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"Called them out to repair my Frigidare freezer. on 11 Oct 25. They found the fan not working and said it's not in stock and had to order and it would not be available until 16 Oct 25. I paid $30 extra for it to be shipped sooner. They gave no updates and wouldn't answer their phone until 15 Oct 25. They came out on 16 Oct 25 and repaired the fan problem, but said he was too tired to check on the solenoid and clean the back of the freezer and said he would come out on 17 Oct 25 to complete the job. He never came out and never called to update me. I paid $481 for this service."

"The new dishwasher is installed and working. That's about all I can say that's good. Not only did installer chip part of my countertop, he also chips off parts of fiber board under lip of countertop so that mounting brackets are not attached to anything. Also dishwasher was not installed evenly. When contacted, owner said he was sorry but did not offer to refund any of the 175 dollar installation fee. Will not be using this company again and will be warning all my friends about the lack of professionalism"

"Terrible! Wish I had gone with another company. Here is the issue with Heavenly Heat. If your sauna arrives damaged or and issue arrives -- they have zero technical support. Your repairs will be done by any "joe" that heavenly heat finds to do the repair in your area. They will have no experience with Sauna's and are given no instructions regarding the chemical free aspect of these sauna's. The worst part is the buyer, me, was treated as if I was the problem for wanting my sauna repaired correctly. I would have refused the delivery had I realized I was receiving a damaged sauna and would have to spend hours and days trying to get this resolved. The owner, Bob Morgan, is extremely responsive before he has your money but after, is a different story. When inquiring about the sauna he would respond generally within 10 minutes. After you purchase, and particularly if you have a problem with it, you are treated as if you're a nuisance. My sister bought a competitors sauna around the same time and the service she received from knowledgable representatives was a world of difference from my experience. My other issue was that there were shipping delays and Bob would never communicate them. I would have to pursue him to get information. I think they make a decent sauna but I would not recommend for reasons stated above."

"Had to buy new refrigerator"

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."