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Recent Pool Installers Reviews in Citrus Heights

• Pool Contractor

  5.0

  Dealt with a reputable pool contractor. My swimming pool installation went flawlessly and couldn't be happier with the service I received. Thank god for the referral I got.

  Joe T.
• Geremia Pools & Landscaping

  5.0

  Dee Geremia came out several times with pool plans for us to look at. Each time we had her make changes to the plan as the pool evolved. We were offered a fair price which we accepted. We are under contract for a pool and are waiting for excavation work to start. Dee was always prompt about making changes and always showed up on time. She is very professional and knowledgeable, always pleasant, friendly, and has a lot of patience. Geremia has an excellent reputation and we are sure we'll be happy with the pool

  Ramon L.
• Geremia Pools & Landscaping

  5.0

  They did a great job. I am hoping I never have to put a pool in again, but if I had to I would use them again. They were very prompt. I would say it took 3 months to put the pool in. There were many people that came out to do the work. I would say 20. They were professional.

  J. Scott D.
• Adams Pool Specialties

  5.0

  I found that their estimate was a little high. They didn't offer as many design options as some of the other companies I recieved estimates from. However, they were very professional and very nice.

  Doreen R.
• U BUILD IT SWIMMING POOLS

  5.0

  I cannot recommend Robert Maudsley highly enough if you are about to embark on an in-ground reinforced gunnite swimming pool. We started our serious search for a contractor about five months ago, at the start of 2013. Went to the home shows, talked to many builders and secured several bids, all of which were in the $50,000 - $60,000 range. As we educated ourself, it became apparent that what really mattered was the quality and expertise of the respective trades who actually do the work. Robert has been in the pool business here in Sacramento for over 40 years now and knows who the players are. It did take him an extra few days to get all of our paperwork together and when we met on a Friday evening to go over everything, which was exactly as he stated he would do, it was all in order and correct. The next Monday I went to the city of Rancho Cordova and was out of there within an hour, permit in hand with no problems and I went about scheduling. Now two weeks later, we are ready for our first inspection with the reinforcement and rough plumbing/electrical in place, gunnite is scheduled for this next week. The way he works is on a consult basis, so once you have your plans and bids it is up to you to put your shoulder to the grindstone and get it done, he is NOT your general contractor and clearly states such in his contract - once you are off to get your permit it is your project, he does charge $250 per hour for additional work after he has completed his contractual commitment, which is for items not included in his consult fee ($4930 in our case) like changes resulting in extra work, running to get your permit for you and so on. He is happy to assist at no charge for minor items or questions, and of course we had a few, but communication is key, he understands that and is outstanding at assisting where needed, there was not even any mention of additional costs as he helped us clearly understand each part of the process and provide assistance over the phone as much as we requested -again, just as he stated at the onset. The first three contractors we choose from the bids provided are first rate professionals who do outstanding quality work. You really need to have the ability to understand the construction process and discuss how you want your pool done in detail with both Robert and the trades, (but really, no greater detail than you would need to do with a General to assure you get what you want - it is, after all, a custom project of your personal design) so I'd pay the extra $18-$20,000 (in our case) a general contractor charges if that is not what you want to do. However, if you want to be involved in your pool construction and save some serious cash, U Build it is the way to go. Now for the update: From when our hole was dug to when we started to fill the pool with water was exactly 90 days, could have been faster but we had some scheduled travel in the middle of construction and we did do some minor parts of the project ourselves which took longer. So if money is no object or working directly with the folks who actually build your pool is not for you, go the typical retail route. If however savings without sacrifice in quality or speed of construction is what you are after, you are really doing yourself a disservice if you do not talk to Robert Maudsley

  doug s.
• Courage Pools Inc

  5.0

  It went great, all things considered. We spoke with several companies, most of them from Angie's List, and got bids from three. Courage was right in the pricing ballpark with the others, but seemed much more open and amenable to our ideas and feedback than the others. He (Jim, the owner) drew up plans and submitted a bid, then backed off while we continued the bidding process - no pressure, no ultimatums, just an eventual expiration date for the bid. We liked the fact that we were speaking with the owner during this part of the process who is and quot;in the fieldand quot; every day at his projects instead a salesperson, and thus someone who was familiar with all aspects of what he was talking about firsthand. We decided on him because he seemed honest, his price was competitive, he offers a lifetime warranty on the pool shell, and he had great recommendations; some people on our street have had him build more than one pool for them as they've relocated around the area - that alone says volumes - and and quot;Courage pooland quot; was cited several times as a selling point for homes when we were looking for a house 18 months or so ago, the only pool builder I saw listed by name in this way. Once we decided on Courage and signed the contract, which clearly spelled out exactly what was to be included and how much each installment payment on the project would be, detailed planning and the and quot;approval danceand quot; with our HOA began shortly thereafter. Our HOA is pretty strict about their rules and the process mandated for their approval process. Courage had done several pools in our development already though, so he was familiar with the requirements. We knew where we wanted the pumps and other equipment to be installed already (in a side yard), and we had a hole in the back yard dug by the previous owner as a starting point for the main part of the pool. But we still needed a design for the pool, and Jim had submitted a proposal that we had tweaked some as part of his bid. We liked the main idea but had Jim work with our landscape designer on some of the aesthetics of the pool with regard to tying into the plan for the rest of the back yard, as we were having the whole yard finished at once. Jim supplied all of the necessary drawings and samples needed to fulfill our HOA's requirements for the approval process with no complaints and no problems. In a few weeks we were approved and it was time for construction to begin. Jim took care of all the permitting necessary for construction as part of his package. He subs out all of the work but keeps a very short leash on his subs; he's very picky, and they know that going in and are on their and quot;best behaviorand quot; as a result. They were very professional and someone was on site working on an aspect of the pool almost every day, at least until we got to the point where we were ready for the deck around the pool to be poured. Excavation (not much as a benefit of starting with a big hole in the yard), plumbing, and the gunite shell were all done quickly - within 3 or 4 weeks. Then, as this phase was being completed at the end of August, we entered the part of the process where the owner has to keep watering the gunite; three times a day for the first week, one time per day afterward until plastering the pool - this is not particular to Courage, but I mention it for those that haven't ever built a pool because it gets tedious pretty quickly. Next we switched focus to our landscaper for a while. Since we were having everything - and I do mean everything - done in one fell swoop in the back yard the landscaper needed to do his own trenching and put in drainage and irrigation next. Courage coordinated very well with the landscaper, and vice versa, to ensure that each knew what the other was doing and when so that when one finished the other could subsequently come in and start their next phase of work. This communication was extremely important, and very well executed. However, it was inevitable that we lost a little momentum during switches between Courage and landscaper as one would commit their crews elsewhere while the other worked on our yard, so sometimes there was a lag of a few days or even a week when we switched from one to the other. When the landscaper had finished with their underground work and regraded everything, we switched back to Courage for a bit to tile the pool and construct a 5' high moss rock waterfall. We selected tile for the waterline of the pool from the company that does tile work for Courage, and they came out soon after to complete that work. Courage had worked with the landscaper to coordinate a single purchase of moss rock from the same source so that the rocks used in our waterfall would match those that the landscaper used in some rock walls elsewhere in the yard, another example of excellent coordination by Courage. We then switched focus to our landscaper again to do the concrete decking and coping around the pool, along with the rest of the concrete in our yard. We did four pours in all, but began with the decking and coping around the pool in the first two pours so that we could enable Courage to finish the pool once the decking was complete while the landscaper worked elsewhere in parallel. It took a couple of weeks to complete the decking and coping and let it dry sufficiently, and again we lost a little momentum with Courage at this point. At this point we were probably 10 weeks into this whole project since the pool work began. Courage came back in and had the electrical and plumbing work completed, installing our pumps and lights and spa heater. Then they put step tiles in and repaired tiles around the edge of the pool that were damaged during waterfall and deck/coping construction - the tile guys made it a point to say that Courage was very strict about requiring them to do step tiles at the very end to ensure they weren't damaged by wear during pool construction. Finally, by about week 12 or a little later, it was time for plastering and the end of the and quot;water the guniteand quot; phase for us. Plastering was over quickly - we got a pebble finish - as they plastered one day, then acid-washed the plaster and filled the pool the next day. They came back to test some of the equipment and correct a couple of issues once the pool was filled, including some corrections to the waterfall to ensure that water flowed over it in the intended manner. Once the waterfall was finalized they sealed it to prevent leakage - it's just rocks and mortar - where we didn't want water to flow. Courage also included a start-up service as part of their package. This included a startup kit to brush the pool and test chemical balance with. After plastering we had to brush the pool twice per day for the first week, then continue brushing once per day until the company providing the startup service said it was OK to quit; this continued about 2.5 weeks altogether. The company providing the start-up service balanced the chemicals in the pool for the first couple of weeks, tested all of the aspects of the pool equipment and worked with Courage to iron out any kinks, and then spent 3 hours one morning showing us how to do the chemical balancing on our own and how to use the various pool equipment, program the remote, etc. And then we were done! All in all it was a pretty smooth ride. Jim's office manager, Jessica, was our point of contact during most of the process and was awesome to work with - always courteous, always cheery, never fazed by anything at all. She always told us when we had an inspection due by the city (as part of the permitting process) and when we had to take some action (meet the inspector, install door alarms on doors that led to the pool, when the landscaper had to have fences/gates up with self-closing hinges and latches, when we had a payment coming up, etc). Courage was very flexible about making changes to the plan along the way too, although obviously there are deadlines in this regard depending on what kind of changes you want and whether they're possible given the phase of construction. The process wasn't perfect - no project of this size will be. Issues that we had included a surprise choice by the tile company for our spa spillway into the pool (corrected at no cost), the guys forming the shell working from Jim's original pool plan instead of our landscaper's plan when forming the sides of the pool adjacent to deck steps (landscaper adjusted to this on the fly with the decking), ordering the wrong lights (corrected at no cost and one day delay), some of the spa plumbing being crossed between pumps and spa (corrected at no cost), and a surprising 1and quot; wide black plastic border between pool tile and coping. On the water stop, which is there to prevent gaps from forming between decking and pool as the concrete shifts, we were not told that it would be there or given a choice in color - this was really done by the landscaper, but the result looked like a huge black crack all the way around the edge of the pool. This was unacceptable to us and we wanted to cut the 1and quot; border of the water stop off to leave just the thin edge showing of the part that goes between concrete and gunite/tile to minimize the appearance (the water stop is shaped like a sideways and quot;Tand quot; with the top of the T being the 1and quot; part that shows). Courage solved this for us by suggesting we paint the water stop to match the pool coping - problem solved, and the water stop is still there to do its job. This could have been a very stressful experience, especially doing it in conjunction with the landscaping, but Courage made it relatively painless. They were eager to work with us to ensure our happiness all the way through the process and with the finished product. Their commitment to quality and to customer satisfaction is obvious. I'm not sure I'd want to go through the process of building a pool again, but if I did Courage would be the first company I'd call

  Steve B.
• Red Leaf Development Inc

  5.0

  They are very prompt and on time. They started and finished at the time they said. We really like them. They did a great job.

  Minh V.
• Adams Pool Specialties

  5.0

  First of all, their customer service is outstanding. From the moment their sales person contacted us, we were dealing with a highly, highly professional organization. I received about three different quotes on this job, and each of the other two did nothing but speak negatively about their competition and negatively about the job that we had already done maybe five years ago. We tried Adams Pool. He came out and he understood that his job was to get my spa redone going forward rather than some of the old things that were wrong with my spa. He was just very, very professional. Then, their followup, there's a lady named Barbara Hall from customer service, and I knew every day what to expect that day from them. We ran into a period of heavy rains while this job was getting started and going. They maybe scheduled to be out here today, but they were anticipating rain and I got a call in the morning and said "it looks like we're gonna have rain so we won't be out today." Everyday, I got a call telling me what to expect. After the job was finished, I had what I thought might weaken the spa. They sent out person after person after person to come and search and research and never tried to walk away from it and say "look, it's not our problem, it's somebody else' problem." They took ownership of the job from the get-go till I finally said to them, "no, I think the problem I've got is not something that's your responsibility." Outstanding organization, it's not just one person, from the sales person to the technician to the guy that did the job, just professional people. I even said to them that I hoped I never needed to that again, but if I ever did, they would certainly be the people I would call. I have actually asked for quotes on a couple other projects from them as well

  KAREN B.
• Generation Pool Plastering Inc

  5.0

  I have a 45,000 gallon pool which was in very bad shape as were the tiles. I obtained 5 estimates and decided to accept Generation Pool. Their price was right but most importantly I felt comfortable dealing with Valentino (owner). He is down to earth and he knows his stuff. Valentino is good about answering all questions. He responded to my questions via email, text, phone right away. He was on time and kept me informed at every step of the way. The pool was done before the actual date (barring the rainy days). I followed his instructions as well as Leslie Pool's for post-replaster care, and boy oh boy, my pool looks amazing ! Anyone who has seen the pool is amazed by it. Don't bother getting estimates elsewhere. I would recommend Generation Pool to anyone

  Arif B.
• Generation Pool Plastering Inc

  5.0

  Service by Generation pools was great from start to finish, staff was punctual and professional, completed in a timely manner, did not even notice work was being done in my back yard...we are very pleased with the service done. The owner Valentino always kept us informed on updates, what step was next and when they would be at our house to do work. After work was completed we got good information on how to care for the plaster and start chemicals on pool ( which was something we never received from previous plastering job we did years ago from another company). We were also given the option to have someone start up the chemicals by recommendation if we were unable to do it ourselves. Everything in our back yard was cleaned after work was completed so we could enjoy the back yard

  Hector S.