Alexander Technical Resources
About us
Free Phone Consultation. Not sure if we can help? Give us a call, it's on us! We are more than happy to talk with you and discuss your computer problems. Fast service. In some cases we can help you right now! If not, we will schedule an appointment that fits your schedule. If you receive our answering service, please leave us a message. We will call you back as soon as possible. Domestic Based Support. Our company is based right here in the United States and all of our technicians speak clear, fluent English. Safe Interaction. By using our online support center, no one has to come out to your home to fix your computer. That means no strangers in your home and you don’t even have to get dressed, if you don’t want to. Extremely Affordable & Convenient. Unhooking your computer, dragging it out to the car, then driving to the store and dragging in there and waiting for weeks to get it back and then pay hundreds of dollars for such fantastic service. That’s the typical experience for most users. Most Issues are software based. In our experience. 85% of user’s problems are either software or operating system problems due to bugs, worms, virus’, Trojans, malware, grayware or spyware related. As long as your computer turns on and has an internet connection, we can probably solve your issue. If we find that your issue is a hardware issue, we will recommend a trusted, local support company to help you further, if possible.
Business highlights
Services we offer
Nationwide Computer support.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 84% | ||
| 9% | ||
| 3% | ||
| 2% | ||
| 1% |
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"Thanks for the great review!"
I have worked in the corporate setting for nearly 35 years and during this time I have worked with dozens of information technology personnel and have found them to be some of the most patient and accommodating people to work with on the planet. I discovered working with one Spencer Alexander that he did not possess any of these characteristics.
I first contacted this company to inquire about the resolving some problems I was having with my laptop computer, especially connecting to the internet and maintaining a stable connection. The gentleman I spoke with was Spencer Alexander and he was confident that he would be able to gain access to my P.C. and correct my problems so we set up an appointment for the following week for him to work his magic. On Wednesday 2/4/2015 Spencer called me right on time as previously scheduled. He had me try numerous connectivity methods in an effort for him to gain access to my laptop but we were having difficulty establishing a stable connection. This did not surprise me as this was on the top of my list as one of the problems I was hoping he could rectify. It became quite obvious that Spencer was becoming frustrated as he began talking to me in a condescending manner. After nearly an hour of trying to connect to my P.C. I moved the device to my home office and hooked it up to the router using a ethernet cable. It appeared that our connectivity problem was solved, so I left my office and let Spencer perform the cleanup. An hour latter Spencer called me in a panic instructing me to plug my computer in a wall outlet because my battery power was down to 7%. As he was lecturing me about how he was in danger of losing the work he had performed and how the functionality of my P.C. may very well be in jeopardy. At this point I was fed up with Spencer?s unprofessional behavior and told him I had had enough of his condescending verbalization. I also told him that if he was so concerned about losing battery power he should have a) had me plug in my laptop using the power cord when I moved it to my office or b) called me when the battery power was at 50% or 40% or 30% as it was displayed on the screen of the computer he was working on. I was tempted to end the session at this time but Spencer apologized and I reestablished the connection and had him finish up the cleanup. After nearly 3 1/2 hours he finished up working on my computer and we bid farewell to one another. When I disconnected my direct connection to my router and attempted to establish a wireless connection I discovered that I was still unable to perform this function.
So all in all I am out $99 and have a lap top that can only be used as a desktop but the hard drive is all cleaned up!!! I would suggest to anyone that is having serious computer issues to take it to someone in close proximity to your home so you can communicate your problems and goals with a real person.
"First off, this service was in February 2015, 1.5 years ago (He left us a bad review then and I guess he's allowed to just keep leaving bad reviews, as many as he wants). The person was terrible to deal with. I'm not going to defend myself over whatever he said here. We placed a DNS (DO NOT SERVICE) on his account after his behavior. Please understand that no person has the right to yell, scream, call names, defame or insult anyone working for me or myself. Please look to our thousands of other positive reviews to get an idea how we really work."
"Thanks for the positive review! Please keep us in mind the next time you have problems."
"Thank you for the positive review!"
"We're super unhappy that we could not solve her problem. I'm under the impression that our technician was very kind and professional with you, why did you give us a D grade. Also, I show that we called you on time so you gave us an F for punctuality. Our records show that we spent 4 hours cleaning up her machine and it was still having problems. My tech spent even more time addressing those and notes that she had only one issue left unresolved. We didn't even charge her for ALL that extra time. She had to pay for Microsoft Publisher as she did not own her own copy. We left her installing it and she told us she would call us back if she had issues. She never called us back and just left us a bad review! The company she used was not Microsoft, is was a company saying they were "Microsoft". That's why they crashed computer. Apparently she need someone to blame, so we take the hit. We would NEVER knowingly lie or hide information from a client. Please see our thousands of other good reviews to truly understand how we do business."
Licensing
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