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"Everything about this project was great: getting an estimate, scheduling the installation, the installer, and the product. We should have added a Solatube to our dark hallway a long time ago. This was an excellent investment, and worth every penny."

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"Online repair. He has helped me in the past and I cannot say enough nice things about him. The next day I had a tiny issue and he responded immediately. Thorough. Thank you!"

"Chris and his partner removed cabinet, added a waterline and did electrical work to install a new dishwasher. I'm very pleased and would definitely hire this company again."

"It was smooth and no issues."

"Called them to install a small vanity that I had purchased to replace a similer sized vanity in that spot. Connections were there but he had to leave and get another tail piece. Doors on vanity were not adjusted and handle on vanity was not installed. I was charged $550.76 for this work which took less than 2 hours (and included estimates for other projects, sic.) I had also wanted him to switch out older fixtures on a tub shower. He looked at it briefly and suggested I replace the tub ?. I said ok (I'm open to suggestions and money is not an issue) but then he looks and says he can't do it but an outfit like Tundraland might. ???? Duh? The plumber that I had in for recommendations before didn't see any problem switching out the faucet....and he didn't suggest pulling the tub and he DEFINITELY did not suggest using another company. I had also wanted information on converting a third bedroom into a bathroom. He didnt volunteer the info so as he was going out the door I asked him....too expensive, he says. Lol. He lost that remodel immediately. Thennnnnn....i received unsolicited text messages Saturday, SUNDAY, Tuesday, Wednesday ,and Friday wanting to know if I wanted to proceed. Huh? Proceed with what? I was still waiting for the RECEIPT! Requested the receipt, received the recept only to have the wrong service address on it. I texted back that despite using their services on and off over the past 20 years I would be using a different provider and to not contact me agaIn!!! Within 2 hours Hockers was calling me. ? Sooo we started out with 5 stars and subtracted one for their $250 per hour charge. Lost another star when he didn't install faucet on tub and suggested I contact another provider. Lost another star when he started walking out the door before he had given me BASIC info about converting a third bedroom into a second bath. Lost another star for 5 unsolicited texts before sending a receipt. Lost another star for calling me when I very clearly asked him not to contact me again. We're out of stars? That's too bad because I had more to say. I own and manage multi-family properties and can use a good plumbing provider. Hockers does not meet my needs and I won't be using them."

"This company was subcontracted, and they have been terrible. Entire project was delayed because he didn't come out on more than 2 occasions when he said he would. Sent his son out to do the work. Instead of running the hot water line from the shower to the sink, he used the old track and secured the hot water pipe around the entire room, charging more money for the job with the extra pipe being ran. The hot water pipe was ran along an exterior wall. The pipe began freezing. We did heat wrap but ended up having to put a blow dryer in there. The cold water pipe did not freeze at all. The room temperature was roughly 60 degrees. The proximity of the hot water pipe to the wall caused it to freeze. Multiple calls, texts, and voicemails were completely ignored by Bob. Contractor wasn't exactly responsive either. It's now almost a year later and they still have not fixed anything. I keep getting told, when it gets cold. It's been in the 40s already and no fix... "

"Typically I don’t write reviews. However, the process of our project was very poorly managed by ARC despite the reassurance that we would have a project manager. We never saw a project manager through the whole process. We had to manage through many issues and rework, from the wrong color siding being put on, to water coming in my kitchen from the roof not being wrapped correctly and nails sticking out of the roof. From the edging not being finished and siding that covered our cable to siding that was cut in corners for some reason to poor calking and beyond. We had to manage and call or email the issues at every step of the way because no one was here managing the project. The final straw was when they were here to finally fix the issues they were nailing siding into a wall and broke the tile in our bathroom. I asked for ½ of the $5K that I had paid to have my shower tiled since the tile was discontinued and it would be roughly $8K to have it redone today. I thought I was being fair, but this is what I got back: “Again, I apologize. It is not an excuse, but with the transition of some key employees things weren't managed correctly. I would be upset if I was in your position. I would have a hard time recommending ARC also. I did talk with management and we will discount $1,000 for the shower with the understanding there won't be a negative review left online. I don't expect a 5 star review online since you didn't' have a 5 star experience. Does that sound fair?” This is not a company that stands behind their work or their word. I would not recommend them as in a previous email I was told: “I am having a hard time to justify a $2,500 discount to my management for a few tiles that may have broken from siding installation.” They MAY have broken? I’m lying? They also asked me to put in an “accent” color where it broke, where there is no other accent tiles and would look horrible. Thank you, but I loved my shower and now it looks horrible and will need to redo the entire shower. But you can’t buy a good review from me as the $1K is not worth it to me (and yes I was told that they have insurance, so they should have it covered). I have attached pictures that show only a portion of the crappy work that we had to have them redo. Shame on you ARC, I went with you despite you being more expensive than another company because of what you promised. Stand behind your word and your work. Very unhappy customer. Wanitta Charnon"

"I had a bad computer board in my oven. they said they would not cover it because they found a roach. This is Florida we have some roaches. i do not have a bug problem. It has nothing to do with a bad computer board. This company looks for a way to deny claims. i had one other claim and they tried to deny it as well. Save yourself some agravation and stay away. They must post their own positive reviews. They took my $65.00 fee and did nothing"