Get matched with top subcontractors in Port Gamble, WA

"They started in mid-October and promised to be finished 12/15. They sort of finished 1/28. They promised me that all three of them would work on my projects simultaneously and that they would get everything done quickly. Instead, there was usually just one guy working on things. The shower pan that was installed in my walk-in shower was done incorrectly so it leaked for about a month before I caught it. They did come back to fix it. The measurement of my kitchen was so off that I had to send back two cabinets and purchase another cabinet to make things right. They screwed up the shower door installation in my main bath so badly that it was unusable. That was in January. They eventually came back in April to fix the messed up tile in that shower and said they'd be back in a couple of weeks to finish things up. They didn't offer to come back until last week. By that time, I had already had all the little things and the new shower door done."

"Great communication and thorough work. Would hire again."

"there is a quick summary at the bottom if you want to skip the details. I have received service from this company twice. The first time I had a leak in a bathtub. They removed the drain with a Dremel since it was stuck, then they were about to leave to go to home depot to get plumber's putty, but I had some so they were able to get the part quickly replaced. Maybe this is a bit of a fluke, but that seems like a fairly basic thing to have when going to fix this kind of leak. Overall it was a positive interaction so I didn't think much of it. I recently bought a bidet on amazon. It arrived and I put it in. The problem was that I couldn't connect the toilet to the wall since the hose was a different size then the wall piece. The directions wanted me to remove the valve stem from the wall and replace it with their own. I called A Advanced because when it comes to plumbing, i would rather leave that to the professionals. I had called it a hose bibb because I just didn't know what it was called. someone called me back and asked me to explain in better detail what i needed done. I explained that the "hose bibb" needed to be replaced for me to connect my toilet and that I had the part to do it. from that conversation i received an estimate for $280.87. I was at work that day so couldn't be there, but my wife was there. The plumber that arrived worked for a while on the toilet, then went to home depot to find parts, then came back to the house and worked on it longer, then finally decided that it couldn't be done. We were charged $768.14 for nothing to get fixed. I called them to figure out what happened, I called near closing so they were not able to get a hold of anyone and it waited until the next week for me to talk to someone. I found out that the plumber never received the bag of parts, it was about 2 feet away in the sink. the same plumber came out and looked at it again, and went to home depot again. I was at work and managed to contact him while he was at home depot. I was told that the problem was with the thread depth and that there was no way to install this Chinese toilet without special ordering a part, and if I wanted him to keep working on it he was going to have to charge me more money. I declined. (Its not a Chinese toilet, the company that makes them is out of California.) At this point I was beyond frustrated. I left work early, drove home, went to home depot with the parts I needed to connect, and found a perfect fit within about 10 minutes of looking. I bought a Hex Bushing 3/4 in MIP x 1/2 in FIP for $7.75. I attached it to the included hose and then attached that to the valve stem. and everything worked. Home depot made it easy to find since both connectors were the same type. I just needed to find the appropriate brass adapter. the threads on the toilet hose are identical to the threads on a US water heater. I called A Advanced back and presented my evidence. I was asked what it would take to make this right. I asked for some of my money back. I can understand getting charged for the plumber going out to my house without a full understanding of what is going on. but at no point did he ever tell my wife that he was going way over the estimate. this is the exact response i got back. "I spoke with my COO and my foreman due to the amount of time we spent on the project we are unable to provide any sort of refund. I understand that is not something you want to hear but that is our decision." _____________________________________________ to summarize: - every time this company has come out to my house they have needed to go to Home Depot during the visit. - I was charged nearly 3 times the estimate with no work done and no warning that the bill was piling up. - the plumber was never able to install the toilet despite multiple trips to home depot - I installed the toilet with a $7 adapter i found at home depot in about 10 minutes. (I am not a plumber) - The company chose to not refund me anything If a plumbing company needs to go to home depot every time they do a house call, that is a company that is not prepared at best, and a scam company at worst."

"James and his crew at Cox Custom Remodeling did a great job with our bathroom remodel. Our house was built in 1900 and the nonstandard framing made things more complicated. His lead, Dan was particularly great, taking the extra time to understand components we picked that were new to him. James always had a positive attitude, showed up when he indicated and got things done. Low dust, protection for floors and respect for the rest of the house while the construction was going on. James also provided the best tile guy, Eugene, that did a fantastic job with natural stone and the complicated very fragile mosaic. We would definitely use Cox Custom Remodeling again. Great job guys!"

"Great job, well done"

"Outstanding!! Work was done quickly, efficiently and professionally. I will definitely call next time I need electrical work done!"

"This was by far the absolute worst experience that I have ever had with any company. The plumber came out for a shower that was not draining. I am on septic and let them know that my septic was just pumped in July. However they wanted to check anyways. After checking under the baffle inspection, I was advised by the plumber that my septic tanks were full and needed to be pumped. I contacted a septic company they came out first thing the next morning and checked my septic tanks, they were not full and ironically enough was able to pull out a huge clog of toilet paper from the baffle. He advised this is something that the plumbers do but since we just had one out the day before and they did told us the wrong information he would happily fix the problem for us. My husband called Riley Cahill (the manger) the next day to try to talk to him about the situation and try to find out why we were charged so much since there was not an itemized receipt. Riley proceeded to get very defense and angry and HUNG UP on my husband. He then called back left a message that saying he will check with his plumbers on Monday and get back to us. Monday morning I called Riley Cahill to have a conversation of what went wrong and how we will remedy the situation. He proceeded to once again get very upset, raise his voice and was insanely disrespectful (telling me to be quiet and stop talking). Then hung up on me as well. After that he called back to tell me I was wrong, and hung up on me again. I told him during the conversation that I was going to warn anyone I could not to use this company through reviews, DO NOT USE THIS COMPANY!!!!"

"Both electricians/contractors were very professional and friendly. I showed them the room (aka a nursery with a vaulted ceiling) as well as the ceiling light replacement, and they immediately got to work. They finished in less than 30 minutes instead of the 1 hour I was told over the phone. They were honest and charged for half-hour."

"RCM did a great job! They were communicative, timely, and very pleasant to work with. I also did not feel pressured into making decisions on the spot. Rick talked me through different options and let me decide at my own pace. Furthermore, they didn’t pressure me into changing my plans and worked with me to get my project accomplished how I wanted it to end up, which is a rare trait!"

"Perfect, Sergie and his team not only are professionals but also great at customer services Sergie went above and beyond to get my job done on time ."