B J's Pool Svc

Hired last year and at first service was good. Then in May my pool started turning green. He said he couldn't get to it one week because they were working on road but he could have just gone around the block like everyone else. When I called him about the condition of pool he stated he would be over on Monday to take care of it. Never showed up. Don't know if he ever showed up again. Finally I had to hire someone else. Pool had to be drained because of condition costing be almost $500. Filters were green and had to be replace costing be almost $400. Don't know what problem was with lack of service.

I initially made an appointment with another pool service and repair company. After waiting two weeks for my appointment only to "not be on the schedule" i searched for another company to repair our pool equipment. They ended up coming later that Friday afternoon, spent 10 minutes gave me a estimated cost and said the owner will call me to set up an appointment to repair. The owner called on Wednesday. During the interim, I called BJ's pool service on a Friday and Brian came out the next day (Saturday). He spent quite a bit of time diagnosing the problem with our spa and other repairs, returning two days later (Monday) with solution and parts. The pricing for the parts was 1/2 the price the other company quoted me and he went above and beyond to not only fix the problem but fix it right! Brian and his wife Shelley are truly a family business that care about their customers.

Professional quick service which was appreciated as we were leaving on vacation in a few days. Also gave me info on problems I was having with my pool sweep which was not expected but very helpful.

I explained to Brian what was happening and he explained to me how to perform a simple fix that resolved the issue. He could have, like many would have, made an appointment for a service call, and then charge me $85 for the quick fix. But, he chose to do the honest and professional deed of explaining how to quickly resolve the issue. Any pool problems that I have in the future, I know who will be getting the call!!!

Found Brian on Angie's List. Pool pump died and I was 5 days away for leaving for over two weeks. He answered the phone on Monday morning at 7:30. Talked to me about options on the spot. Came out Tuesday to look at pumps and actually got broken pump limping along for several hours to keep pool water circulating (when I turned it off the next morning, it didn't start again - it was fried). Installed new pump two days later on Wednesday and Friday. There was something about him that I trusted: his knowledge and kindness. I actually had him install TWO pumps (the broken one and the other old one which was on the verge of dying). He also hooked me up with remote iphone access on two Jandy variable speed pumps. Then walked me through the SMUD website to get rebates on them (which I did). AND, he called me the following Saturday to ask if everything was ok (we left on Monday before he called for two weeks). You know in the old days, when you found a good honest guy to do work? That still exists in Brian. I will only hire him to work on my pool equipment from now on.

Work was done well! We've since hired Brian to provide regular weekly service.

Went very well, called him yesterday ane he was here today to complete.

Left a message in the morning. Received a call later that afternoon. He gave me a quote and scheduled the installation of the new pump in a week. Brian came as scheduled and replaced the pump in about 1.25 hours. He showed me the new pump still sealed in the box at the start of the job. Told me to call him if the piping needs any adjusting once the weather gets warmer. He even cut up the cardboard box that the new pump came in and placed it in the recycling bin. Overall, great experience.

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Work was excellent and Brian was always promp and on time.