Exceeded expectations. Bill came to our home and looked at our fireplace, location of the gas meter, and provided an accurate estimate of the cost of installing a gas fireplace. This required a level 2 chimney certification of our fireplace, performed by a licensed and certified chimney sweep, to determine whether we needed a direct vent insert with two pipes running up the chimney to safely draw and exhaust air from the fireplace or could use a vented log set that utilized chimney to exhaust gas and draws air from the room. We also needed a gas load estimate (we already had a gas water heater, furnace and stove). This determined we needed to split the gas supply and have it balanced to provide the gas for the fireplace separate from the water heater, furnace and stove. Bill installed the gas line. The gas company installed the new gas meter with splitter. We decided to replace our old glass door and screen on the fireplace and chose a Thermo-Rite door and screen. We chose a 30 inch RH Peterson premium vented gas log set. This involved an electronic valve with Intermittent Pilot Ignition, with remote control. It took a while to get this properly placed in our fireplace (elevated on bricks, toward the front of the fireplace) to keep the system from getting too hot and shutting off at maximum gas flow. Bill contacted the manufacturer and did stop short of delivering a fully operational, safe system. He corrected all items identified by the permit inspector (even those he did not agree were outside of code with the gas line). We have had the system long enough for Bill to service it twice. For all visits, he was on time or early, called before he arrived, placed tarps to catch any soot, and cleaned up without leaving a mess! We love our gas fireplace, and use it nearly daily during the late fall, winter and early spring.