced needed some work and they did that and did not charge me anything extra. Pulled that one out and put the new one in that has worked perfectly. Very efficiently done, in and out. I would absolutely call them again if I needed them.

great work done

The job went very well. The plumber completed the job in about 1 hour. Along he way he replaced some gaskets and tubing while trying to identify a minor leak under the sink. When the job was complete he demonstrated that the disposal was not leaking and worked correctly.

was pleased

Very well; prompt, professional and efficient.