Alexander's Heating

I replaced my furnace and water heater with Alexander’s Heating and Air Conditioning last December — and it’s been a nightmare ever since. After the installation, my gas bill jumped from about $30 to $350 a month for 4–5 months in a row. I had three different technicians come to check the new furnace, and eventually they found that one of the furnace parts was defective. I repeatedly asked the owner what exactly was wrong, but no one could give me a straight answer. It seemed like there was no communication between the workers, and over time even they didn’t seem to know what had been done before. Today, another technician came — and left the furnace running but disconnected from the thermostat. No matter what I did, it kept blowing very loud air non-stop for 12 hours. It was so loud I couldn’t sleep, and the strong air was blasting through every vent in the house. I never had anything like this with my old furnace. The owner didn’t answer my calls or texts, and the tech just said to “wait 5–10 minutes” for it to stop — but it never did. Very sad experience. This company clearly does not care about their customers, their comfort, or their energy bills.

I had them come out to troubleshoot a gas fireplace that was not turning on. The tech from Alexander's heating arrived on time, but it quickly became apparent to me that he didn't seem to have much expertise on gas fireplaces, or experience fixing them. He didn't even open up the glass panel to dig deeper or to look at potential root causes. All he did was looked around a little at the control knobs and valves at the bottom, talked to someone on the phone, and told me that it needed a new part. He then said he called the fireplace company to get an estimate and delivery ETA on parts, and that they'll get back to me the same day, or the following day at the latest. Ten days have passed since the appointment. I have heard nothing, none of my calls have been answered and no voicemails returned. This, in the middle of a severe cold snap, and with a 2-month old in the house. The fireplace is our source of auxiliary heat when temperatures go into the low teens as the heat pump's efficiency drops at such low temperatures. Tired of waiting around, I contacted another heating company that actually sent an expert technician who went to work right away, opened up the unit, determined the root cause to be a clogged valve and broken seal on the burner assembly, cleaned up the valve, resealed the burner on site, and viola! we have a working fireplace again, no new parts needed. Here I am, $180 down in "service fee" for Alexander's Heating with no service, no problem diagnosis, no communication, and just lack of professionalism all around. Update as of 1/3/2023 **EDIT**: Upon learning of my poor experience, the service manager got back to me and admitted to the service being substandard and promptly refunded my service fee. I have bumped up the review by a star for the professionalism and responsiveness of the service manager. I had them come out to troubleshoot a gas fireplace that was not turning on. The tech from Alexander's heating arrived on time, but it quickly became apparent to me that he didn't seem to have much expertise on gas fireplaces, or experience fixing them. He didn't even open up the glass panel to dig deeper or to look at potential root causes. All he did was looked around a little at the control knobs and valves at the bottom, talked to someone on the phone, and told me that it needed a new part. He then said he called the fireplace company to get an estimate and delivery ETA on parts, and that they'll get back to me the same day, or the following day at the latest. Ten days have passed since the appointment. I have heard nothing, none of my calls have been answered and no voicemails returned. This, in the middle of a severe cold snap, and with a 2-month old in the house. The fireplace is our source of auxiliary heat when temperatures go into the low teens as the heat pump's efficiency drops at such low temperatures. Tired of waiting around, I contacted another heating company that actually sent an expert technician who went to work right away, opened up the unit, determined the root cause to be a clogged valve and broken seal on the burner assembly, cleaned up the valve, resealed the burner on site, and viola! we have a working fireplace again, no new parts needed. Here I am, $180 down in "service fee" for Alexander's Heating with no service, no problem diagnosis, no communication, and just lack of professionalism all around.

Installed quickly and was thousands cheaper than other quotes.

Used this company for about 20 years. Excellent, that's how I can describe it.

We are very impressed with the two technicians that installed our new Air Conditioning system. George, representative of Alexander’s Heating, coordinated all project from beginning till end. When the technician team finished the job George came and went through with us in detailed explanation how it was installed. He provided all details regarding how to use the thermostat for cooling system. I highly recommend Alexander’s Heating Company.

Very Good, done right the first time. I was keep informed of the status of the job. There were some hidden defects in the existing house that made it hard to do the work. But, they took care of it and did not charge me extra!

Very Good, this new tankless hot water heater should save my family several hundreds of dollars over it's life time! Very good job, 100% satisfied...

Great! No problems, right on time and very high quality, I would recommend!

They installed A/C for us very quick and very professional. They are very easy to communicate and they were very flexible with our schedule.

unknown