Harker Heating & Cooling
About us
Harker Heating & Cooling set out in 1949 to provide our customers with the very best quality heating and cooling services available in Madison, WI. Together with our staff, vendors, friends and family, we’ve been able to sustain a company that has always been focused on our customer’s needs. For this to happen we hold firm in the importance of supporting and taking good care of our staff. We believe in a quote from Simon Sinek, who wrote, “Customers will never love a company until the employees love it first.” It all starts at the core. From there, after more than 60 years serving Dane County, gratefully, we’re able to continue the journey.
Business highlights
Emergency services offered
76 years of experience
Services we offer
Air Conditioning, Comfort Controls, Dehumidifiers & Boilers., Delivery System, Filtration, Gas Furnace, Geothermal, Heat Recovery Ventilators, Hepa Filtration, Humidifiers, Radiant Heat, Ultraviolet Light, Zoning System
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.774 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 80% | ||
| 14% | ||
| 3% | ||
| 3% | ||
| 1% |
Showing 1-25 of 74 reviews
Mike A.
Jan 2025
Would not recommend. I called them out to take a look at my furnace that stopped working. They fixed it, replaced a gas valve that went bad. But instead of charging me for the labor to replace the valve, they charged me half of the cost of the part which was almost $1100. I had to argue with the service department for 20 minutes just to get them to knock $100 off, but I still was grossly overcharged for the service performed. I will not be using them again.
Response from Harker Heating & Cooling
"[Member Name Removed] - As we have already communicated, while we did not install your unit and therefore could not provide a manufacturer’s warranty, we aimed to offer a fair resolution by discounting the service. We strive to be transparent in our costs, which include parts, labor, and expertise. Additionally, we reached out several times about collecting payment on your account, which unfortunately remained open for over three months. Given these circumstances, we feel we made a reasonable effort to work with you. While we regret that this experience did not meet your expectations, we respect your decision and acknowledge that another service provider may better suit your needs in the future."
Mary M.
Jun 2022
They've always done a great job and very dependable
Roger S.
Dec 2021
When the unit stopped working, I call several Madison area companies to get estimates. Harker was one of just 2 that responded quickly to schedule a visit and give me quotes. Harker was competitive, and it was replaced the next week in a day. The technician, Eric, was excellent and thorough. Unit functioning great.
Douglas K.
Dec 2021
Harker Heating And Cooling is the best HVAC contractor we have ever worked with in 40 years. Their web site proudly says they are an “honest company with Midwestern values.” That is absolutely true. Their representative provided in-depth advice, answered our questions. and returned our messages. Their techs were knowledgeable, professional, careful, and friendly. They were on time, on call, and on budget. The service they provided for us over the years could not be better. So when the time finally came to replace our old furnace and A/C we selected them. Unfortunately, they encountered many unexpected problems installing our new equipment. Many more than they had anticipated for the job. But their representative pledged to address every one of them no matter how hard it was for them or how much of their time it took. And that is exactly what they did. No quibbling and no questions. They got the job done right. If you want an honest family contractor who stands behind what they do, and lives by those Midwestern values, then this is the company to hire. You will be glad you did. Doug and Margie King Mount Horeb, Wisconsin
Douglas K.
Oct 2020
Excellent company. On time, on budget, good materials, good workmanship, friendly, courteous, professional and easy to work with. Especially good at setting up the job specs ahead of time by email. And good attention to Covid-19 precautions to keep homeowner and technician safe. Would definitely hire again.
Response from Harker Heating & Cooling
"[Member Name Removed] - Thanks for your review. We appreciate it. Thanks for taking the time again, and thanks for your business. Sincerely, Justin"
Ellen L.
May 2020
They were good.
KAREN L.
Nov 2019
Furnace was repaired and is working now.
Landon U.
Jul 2019
We had an appraiser tell us we needed someone to look at our tenants AC because they found water, it's a simple thing we probably could have done it but we needed to close the next day and get a professional to look at it, it's busy season so they charged $300 to come out the same day (they arrived earlier than they told us and so they had to wait for us but they stayed). It only involved flipping a switch and some advice mainly but it really helped us with our closing and I felt that they were honest. They are probably more expensive but they are open 24 hours.
Cynthia W.
Jul 2019
Excellent work. Furnace and AC were installed quickly. Bill and Ryan (I think that was there names) were very professional and personable. They did a great job.
Jacob T.
May 2019
It all started when we needed to get our humidifier on our HVAC looked at because it didn't work, and was installed by another company. They were nice and prompt and came out and fixed it. My husband was in and out of the basement while they were doing it. After they left, the heat never turned back on. It was a warm day but that night was cold, so when the heat should have kicked on, it didn't. So we called, they came out (on a weekend and charged weekend prices to look at it), said they needed to order a part and would be back on Monday or Tuesday. On Monday they called and said they would come Friday at 7:30 am. They showed up an hour late. Replaced the part. Got it working. They are insisting that the fact that the system never worked again after they worked on it is a total coincidence and are charging us hundreds of dollars. They are also saying that my husband was never in the basement while they were there (as he stated that he saw them working with the wires and they claim it isn't possible because they claim he wasn't in the basement). We cannot believe that it is possible that they came and serviced our system and then that just happened to be the exact time that the system broke on its own. TL;DR: Pros: Came quickly for initial call Cons: Likely broke our system and then charged us hundreds of dollars to fix it. Showed up an hour late with no communication, thus costing us more money as we weren't at work.
Barb C.
Jun 2018
Options were provided via written quote. Model selected was fair price and installation was done in 1/2 day. We also have had new furnace installed a few years ago by Harker. Professional service.
Sherry D.
May 2018
The ac coil ( defective part) was still under warranty, but the labor to replace it was not. The service man was here for 4 l/2 hours (he could have used another technician to help him). The first problem was that he was giving the wrong part for my ac unit, so he had to take the part back to Harker and retrieve the correct part (took about 40 minutes). It was a cool day, so it was difficult to properly test the unit after the installation. The technician said it would be necessary to return on a warm day to properly test it. To date, that has not happened, and we have had temperatures in the 90's for a week now. When finally finished, the bill was $657. And this is after an initial "spring tune up" (two weeks prior) that cost $262. Outrageous! I didn't get a paper copy as the technician figured the bill on his computer. I wrote the company and asked for a paper copy, and got one, but again, nothing was detailed, and it just said the bill was $657.
Allen M.
Apr 2018
Technician arrived promptly, completed installation in less time than expected, charged less than initial estimate. Good communication, organized, professional.
Jennifer S.
Dec 2017
$108 to come out and diagnose the problem whIch was just a crack drain pipe receiver:) so they come out to repair it for an additional $249.83. I’m a bit confused by the price and ask how much was the part? They won’t give me that amount, they tell me it’s charged per job. Call to find out how much the part actually cost from Lenix, cost $67. They were at our house less than 20 minutes I was charged $180 for for 20 min. of service:( Won’t use them again:( I was also promised a phone call back to discuss a possible credit and did not receive one...no surprise:(
Response from Harker Heating & Cooling
"There are some details that are not correct in this review. In regards to the $108 Diagnostic Fee: We let the [Member Name Removed]'s apply a non-applicable $25 off coupon, as an extension of customer service, to the $108. The Scaid's actually paid $83, not $108. In regards to the cost: We presented the price, upfront, before the work was performed. All of the work was approved before we attended to the repair. In regards to the cost of the part: We can't purchase the part from Lennox for $67. We paid much more than that for the part. In regards to the total time of 40 minutes: We spent more than 40 minutes in the home on the initial visit. Our total time for this job was more than 60 minutes onsite, plus travel time to the job. There is a warranty that comes with this repair, and we will honor it."
Ellen E.
Sep 2017
...
DEBBY S.
Aug 2017
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Jarrett G.
Aug 2017
Very professional, informative, and responsive. Harker provided options and described the differences. They were punctual and completed the entire job in 1 day. Their pricing was competitive. They provided energy rebate forms and information.
Bryan J.
Jul 2017
When we need to get a new furnace filter, we know that they have the furnace filters we need. We have a Trane, and they are a dealer for Trane furnaces. We will actually have them come and check out the furnace for winter.
Noreen O.
Jul 2017
EXCELLANT and I did not have to pay in advance.
Ann Y.
Jul 2017
Great, prompt service.
Ann Y.
Jun 2017
unknown
Bruce G.
Jun 2017
All went well and the installer was friendly, knowledgable and efficient. Per visit and hourly costs are a bit steep.
Jean S.
Jun 2017
They were excellent workers. They always worked well. I've used them a lot. They always send out one worker.
Michael K.
Jun 2017
Installation team was prompt and professional. We had an issue a few months later and they eventually took care of them.
Mary A.
Apr 2017
It takes maybe an hour to do the work. There is usually one worker who comes. They leave the area very good. They're very efficient.
Licensing
State Contractor License Requirements
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FAQ
Harker Heating & Cooling is currently rated 4.7 overall out of 5.
Harker Heating & Cooling accepts the following forms of payment: CreditCard
Yes, Harker Heating & Cooling offers free project estimates.
No, Harker Heating & Cooling does not offer eco-friendly accreditations.
No, Harker Heating & Cooling does not offer a senior discount.
Yes, Harker Heating & Cooling offers emergency services.
No, Harker Heating & Cooling does not offer warranties.