Anchor Pool Pros, Inc.

"Hi Surrender S, We are sorry that you have felt this way enough to have written such a review. We thought that we had addressed all of your concerns and had done a professional installation of all the products in our estimate as we had discussed. We'd like to take a moment to state the facts and perhaps you can respond back to us. - We see that you have stated that it "took forever" to get an appointment with us. We don't feel that this is a fair representation of what transpired. When you contacted us it was February 6th, 2018 it was still the rainy season and you needed a solar repair estimate. We did come out to take a look at your pool equipment and solar on February 10th, 2018 when the weather had cleared and we had time after having informed you that we would do so. We'd also like to point out that it was on a Saturday, which is outside normal business hours, but we wanted to show you that we were committed to performing an inspection as promised. - We see that you have stated that you "had problems" to report?. The only problem that you had discussed with us was that you wanted to power down your equipment without disabling the pool solar control system. We instructed you that we were confident that was how the system was designed to work and that the manufacturer had stated the same. However, to provide you with the same confidence, we told you that we would contact the manufacturer directly for you and have them speak with you. You go on to state that when you "pushed back" we hung up on you. Unfortunately, you have not stated that you began screaming and yelling in the phone uncontrollably so much so that we could no longer have a rational conversation. As a result, we hung up the phone and then immediately sent you a text message stating that you were not in a calm mood to have a rational conversation and that we would give you an update on your concern with the manufacturer's product the next business day. - Additionally we'd like to point out that we went to great lengths to get your concern addressed having put you in touch with the Pacific northwest regional sales manager, the regional tech specialist and the regional warranty specialist. We even had the manufacturer send you an additional control module FREE of charge. That product has a value of $497 dollars just so that you would be satisfied in case the current model failed, which it had not. Nor had it ever shown any signs that it was failing. Keep in mind the manufacturer has never reported a failure of that product within the three year warranty period. Yet I, and they, were still willing to help you. - You also asked us to clean your gutter after having packed up all our equipment for the day because you were too afraid to get on a ladder, so we accommodated you and did so free of charge. - Overall we firmly believe that your rating is overwhelmingly misplaced. Your equipment works very well and is from a top level manufacturer. It is significantly better than what"