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"Good, what I wanted"

"Fast and effective"

"The salesman was knowledgeable, professional and explained everything about the shower install well. I gave him a deposit of $3200. I did not hear from anyone so after 3 days I called but no one returned my call. Called back again a week later to cancel the order. Left a long message stating I did not want to cancel the order but was concerned because no one returned my calls. Finally, received a call from a regional manager. He connected me to a local manager who set up an install date a week later. The installers were polite and professional. Gave me some helpful advise. Job was completed in less than a day. The shower door came a week later. I have had the shower for over a month. It is beautiful. I love it. Quality work. I would highly recommend Premier Home Pros."

"They were quick and efficient"

"Was very informative and punctual. Gave me great options and definitely will be calling them for future jobs. Thank you "

"The guys that showed up were actually quite nice. They looked at the project, one of the guys showed some concern (about what I don't know) He said he was going to make a phonecall, and when he came back from the truck he said that they couldn't do the job. He said I needed to contact the company --"

"Good work in general; our basement no longer sees water for over 3 years now, which is the most important thing. But there were some real issues: The biggest issue is that USW did not adhere to local electrical codes, and did not arrange for a final inspection of the project. So we didn't find out that it wasn't to code until years later, and now it's a big hassle and minor cost to fix and get the permits. Ask your local gov yourself what you need to do for permits and inspections; don't rely on USW! USW said they would seal any foundation cracks found along the way; they didn't do this until I bugged the warranty dept about it (but they did do it eventually). USW sent someone out for the "annual checkup"... over 2 years after the install. It's a good thing they (eventually) did, because they discovered the backup battery wasn't charging. Now I know to check this stuff better myself. Prices also vary wildly and are kind of negotiable (I'd give more detail but I'm out of space)"

"Joe and his team were the first to respond after the Milwaukee floods happened in August 2025. Him and his team went above and beyond to clear out all of the debris in the basement, fully cleaned the basement, and applied mold remediation to the wooden beams. They also fully rebuilt our stairs and removed and replaced our egress window. Thank you so much Joe and team!"

"Initial work was acceptable, though they left a significant mess afterward. The real problem began with their ?Warranty,? which must be renewed yearly. My elderly mother missed a payment or two because no reminder was ever sent. When we tried to resolve the issue, Anthony (Tony) L. was extremely aggressive on the phone. Tony L. insisted we would need to pay $3,000 to recertify the work. When we asked about installment payments, he said ?No.? When we asked if they could set up automatic withdrawals to prevent future missed payments, he again said ?No,? even while boasting that they are a national company?apparently one that can?t manage automatic billing. When my elderly mother mentioned contacting the BBB, he threatened to sue her. He then made repeated calls to me and threatened to ?make trouble? with my employer. It is impossible to recommend a company that tolerates this kind of behavior from one of its service managers. Avoid this company."

"Best company in the area, I recommend them to everyone ❤️‍🔥"