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"The sales rep took several water testsâ ¦ The sales rep took several water tests and showed me the results. She told me that I needed more than just a water softener. I also needed a system to address the rust and iron in my well water. I did not want to spend a fortune but the sales lady was pretty convincing. The price was good and the workmanship was excellent. My water is clean again ! Now I can tackle the original problem. My toilet has bad rust stains. I will either get it clean, or replace it. I could not do this until the water was fixed."

"Better than expected - at first we thought the washer had died, it was just humming and stuck at the end of the fill cycle.  I was trying to figure out if I could confirm exactly what was wrong with that, when my wife was going to make some coffee and she figured our we didn't have any water.  The company that had dug the well and installed the pump was located just 2 miles from here but they had closed years ago, so I went to Angies List to look.  Selected Aqua because they generally had good reviews and they were only about 15 miles away.    It was a good choice because less than six hours from the time we found no water 'till the new pump was installed.
We never had a new pump installed, regardless who does it and how efficient they are, it will be a pain. The pump company has to chlorinate the well and you can't use it for at least 8 hours, so we ended up getting a hotel room for the night.  Then you have to run the well to get the high levels of chlorine out, it took over 5 hours.  You also probably will want to take all the aerators off your faucets for a while - the pump removal, chlorination, and disruption caused all sorts of fine grit that got into the house pipes (we did flush the toilets before the chlorine was out and before I brought the filters and softeners back on line)  Removing them in advance would be easier than cleaning the grit out of the aerator screens.
All in all, I can't complain.  I suspect I could have gotten a better price - had I waited until Monday and did some shopping but then we would have been disrupted during the work week.   I gave them a B on price - based on the last estimate i got I was expecting 1500 give or take...  I also only gave them a B on quality because of my read of the warranty.  I reviewed the manual for the pump and it read something like for 18 month from manufacture date or 1 year from installation, whichever comes 1st.   That just struck me as strange.  It sounded like the pump could actually have no warranty if it was manufactured 18 months ago.  Maybe I misread it but that was my 1st impression and it didn't inspire confidence.   I'm hoping it will be good for another 30+ years.
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"Great would recommend to anyone needing plumbing"

Duane Blanton Plumbing, Sewer, Heating & Cooling has been serving Chicagoland and surrounding areas since 1988. Over 30+ years, we've developed the kind of service that surpasses expectations: a motivated team built on providing full-service support for your home, be it repair, maintenance or install. Our team licensed and certified technicians will guide you through every step of the process, from the initial phone call to service completion. This kind of reliability, transparency, professionalism and customer involvement allows us to develop long-lasting relationships with our clientele.

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We had our water heater go out last week.  We noticed it when we woke up to take showers before work.  I called a few places and ultimately chose to go with Harker because the receptionist told me they would be able to come out and assess the heater and replace it the same day.  Our water heater is about 7 years old, so we figured there would be a good chance that it would cost the same amount the replace the water heater as to just fix the older one, so that is why I verified with her that they could fix it the same day.

 

We have a new rescue dog that is not good around men, so my SO came home from work (I had already taken the day off work for this) and she took the dog away from the house so we didn?t disturb the men while they worked.  As we expected, there were a few parts that were bad on the water heater and the cost would be similar to repair or to replace.  He was done looking at the water around 2:00 and he told me someone would call me for a quote.  I was confused as I was under the impression that they would replace it that same day per the lady on the phone.  Apparently, that was not the case.  This guy wasn?t even the guy who would replace the unit, the guy who would replace the unit was busy and they didn?t have a replacement unit. I was very frustrated and mad?I chose Harker because I was told they could do it all in one day or we both wouldn?t have taken off work.  I could have just let my dog outside for a little while for him to look at the water heater.  I paid roughly $120 for this diagnostic test.

 

We then called to speak with a manager at Harker.  They tried to get someone to come back out that night and replace the water heater but were unable to.  They did have someone sent out first thing the next morning and took about $50 off the service call, which was appreciated but didn?t cover the amount of money we lost at work for missing part of both days.  This all could have been avoided by having their receptionist give accurate information.  There are a ton of places in Madison I could have called to have my water heater replaced and I chose Harker because I was told they could do it that same day and if they couldn't have replaced it that day, they should have said so and I would have made other arrangements. 



Update to Harkers repsonse:

At no time did they ever offer to have the heater replaced that evening for overtime rate or we would have easily paid it instead of taking more time off work.  We were told that they could try to get someone out that night but were unable to.  The only reason we okay'd them to come back the next morning is we needed it replaced as soon as possible.  We did not call later in the day-- it was still in the morning when we called.  And, obviously we know that you cannot carry all kinds of equipment around with you, but I was told that it would be replaced that night, so that is the fault of your receptionist to give me misinformation. They will try to write this so they sound like this was our fault for not knowing that they don't carry all the equipment, need licensed plumbers, etc., but we know exactly what was told to us on the phone and exactly how the situationw as handled and it was handled poorly.  We stand by our original reivew and will choose to use another company in the future. 

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All Star Installations is a building maintenance company based in McHenry, IL. We are the best choice for all of your interior and exterior repair & remodeling needs.

"He was very nice to talk with and repaired our washing machine. He even helped sweep the water out."

Specializing in Solutions.\nHome Repairs & Remodels • water treatment/plumbing •Flooring • Drywall •Painting. \n\nALLCRAFT\n\nYour All-In-One Fix-It Pro

Aqua Well & Pump Systems, Inc. has many years of experience in the business. We pride our company on reliability, great communication, integrity, and quality work. We are experts in our trade and will do our best to keep you as educated as we can on your particular task or project. We look forward to earning your business.\n

Hi, I’m a skilled and reliable plumbing professional serving the Chicagoland area. I specialize in residential and light commercial work, including repairs, installations, and troubleshooting everyday plumbing issues.\n\nI take pride in doing the job right the first time, showing up on time, and communicating clearly so there are no surprises. Whether it’s a small fix or a bigger project, my goal is to provide quality work, fair pricing, and service you can trust.\n\nI look forward to helping you keep your plumbing running smoothly.