One star only because of Dawn Todd and Rod Lacheney. The day when installers were in our home everything was good, they did good job. We were missing the screens for all windows. In the morning someone called and said that installers are on the way and that they don’t have screens and person will check what happened and let us know. No one called us after. So that isn’t installers fault. The day after they called us and said that we have last payment left, we said okay, that isn’t a problem but where are our screens. The person was surprised and said you didn’t received them. We said no, we miss all of them and when we get them we will pay. We just wanted to protect ourselves as a customer, because the job wasn’t done. The person said okay. No one called us, no updates, nothing. And then we got letter from Dawn and Rod. The letter is so inappropriate, especially when job isn’t done. Also it is threatening… Just to know first someone pays you 90% of the project, do you really think that 10% is something. This isn’t about money, it is our protection as a customer to be sure that you will finish your job. Also if you have called us and explained everything we would pay. Also when you have an appointment you should double check if you have everything for the project… If you’re missing something, then you should let know the customer before installers were on the way and let us know when we will have a missing part! It is all about communication and kindness! Also just to add in the letter you wrote one balance and in the contract we have another. So I think that we can take further action for unfinished job and 2 different amounts.

We purchased new windows and a front door from Champion for my mother's home. The salespeople were pleasant and the company was responsive to any requests we had. When the picture windows were installed, my mother said she saw a scratch on one of the windows. Champion replaced the window without argument or any additional effort on our part. The windows and door looked beautiful. We will contact Champion Windows and Home Exteriors when it is time to update any windows, doors, or siding on our home. I highly recommend this company.

Christy is an excellent representative for Champions Windows. I felt completely at ease discussing my window needs with her. She was able to offer first class solutions to my window needs.

Terrible. Customer service hold time over 30 minutes. Installer 2 hours late. Cost is $3000 more than last year due to “inflation”. Very frustrating to get service.

Overall we had a good experience with this company. The sales rep was good and helped us understand the process and pricing. The process of measuring and payments was easy and professional. The install was on time and done well. Clean up after the job could have been a little better. there were small cut pieces left in the garage and driveway. A little more attention to the detail work(caulking) would be nice. We would have liked a final walk through and inspection time after install before being asked to sign off on the project. The install crew seemed to be in a hurry to leave. They just left the keys to our new sliding door on a table. we found them the next day and were not even sure what they were for. Fortunately everything looks good and we did not find any issues.

I appreciated the representative’s promptness and friendliness.

The installers were very fantastic. Deb Taylor was awesome. All around excellent work.

Bron was very professional very knowledgeable about his products. He took the time to explain our options that we can go with. We went with 7 windows and sliding doors. We have our critical measurements on Thursday.Thank you for your time and knowledge

Bron Gailey arrived on time for presentation of replacing all my house windows. He was excellent at showing and explaining everything. The quality of Champion Windows made the product easy to buy. We discussed all the possible scenarios, and I said "Yes" to good discounts! I am looking forward to having my house fitted with really great windows! And my house will look so nice! Thanks, Bron!

Friendly customer service and knowledgeable about my issues and concerns with window replacement.

I met with Greg for a bid. He was professional and very helpful. I called Champion for windows because I bought 4 replacement windows from them 4 years ago for a rental unit. I have been satisfied with their service. Their warranty was a selling point as they have been around as a company for almost 70 years.

Factory Rep Bron was very professional and on time. I would use him again.

Bron did an excellent job presenting all aspects of Champion Windows. I can see that it is an outstanding company and produces a high quality product. Bron was very patient with me and explained all the options available and I appreciate him taking the time to do so. Thank you!

The factory rep was punctual, polite, knowledgeable. Had a great presentation and answered all our questions. We decided to go ahead and order our windows with Champion Windows.

It wet great.

The initial appointment was awesome. Bron (our representative) was amazing. Although we could not purchase today, we look forward to our next appointment as the move in date approaches.

Was quoted for work. Bron was very helpful and professional in helping pick out the correct replacement windows and explaining how they work

It was an easy process. The salesman came to my home, showed me the window options, gave me an estimate and a good idea of when the work would be completed. Another company was about 6 months out on their windows, but Champion windows (made in the Midwest) could be installed before winter. The installation guys were on time, neat, and professional. The windows fit well and I could immediately feel the difference in the heat retention. I'm going to call Champion back to finish the job this Spring (I did half in 2021, and plan to do the rest in 2022.)

Will wait about 10 weeks to get the doors but the measuring services and the salesperson was great...Aja came out and explained everything. The one issue we ran into was getting measurements, but even that was a non issue. One phone call to Aja fixed the whole thing. Thank you

Brown, our sales rep was amazing! He spent several hours at our home. He explained the Windows in depth, answered all of our questions and was patient through the entire process. The follow has been great, letting us know the timeline and installation process.

Ordered doors and entry windows on 10/28/20. Install was completed on 12/17/20. The doors were installed incorrectly (front door on the back door and the back door on the front) and some of the trim work was shoddy. Replacement doors came in on 3/10/21 and will be installed on 3/19/21. Needless to say this has been aggravating to say the least and I will not be using this company for our planned window replacements this summer.

Ordered doors and entry windows on 10/28/20. Install was completed on 12/17/20. The doors were installed incorrectly (front door on the back door and the back door on the front) and some of the trim work was shoddy. Replacement doors came in on 3/10/21 and will be installed on 3/19/21. Needless to say this has been aggravating to say the least and I will not be using this company for our planned window replacements this summer.

Fine. Very professional and prepared.

Perfection: initial contact with sales person Greg to completed product. Initial contact with sales person Greg was a positive experience. He was professional, thorough and personable. Window ordered and I was kept in the loop as far as delivery date. Installers did an excellent job. One 1/2 hours and window was installed. Gaps insulated, new trim inside and out. Protected inside surfaces during work and cleaned up after. Just perfect. I could not be happier with the product and service. Yes - expensive but oh so worth it. Important COVID times - masked and outdoor meetings. Thank you Champion Windows. Additional - great warrantee!

Very well, met with 3 companies and best price from Champion. Follow up was good, installer arrived on time and we are so pleased with how nice it all looks.