Hometown Contractors, Inc.

I will start off by saying most of my frustration with this company was with the sales rep, the way they charge for a product and the miscommunications between the sale rep and installers. If it wasn’t for the installers and the project coordinator, this whole process would have been an awful experience. I had two double doors and about 125 feet worth of soffit installed on my barndo. They charged me almost 34K for everything. You will not get a breakdown on what you are paying for. Paperwork basically said soffit and non-impact doors and total price. That should have been my first red flag. When I ask the sale rep later for a breakdown of what I am paying for, he sent a excel spreadsheet. For the money they were charging me, I couldn’t even get a professional letterhead invoice from him. This is where I noticed the price gauging. For example, I was charged almost $980 for Schlage “Addison” handle set. Those same handle set would have cost me no more than $600 anywhere online. When I ask him about this, he didn’t have much to say other than this is what they charged. This company promotes Provia doors. They claim it to be an excellence door but both my doors came with problems, ranging from being the wrong color and installment problems. Its much more to this to speak on, but it would just make me more upset over the whole ordeal. If I had to do this all over again, I wouldn’t recommend HTC. If you decided to, just be warned and make sure you have the sale rep documented everything he tells you.

They were great. I have had no problems and would highly recommend them.

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Disappointed in timeliness and communication. Quality of work was incredible. They used a front end loader/tractor to bring in sand for the cement foundation and drove over the water main box causing me $200.00 in plumbing repairs. Workers would show up late (9:15-10:15) the leave early (2:00-3:00). Some days and weeks nobody showed up at all and no calls from HTC to let me know what was going on. Nearly all communications were because I called them to report errors or to find out what was going on. The work quality of the construction team, electrician, brick layer and cement guys was excellent, when they showed up.

Wonderful experience from setting up the estimate all the way till the job was done. Very professional and responsive. Would definitely choose them again for more work.

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I had a window and doors which are working fine now.

It was outrageous. They were the most expensive of any. I already have the flooring down. They were very nice. They were an A as far as coming out. They were good as far as responsiveness, punctuality and professionalism. By far, it was the highest estimate. All the other pricing I got were under $3,000.00.

Rescreening of porch went well, arrived on time, did a good job. no issues with that part of the 3 part project.
taking out the old shower and converting into a closet I would grade a B.  Only because the metal shelves were installed with little clearance making it hard to move them out of the way for me to paint the walls.
The showcase was to be the two station shower.  This is a big shower, 5ft. 2in. by 7ft.  The first day of construction was to take out the old tub and walls, old shower, move drain in floor and water lines.  OK so far, they did not have a heavy duty hammer drill to take out the needed area in the floor slab to install the new floor drain.  Next day they had the proper tool and started building.  Water was moved, walls correctly put in, all no problems.  Being a non standard size they had to custom build a floor pan and did so with concrete. Whoops, not enough concrete, see you tomorrow.  Back with the concrete, that part done.  This was all done freestyle and is not really perfect as it is a little wavy.  grade it a C.  Now the sheets of tile and center drain,  the grout lines do not line up in several areas and the center drain trim was not square to the tile and had them resquare it.  Grade that part of the job a D- .  The back wall has a full length bench, as they were building it I asked that they pay careful attention and pitch it so water would run off the bench.  Grade that a F, also the step in to the shower is not pitched in enough, another F. The selection of hardware for the showers was great, only problem, they ordered the wrong diverter valve, more delays and a phone call to Chicago to straighten it all out because that is where everyone was attending a workshop to replace the product they were using on my wall with another of equal quality but having a lower price.  I got the higher price material and never was told they were getting a new line of material.  The glass doors from their supplier were late, promised, late again and again.  Finally arrives but the top rail is not correct and we have some more delays.  Finally done, finished caulking and did final caulk with a clear next to the opaque that had been used.  Clear is a far better look and I ask if they will recaulk to clear. " I'll get back to you on that and I agree, clear does look better."  Still waiting Jose.  Nice guy, full of promises, wants this to be the showcase job in the resort and hopes to get a lot of business on the project.  He was to be on top of this job the whole way, it was to be perfect.  No way Jose.  He will have all the excuses.  Still waiting for all of the warranty paperwork,  sick of hearing the excuses.  They sent a electrician, son of the owner of the electric company and a helper to install a ceiling fan and shower light.  They arrived without anyone saying they were coming.  Between Hometowns crew and me,[ having electrical knowledge] taught the two young lads how to do the job.  They needed a circuit breaker and did not have one so I taught him how to tap into another breaker.  Final grade, screen job A,  closet conversion B, and shower, anything from a B to an F, shower overall I give a C- to a D

Salesman was very prompt and courteous. All downhill from there. Set up time for installer to remeasure doorway. He never showed up. Receptionist and installer told me he was at my home at appointed time, which he wasn't. Both proceeded to call me a liar Then wanted to reschedule 2 weeks out. I told them that was unnacceptable as it would then be over 2 months of waiting for door yo be installed

It was fine. They were quick, worked fast, and did a good job.

Overall the project was completed with super professionalism from the office staff, the project manager and the subcontractors. There were a few delays from weather and overbooked subcontractors but HTC kept me informed of the reasons for the delays and finished the project in a timely manner. We are very pleased with our new sunroom which has added space and value to our home. All current Florida hurricane codes were met including wind damage resistant windows and doors. HTC gave us the sunroom we envisioned with pickled tongue and groove ceiling, bead board walls, stone fireplace, tile floors and built in storage window seats on either side of the fireplace. This is our favorite place to relax with family and friends.

There were some minor issues mainly the framer being overbook and delaying the project for four weeks but overall HTC and especially Amanda and Leon did everything they could to keep the sun room project from taking longer than the 90 days estimate. It actually took 94 says to complete the project.  Just as they were finishing the sun room I contacted them to pour a 10'x16' concrete slab outside the new sun room and had it covered with an insulated aluminum cover. They started the second job within two weeks and it was completed in five days. There were issues in the concrete not drying quickly and the concrete mason stayed past dark to finish the slab correctly. Because of rainy weather the two man team who installed the aluminum cover came on a Sunday morning to finish the job because they knew I was entertaining twenty people for a church dinner that night and wanted the project completed.  I used HTC because I had talk to one of their reps at a local church fair and had seen their advertisements on TV. Also they had won local awards voted by consumers. They are very professional and I would recommend them to my friends and family.

The workmanship was terrible. The slab cracked on the same day it was poured and continues to crack.  Paul came out and gave us excuses on why it happened.  In the end a minor amount was deducted from the total to make up for the horrible slab that we will have to fix in the future.  The entire project was thrown together as fast as possible with poor quality.  We could not turn our heads for a split second for fear.  One impact door was installed with three screws until we suggested/demanded proper installation.  I have pictures of every step of this project. One impact door was attached to a fir strip instead of the wall beam until I suggested/demanded otherwise.  Not everything was completed according to the contract however in the end we just wanted them gone.  We allowed them to deduct a portion of the unfinished work just to be rid of them.  At the end of the project I wrote a letter explaining our poor experience to the owner.  I noted in great detail why we were so dissatisfied.  I have never heard anything in return.

Everything seemed to go well until they started construction. From the day they set the form for the slab there were problems. The dimension were wrong. If I didn't catch the problem it would have been a very bad issue. The crew actually damaged parts of the house they should't have touched. They illegally wired into the houses exterior breaker panel for power.  Fit and finish were/are a constant problem!!!!  Parts were installed that were bent, damaged, scratched, misdrilled holes, the concrete finish was inconsistent and very rough. Caulking was incomplete, missing and messy. They would fix a problem, create another, then try to talk or caulk their way out of it only create a new problem.  The work crew seemed to need constant suppervision, which didn't happen. I took off work (unpaid) 3 times to deal with issues. Communication with me and within the company was very bad. Information was not conveded from the the crew, supervisors to me and vise versa. The problem with the slab dimensions was an example of this. Problems were brought to supervisors attention and I still had to be onsite to point at the issues. They would tell me issues were fixed and they weren't.
   I have plenty of pictures and videos to show their work.
   As of the writing of this review I'm still trying to get a issue resolved.
   How this company won so many awards with the crew working on my project is beyond my understanding.
   On 12/30/13 they came out to fix a problem, AGAIN. They did no do the work I approved and install seam covers I didn't authorize and don't like, not to mention doing a poor job AGAIN!!!! No resolution at this time.

 

Workers were professional, punctual and very detailed.  Great job performed.  Very willing to answer any question posed to them. Maintained clean work area during and after each day of work. Overall, the best contractors I have ever used.

I wanted to add 6 feet to the front of my garage and bump out a closet and utility room.  This would be a much smaller job then my previous one. Paul came out and after talking to me he quoted me $30,000!  I was shocked.  They charged me $35,000 previously to make liveable space and now $30,000 for a garage bump?!  I passed. 

Now because I liked HomeTown thought I would try again.  A few months later and after numerous calls from the company for previous clients I called for another estimate to build a non heated/non cooled/no electric 16 x 24 detached garage in my backyard.  This time someone else from HomeTown came out and again they quoted me $30,000+.  I am starting to think they might have lost money on my first project and are trying to make it back.
I received other estimates from other companies and just had my garage built (May 2013) for a grand total of $12,000!!
Don't get me wrong, I like HomeTown with Paul and company but I just could not justify my estimates.

When I called them, they were pretty quick. Their price was comparable. The gentleman that came was really nice and answered all my questions, I have no problems or anything with him. They did followed up and they did call me to see what our decision was but we went with someone else. They came right away when I called them.

We recommend them and do a good work.  They did a really good job.  They took the shutters up.  There was a little bit of damage when they brought the shutters back; but they came right out and fixed it.  They were a little expensive.

It was excellent, the supervisor in charge was always here, and they did good work. We had bought lacquer to cover something but it turned out it was past its expiration date and it turned toxic and they even had to take the insulation out of the walls in the attic to get rid of the smell. They're also going to do wall work for us.

The Coodinator (Jose) arrived on time (early, in fact) and went over the project that we intended to have done.  We discussed what was necessary, how best to fix the problem and then discussed options for the roof (shingle, metal roofing, etc).  The price(s) he gave "off the top of his head" were significantly higher than any we had gotten from other companies.  However, he said that he would get with his boss (Paul) and go over his notes and the details of what we wanted done to ensure that we got a solid, no "fluff" estimate on the project.
This, "No-fluff" estimate came from a previous job that HomeTown did for us that was a complete screw-up from the planning and logistics side.....the guys who actually performed the work did a spectacular job and we would recommend them to anyone....but not the company.  The 1st job started 10 days late, took 2 weeks longer than it was supposed to and had to be re-planned by Gabe, one of the construction guys, because the initial planning was done so badly that time and materials were wasted.......and the costs passed on to us.
Anyway, we NEVER heard back from HomeTown Contractors with the estimate on the roofing project.  Once Jose left our home....that was it - we havent heard a word from them since.
While we love the result of the 1st project they did for us, it was due to the workers efforts that it was done right and well....not the company planning & logistical folks.  The Project Coodinator is not competent (in my opinion) and, based on that and our previous experience - we will never use OR RECOMMEND HomeTown Contractors to anyone.