Get matched with top gas fireplace pros in Sultan, WA

"In the beginning it was fine when he was doing the job. There was an agreement signed that said he will come back to do yearly maintenance and it’s been more than a year and he hasn’t come back. Also he was suppose to finish the job by installing units for the house extension which will soon start too. But since he is not answering me so I’m afraid he may not come back for it too."

"I had them come out to troubleshoot a gas fireplace that was not turning on. The tech from Alexander's heating arrived on time, but it quickly became apparent to me that he didn't seem to have much expertise on gas fireplaces, or experience fixing them. He didn't even open up the glass panel to dig deeper or to look at potential root causes. All he did was looked around a little at the control knobs and valves at the bottom, talked to someone on the phone, and told me that it needed a new part. He then said he called the fireplace company to get an estimate and delivery ETA on parts, and that they'll get back to me the same day, or the following day at the latest. Ten days have passed since the appointment. I have heard nothing, none of my calls have been answered and no voicemails returned. This, in the middle of a severe cold snap, and with a 2-month old in the house. The fireplace is our source of auxiliary heat when temperatures go into the low teens as the heat pump's efficiency drops at such low temperatures. Tired of waiting around, I contacted another heating company that actually sent an expert technician who went to work right away, opened up the unit, determined the root cause to be a clogged valve and broken seal on the burner assembly, cleaned up the valve, resealed the burner on site, and viola! we have a working fireplace again, no new parts needed. Here I am, $180 down in "service fee" for Alexander's Heating with no service, no problem diagnosis, no communication, and just lack of professionalism all around. Update as of 1/3/2023 **EDIT**: Upon learning of my poor experience, the service manager got back to me and admitted to the service being substandard and promptly refunded my service fee. I have bumped up the review by a star for the professionalism and responsiveness of the service manager. I had them come out to troubleshoot a gas fireplace that was not turning on. The tech from Alexander's heating arrived on time, but it quickly became apparent to me that he didn't seem to have much expertise on gas fireplaces, or experience fixing them. He didn't even open up the glass panel to dig deeper or to look at potential root causes. All he did was looked around a little at the control knobs and valves at the bottom, talked to someone on the phone, and told me that it needed a new part. He then said he called the fireplace company to get an estimate and delivery ETA on parts, and that they'll get back to me the same day, or the following day at the latest. Ten days have passed since the appointment. I have heard nothing, none of my calls have been answered and no voicemails returned. This, in the middle of a severe cold snap, and with a 2-month old in the house. The fireplace is our source of auxiliary heat when temperatures go into the low teens as the heat pump's efficiency drops at such low temperatures. Tired of waiting around, I contacted another heating company that actually sent an expert technician who went to work right away, opened up the unit, determined the root cause to be a clogged valve and broken seal on the burner assembly, cleaned up the valve, resealed the burner on site, and viola! we have a working fireplace again, no new parts needed. Here I am, $180 down in "service fee" for Alexander's Heating with no service, no problem diagnosis, no communication, and just lack of professionalism all around."

"Seth showed up on time and worked extremely hard for two weeks - even in the bad "smoke/haze" we had in August. His work is excellent. Be sure to have the estimate include exactly the services you want accomplished. i.e.. whole chimney vs top etc"

"The service provider was quick, professional, friendly, and did excellent work. I would recommend them and use them again in the future."

"Timberline Review We had an amazing experience working with Timberline Patios. They designed a 500sqft addition to our already existing covered patio and it is simply amazing. We first met with Skylar who was extremely knowledgeable about the design process as well as offering his take on different styles and what would work for our area. We are still working with him on completing the outdoor kitchen to go with our new patio! After the deigns were submitted to the city, we met with Mario who came to our house almost weekly to walk the project and ensure it was up to our standards, which it always was! Something I really appreciated about Mario was his opinion regarding the concrete pad which Timberline doesn’t do. He referred us to Casey who did an awesome job with our stamped concrete. They then worked together to make sure the concrete and patio were both up to our standards. Jake and Eli were the primary builders for our project with Kyle coming in for the last week or so. I could not recommend Jake and Eli more. They worked so fast and hard to get this project done before our newborn arrived while still maintaining their high standards. They were very communicative about their progress. I really appreciated how clean they were too, especially with a toddler that liked to wander the construction area. Kyle was great when he came in to finish the post wraps and trim work. His attention to detail was suburb. I would recommend Timberline to anyone looking to build or expand an outdoor living area. They are top notch and I can’t wait to continue to work with them through our kitchen design and build!"