Get matched with top water softener pros in Roscoe, IL

"Responded very quickly and installed a new water softener in no time for a fair cost. Thanks again!"

Leaf Home Water Solutions provides best-in-class water filtration and softener products for healthy, purified water that protects both the home and family. With state-of-the-art water testing materials, dedication to White Glove installation and service, best-in-class products, and the support of the nation's largest home solutions company, homeowners can feel confident choosing Leaf Home Water Solutions. Since all installations are tailored to specific water needs, custom solutions may include enhanced impact on hair and skin, energy savings on bills, increased appliance longevity, and elimination of hard water contaminants like calcium and magnesium, while also combatting taste and odor issues by filtering out chlorine and other organic compounds. The team of professionals at Leaf Home Water Solutions takes great pride in knowing that families are provided with the cleanest, crispest, and heathiest water possible.

A Drop Above Plumbing is a licensed and insured plumbing company serving Rockford, Loves Park, Machesney Park, Roscoe, Rockton, Belvidere, Poplar Grove, and surrounding Boone and Winnebago County communities. We specialize in drain cleaning, sewer rodding, water heaters, leaking pipes, sump pumps, water treatment, toilets, faucets, and residential plumbing repairs. We focus on honest recommendations, fair pricing, quality workmanship, and treating your home with respect. Whether you have a clogged drain, leaking pipe, failed water heater, or another plumbing problem, our goal is to provide dependable service and get the job done right.

Mr. Goodwater is committed to excellence in every aspect of our business. We uphold a standard of integrity bound by fairness, honesty and personal responsibility. Our distinction is the quality of service we bring to our customers. Accurate knowledge of our trade combined with ability is what makes us true professionals. Above all, we are watchful of our customers interests, and make their concerns the basis of our business.

"Excellent service, very professional, explained our options and all information thoroughly - will absolutely use again!"

"David and his son did a fantastic job installing our water softener and reverse osmosis drinking water. They were finished with both in about 1.5 hours. We thought we were seeing a tiny, tiny drip under the sink from the RO system, and when I called David he walked me through to check the filters to ensure they were screwed on tight enough. But if that didn't work, he offered to come back and take a look (everything was all good!) - fantastic service and definitely a great price! So happy to have softer, cleaner water running through my home!"

"We called early on a Sunday morning after having a back up on our main line the night before. They worked us into an already full schedule. We suspected the line needed to be rodded and that would be it. Unfortunately the pipe broke outside the foundation. The price for digging and fixing was similar to a previous quote from another plumber two years ago (we waited because it wasn't critical yet). It understandably went up after they were able to see the pipes needed to be reconfigured for new codes. We believe the price was fair and they were very accommodating. They were digging the following day and fully completed a day later. They gave good recommendations and advice along the way. We were especially impressed with Tom and his coworker (sorry didn't catch his name!) who worked into the early evening - in the rain! - so we could have use of the water that night. They also waited patiently over lunch for the city inspector. We have peace of mind that this is fixed and we are very pleased to have received such professional work.
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"Dave was on time and performed the outdoor water faucet replacement without a problem. I also had him look at a few other minor things while he was there for a small additional cost."

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We had our water heater go out last week.  We noticed it when we woke up to take showers before work.  I called a few places and ultimately chose to go with Harker because the receptionist told me they would be able to come out and assess the heater and replace it the same day.  Our water heater is about 7 years old, so we figured there would be a good chance that it would cost the same amount the replace the water heater as to just fix the older one, so that is why I verified with her that they could fix it the same day.

 

We have a new rescue dog that is not good around men, so my SO came home from work (I had already taken the day off work for this) and she took the dog away from the house so we didn?t disturb the men while they worked.  As we expected, there were a few parts that were bad on the water heater and the cost would be similar to repair or to replace.  He was done looking at the water around 2:00 and he told me someone would call me for a quote.  I was confused as I was under the impression that they would replace it that same day per the lady on the phone.  Apparently, that was not the case.  This guy wasn?t even the guy who would replace the unit, the guy who would replace the unit was busy and they didn?t have a replacement unit. I was very frustrated and mad?I chose Harker because I was told they could do it all in one day or we both wouldn?t have taken off work.  I could have just let my dog outside for a little while for him to look at the water heater.  I paid roughly $120 for this diagnostic test.

 

We then called to speak with a manager at Harker.  They tried to get someone to come back out that night and replace the water heater but were unable to.  They did have someone sent out first thing the next morning and took about $50 off the service call, which was appreciated but didn?t cover the amount of money we lost at work for missing part of both days.  This all could have been avoided by having their receptionist give accurate information.  There are a ton of places in Madison I could have called to have my water heater replaced and I chose Harker because I was told they could do it that same day and if they couldn't have replaced it that day, they should have said so and I would have made other arrangements. 



Update to Harkers repsonse:

At no time did they ever offer to have the heater replaced that evening for overtime rate or we would have easily paid it instead of taking more time off work.  We were told that they could try to get someone out that night but were unable to.  The only reason we okay'd them to come back the next morning is we needed it replaced as soon as possible.  We did not call later in the day-- it was still in the morning when we called.  And, obviously we know that you cannot carry all kinds of equipment around with you, but I was told that it would be replaced that night, so that is the fault of your receptionist to give me misinformation. They will try to write this so they sound like this was our fault for not knowing that they don't carry all the equipment, need licensed plumbers, etc., but we know exactly what was told to us on the phone and exactly how the situationw as handled and it was handled poorly.  We stand by our original reivew and will choose to use another company in the future. 

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"I am an L.T.M. Water / Kinetico Water Filter System and Water Softener customer since 1998 and have been satisfied. I just replaced the water filter system. Kathy Johnson, sales and service, and Croy, service and installation, did a superb job! Kathy was outstanding, personable, professional, and knowledgeable! Croy was thorough and knowledgeable. An unbeatable team!"