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Recent Pool Installers Reviews in Fair Oaks

• Pool Contractor

  5.0

  Dealt with a reputable pool contractor. My swimming pool installation went flawlessly and couldn't be happier with the service I received. Thank god for the referral I got.

  Joe T.
• Geremia Pools & Landscaping

  5.0

  Dee Geremia came out several times with pool plans for us to look at. Each time we had her make changes to the plan as the pool evolved. We were offered a fair price which we accepted. We are under contract for a pool and are waiting for excavation work to start. Dee was always prompt about making changes and always showed up on time. She is very professional and knowledgeable, always pleasant, friendly, and has a lot of patience. Geremia has an excellent reputation and we are sure we'll be happy with the poolshow more

  Ramon L.
• Burkett's Pool Plastering Inc

  5.0

  Burkett's removed the old cracked asbestos kool-deck surrounding the pool, poured a completely new pool deck, removed a spa wall, put in new channel drains, pressure tested existing plumbing, replaced old 3 way valves at pump location, replaced old pool light, and refinished the pool with a beautiful new pebble finish along with new tile at the water line. Work was done on time at budget. Communication with me was very good, no surprises. I was out of town for the pool start-up so they coordinated with my regular pool service folks. Had one issue with the way a pool timer was rewired which caused a timer failure. Burkett's replaced the timer at no charge to me. Overall I was very pleased and I love the poolshow more

  Jeff H.
• Geremia Pools & Landscaping

  5.0

  While I didn't end up choose Geremia to build my pool, I found the presentation of material to be extremely professional. From phone calls to their website - they clearly know what they are doing. And they are innovators in the business using geothermal pool heating. I can't attest to how that works - but sounds pretty awesome and unique... I like that. They have been building pools forever and they are doing one down the street. Obviously, I can't comment on how it is working out, but they appear to be doing a nice job and taking care of the customer's property. That is a big deal... as fixing your front yard after excavation is difficultshow more

  Joseph P.
• Courage Pools Inc

  5.0

  It went great, all things considered. We spoke with several companies, most of them from Angie's List, and got bids from three. Courage was right in the pricing ballpark with the others, but seemed much more open and amenable to our ideas and feedback than the others. He (Jim, the owner) drew up plans and submitted a bid, then backed off while we continued the bidding process - no pressure, no ultimatums, just an eventual expiration date for the bid. We liked the fact that we were speaking with the owner during this part of the process who is and quot;in the fieldand quot; every day at his projects instead a salesperson, and thus someone who was familiar with all aspects of what he was talking about firsthand. We decided on him because he seemed honest, his price was competitive, he offers a lifetime warranty on the pool shell, and he had great recommendations; some people on our street have had him build more than one pool for them as they've relocated around the area - that alone says volumes - and and quot;Courage pooland quot; was cited several times as a selling point for homes when we were looking for a house 18 months or so ago, the only pool builder I saw listed by name in this way. Once we decided on Courage and signed the contract, which clearly spelled out exactly what was to be included and how much each installment payment on the project would be, detailed planning and the and quot;approval danceand quot; with our HOA began shortly thereafter. Our HOA is pretty strict about their rules and the process mandated for their approval process. Courage had done several pools in our development already though, so he was familiar with the requirements. We knew where we wanted the pumps and other equipment to be installed already (in a side yard), and we had a hole in the back yard dug by the previous owner as a starting point for the main part of the pool. But we still needed a design for the pool, and Jim had submitted a proposal that we had tweaked some as part of his bid. We liked the main idea but had Jim work with our landscape designer on some of the aesthetics of the pool with regard to tying into the plan for the rest of the back yard, as we were having the whole yard finished at once. Jim supplied all of the necessary drawings and samples needed to fulfill our HOA's requirements for the approval process with no complaints and no problems. In a few weeks we were approved and it was time for construction to begin. Jim took care of all the permitting necessary for construction as part of his package. He subs out all of the work but keeps a very short leash on his subs; he's very picky, and they know that going in and are on their and quot;best behaviorand quot; as a result. They were very professional and someone was on site working on an aspect of the pool almost every day, at least until we got to the point where we were ready for the deck around the pool to be poured. Excavation (not much as a benefit of starting with a big hole in the yard), plumbing, and the gunite shell were all done quickly - within 3 or 4 weeks. Then, as this phase was being completed at the end of August, we entered the part of the process where the owner has to keep watering the gunite; three times a day for the first week, one time per day afterward until plastering the pool - this is not particular to Courage, but I mention it for those that haven't ever built a pool because it gets tedious pretty quickly. Next we switched focus to our landscaper for a while. Since we were having everything - and I do mean everything - done in one fell swoop in the back yard the landscaper needed to do his own trenching and put in drainage and irrigation next. Courage coordinated very well with the landscaper, and vice versa, to ensure that each knew what the other was doing and when so that when one finished the other could subsequently come in and start their next phase of work. This communication was extremely important, and very well executed. However, it was inevitable that we lost a little momentum during switches between Courage and landscaper as one would commit their crews elsewhere while the other worked on our yard, so sometimes there was a lag of a few days or even a week when we switched from one to the other. When the landscaper had finished with their underground work and regraded everything, we switched back to Courage for a bit to tile the pool and construct a 5' high moss rock waterfall. We selected tile for the waterline of the pool from the company that does tile work for Courage, and they came out soon after to complete that work. Courage had worked with the landscaper to coordinate a single purchase of moss rock from the same source so that the rocks used in our waterfall would match those that the landscaper used in some rock walls elsewhere in the yard, another example of excellent coordination by Courage. We then switched focus to our landscaper again to do the concrete decking and coping around the pool, along with the rest of the concrete in our yard. We did four pours in all, but began with the decking and coping around the pool in the first two pours so that we could enable Courage to finish the pool once the decking was complete while the landscaper worked elsewhere in parallel. It took a couple of weeks to complete the decking and coping and let it dry sufficiently, and again we lost a little momentum with Courage at this point. At this point we were probably 10 weeks into this whole project since the pool work began. Courage came back in and had the electrical and plumbing work completed, installing our pumps and lights and spa heater. Then they put step tiles in and repaired tiles around the edge of the pool that were damaged during waterfall and deck/coping construction - the tile guys made it a point to say that Courage was very strict about requiring them to do step tiles at the very end to ensure they weren't damaged by wear during pool construction. Finally, by about week 12 or a little later, it was time for plastering and the end of the and quot;water the guniteand quot; phase for us. Plastering was over quickly - we got a pebble finish - as they plastered one day, then acid-washed the plaster and filled the pool the next day. They came back to test some of the equipment and correct a couple of issues once the pool was filled, including some corrections to the waterfall to ensure that water flowed over it in the intended manner. Once the waterfall was finalized they sealed it to prevent leakage - it's just rocks and mortar - where we didn't want water to flow. Courage also included a start-up service as part of their package. This included a startup kit to brush the pool and test chemical balance with. After plastering we had to brush the pool twice per day for the first week, then continue brushing once per day until the company providing the startup service said it was OK to quit; this continued about 2.5 weeks altogether. The company providing the start-up service balanced the chemicals in the pool for the first couple of weeks, tested all of the aspects of the pool equipment and worked with Courage to iron out any kinks, and then spent 3 hours one morning showing us how to do the chemical balancing on our own and how to use the various pool equipment, program the remote, etc. And then we were done! All in all it was a pretty smooth ride. Jim's office manager, Jessica, was our point of contact during most of the process and was awesome to work with - always courteous, always cheery, never fazed by anything at all. She always told us when we had an inspection due by the city (as part of the permitting process) and when we had to take some action (meet the inspector, install door alarms on doors that led to the pool, when the landscaper had to have fences/gates up with self-closing hinges and latches, when we had a payment coming up, etc). Courage was very flexible about making changes to the plan along the way too, although obviously there are deadlines in this regard depending on what kind of changes you want and whether they're possible given the phase of construction. The process wasn't perfect - no project of this size will be. Issues that we had included a surprise choice by the tile company for our spa spillway into the pool (corrected at no cost), the guys forming the shell working from Jim's original pool plan instead of our landscaper's plan when forming the sides of the pool adjacent to deck steps (landscaper adjusted to this on the fly with the decking), ordering the wrong lights (corrected at no cost and one day delay), some of the spa plumbing being crossed between pumps and spa (corrected at no cost), and a surprising 1and quot; wide black plastic border between pool tile and coping. On the water stop, which is there to prevent gaps from forming between decking and pool as the concrete shifts, we were not told that it would be there or given a choice in color - this was really done by the landscaper, but the result looked like a huge black crack all the way around the edge of the pool. This was unacceptable to us and we wanted to cut the 1and quot; border of the water stop off to leave just the thin edge showing of the part that goes between concrete and gunite/tile to minimize the appearance (the water stop is shaped like a sideways and quot;Tand quot; with the top of the T being the 1and quot; part that shows). Courage solved this for us by suggesting we paint the water stop to match the pool coping - problem solved, and the water stop is still there to do its job. This could have been a very stressful experience, especially doing it in conjunction with the landscaping, but Courage made it relatively painless. They were eager to work with us to ensure our happiness all the way through the process and with the finished product. Their commitment to quality and to customer satisfaction is obvious. I'm not sure I'd want to go through the process of building a pool again, but if I did Courage would be the first company I'd callshow more

  Steve B.
• Erik Johnson Tile

  5.0

  Last October 2011 we broke ground building our first pool. We decided to build it ourselves and contract out all the pieces of the project. My husband met with and collected at least 3 bids from every subcontractor for our job, and after a careful selection process, we decided to hire Erik Johnson Tile for our rock and tile work. We were confident in our decision and have never looked back since! Our project was broken down into three different stages – tile around the pool first, our large rock waterfall and then our stacked three river rock around the perimeter of our pool and spa. Each stage brought a different crew, and they were all equally brilliant! The workmanship was beautiful, down to every last detail – pebbles inserted into the mortar in the cracks of the waterfall to give it a natural look to handpicked slabs of rock for our step to our spa. Erik was onsite at each stage of the project to ensure we got what we wanted. And Susan, his assistant in the office, was more than accommodating and a joy to work with! We couldn’t be happier! Thanks to the whole crew for helping turn our backyard into a dreamshow more

  Rene H.
• 5 Star Pool Plaster Inc

  5.0

  We didn't end up using this company, but I have nothing but positive feedback on my experience with them. The person who took my initial call was professional and gave me an accurate time to expect a callback (one or two days later) and then Luis followed up me on multiple occasions to confirm our appointment and directions. He was professional and provided us with a quote very promptly and emailed copy to me within 48 hours. I would recommend them based on my initial impressionshow more

  Amy V.
• Robinson Pools & Spas

  5.0

  Mike and team built my swimming pool... and they did it quicker and nicer than I imagined. I crack up to this day because I have a friend doing his pool with a national company and he started two weeks after and he is STILL having his pool built (4 weeks after mine is done!). The thing with building a pool is practically every step is a one day process (with some exceptions). So it really comes down to a scheduling thing - how good is the contractor at getting all the subs to do their work in a timely manner? This is where Mike REALLY excels. Once the construction got going, he had someone out there every day doing something. The guys down the street doing their pool (with that same national company I mentioned above) haven't had any movement on their pool in over a week. What gives? I was talking to the guy who does the concrete decking for Mike and he said that Mike is the fastest pool builder he works with. Excellent! When you choose a contractor, you really just have to like their design and their approach to building. The truth is, they all use practically the same subs - so you need someone who is going to hustle the subs and make sure it is being done correctly and on-time. One thing he does is give, by far, the best pool quote/presentation. Most guys will hand sketch your proposed design. Mike will come out there, take exact measurements and when he gives you the quote, show you exactly what your pool will look like. He also has a great concept of construction principles that are integral to building a pool. For example, I had one contractor propose to build into this hill and retaining wall behind my house. While it is possible to do, Mike pointed out that it is very likely that my entire neighborhood has some kind of community drain behind the retaining wall that, if cut, sort of screws everyone and it would need to be repaired. While he wasn't 100% - the fact he was prepared to talk about that shows that he knows what he is talking about. If you call several contractors they will give you a 2 month window from signing contract to starting construction... STARTING! I signed contract and 2 days later Mike put in for the permits and he started about a week after the permits were approved (Rocklin, at the time, took 3 weeks to approve permits!!). Another great thing is he is easily reachable. I'm sure he hates it - but he probably has 1000 texts from me. He was very responsive. This is important - because when you're building a major project, not everything is going to come out as planned. You need to be able to inquire and feel comfortable with what is happening. Problems will come up and they need to be addressed. Having access to the contractor is a real plus. One other great asset is his project manager, Craig. Craig is a former pool builder himself and basically takes super care with your pool to make sure that it is done how he'd want it to be done. Him and Mike are like Frick and Frack... and what I mean by that is they each have different strengths and it helps the processshow more

  Joseph P.
• Burkett's Pool Plastering Inc

  5.0

  We chose Burkett's after receiving bids from three companies. The bid from Burkett's was very close to a bid we received from another reputable pool company. The deciding factor for me was the salesperson. He listened carefully and didn't pressure me to choose options that were beyond my means. He was knowledgable about his company and products and was willing to take time to explain options to me. When we decided to go with Burkett's, we were given an approximate timetable for our project. It took almost two weeks to hear from the person in charge of scheduling our project, which made me a little nervous. But once we had a schedule, the project ran very smoothly. There was a project manager assigned to our remodel. He checked in frequently, and was easy to contact. The pool workers were wonderful. They showed up on time and did beautiful work. Everyone was respectful and friendly. Our project was completed by the date promised and our pool looks fabulous. We couldn't be happier with Burkett's. So glad we found them on Angie's listshow more

  Suzanne L.
• U BUILD IT SWIMMING POOLS

  5.0

  I cannot recommend Robert Maudsley highly enough if you are about to embark on an in-ground reinforced gunnite swimming pool. We started our serious search for a contractor about five months ago, at the start of 2013. Went to the home shows, talked to many builders and secured several bids, all of which were in the $50,000 - $60,000 range. As we educated ourself, it became apparent that what really mattered was the quality and expertise of the respective trades who actually do the work. Robert has been in the pool business here in Sacramento for over 40 years now and knows who the players are. It did take him an extra few days to get all of our paperwork together and when we met on a Friday evening to go over everything, which was exactly as he stated he would do, it was all in order and correct. The next Monday I went to the city of Rancho Cordova and was out of there within an hour, permit in hand with no problems and I went about scheduling. Now two weeks later, we are ready for our first inspection with the reinforcement and rough plumbing/electrical in place, gunnite is scheduled for this next week. The way he works is on a consult basis, so once you have your plans and bids it is up to you to put your shoulder to the grindstone and get it done, he is NOT your general contractor and clearly states such in his contract - once you are off to get your permit it is your project, he does charge $250 per hour for additional work after he has completed his contractual commitment, which is for items not included in his consult fee ($4930 in our case) like changes resulting in extra work, running to get your permit for you and so on. He is happy to assist at no charge for minor items or questions, and of course we had a few, but communication is key, he understands that and is outstanding at assisting where needed, there was not even any mention of additional costs as he helped us clearly understand each part of the process and provide assistance over the phone as much as we requested -again, just as he stated at the onset. The first three contractors we choose from the bids provided are first rate professionals who do outstanding quality work. You really need to have the ability to understand the construction process and discuss how you want your pool done in detail with both Robert and the trades, (but really, no greater detail than you would need to do with a General to assure you get what you want - it is, after all, a custom project of your personal design) so I'd pay the extra $18-$20,000 (in our case) a general contractor charges if that is not what you want to do. However, if you want to be involved in your pool construction and save some serious cash, U Build it is the way to go. Now for the update: From when our hole was dug to when we started to fill the pool with water was exactly 90 days, could have been faster but we had some scheduled travel in the middle of construction and we did do some minor parts of the project ourselves which took longer. So if money is no object or working directly with the folks who actually build your pool is not for you, go the typical retail route. If however savings without sacrifice in quality or speed of construction is what you are after, you are really doing yourself a disservice if you do not talk to Robert Maudsleyshow more

  doug s.