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"2 of 997 Urgent: Project Management Issues & Pending Renovation Work We are experiencing significant project management issues that have caused unnecessary delays and frustration.Their quality of work is good but project management sucks big time,. We started our bathroom rennovations on Nov 29th 2024 the project wsda supposed to be completed in 5 weeks now it is almost 2 months and the master bathroom still needs to begin constreuction. We have had 3 project managers so far. However, despite multiple follow-ups over the past week via our text messaging group and several calls, we have yet to receive any updates on a variety of outstanding work in the loft and guest bathroom that need to be done. This lack of communication and progress is unacceptable. While we understand that Elkay is taking a break, the responsibility for keeping us informed and ensuring the project stays on track should not be neglected. We are not getting proper updates about stataus of several pending issues and we feel like we are being passed around without any clear resolution or accountability. The most pressing concern is the arrival of the bathtub, as all further work on the master bathroom is stalled until it arrives."

"Fantastic! Devin and his team remodeled three of the four bedrooms in my townhouse in Clarendon: the first about four years ago and the other two bathrooms two years ago. He also built me a new closet in the master bedroom. The entire experience was amazing. The work is top quality - years later it still looks perfect and I have not had any problems - and his team is polite, professional, timely and they left my home spotless when they left. And since the work has been completed, Devin has helped me with little issues for free whenever I needed help. He is truly a talented professional and a stellar person. Can’t recommend highly enough!"

"I had a very pleasant and positive experience working with Julio. He was professional, polite, knowledgeable, and very responsive. He and his team did a great job, on time as promised. I would gladly use them again."

"Incredible work. Great attention to detail and appreciate their capabilities of hand fabricating trim pieces and our whole brand new doors from locally sourced wood"

"Terrific work, fast, and respectful of property. Will hire again! "

"Real good Price good"

"If you want to work with someone condescending, rude, confrontational, unprofessional, and whose contractors workmanship is probably the worst I have ever encountered in my 30 years of working with contractors, THIS IS YOUR GUY. I can ramble on about the false promises, the horrible workmanship, the constant delays, the lack of communication, the rude and confrontational text messages. I guarantee Mr. Shank will in fact respond to this review and try to flip the script and blame it all on me somehow. He talks very poorly about all his customers well at least the ones he doesn't like. Not sure what that is based on although I do have some idea what is based on. But he never made anything explicit, so I can't make accusations that he is a racist. So I am definitely not saying he is a racist because he didn't do anything racist. But if he was a racist it would explain why he didn't give two poops about doing good work for multiple projects I provided him. I also have multiple properties and was hoping to make Mr. Shank a lifelong contractor. In a nutshell, he has done 2 projects for me at 2 properties. One was installing a threshold for a glass enclosed shower stall. His crappy sub contractor (they are not employees) despite him saying they are employees, did not install any grouting on the threshold. Fast forward 1 year, and mold is popping up all around the threshold. Rather than dealing with this individual, I hired another contractor to fix up his mess. Second job, and my second mistake, I hired him for a full scale home renovation for around 50K. That project was an absolute disaster. He took 3 months to do what he promised to me verbally would be a 3 week job. I don't really want to spend 1 hour writing down all the crap he did wrong. I'll try so sum up the highlights. Ripped out old flooring, promised to make new flooring level after installing new concrete by using lasers. New flooring is totally not level and as bumpy as walking on your local trail. The shoe moldings around the flooring look like a child installed them. I had to argue with him to get him to regrout the bathroom which was in his contract in the first place. I can go on and on. For sure if you are someone that Mr. Shank likes and match his criteria of what he likes, whatever that could be I have no idea definitely not race related. He may do a great job for you and that may explain the great reviews. I myself had a horrible experience with Mr. Shank and his group of sub contractors who just plain do terrible work. Ignore my review or take it seriously, frankly this guy will keep getting business cause he's a great salesman. Even has a LinkedIN profile to show how professional he is. Epic scammer and fraud. Stay away."

"This is our second 5-Star review for work accomplished on our 57 year old home this year by Vienna Prime Custom Kitchen & Bath (Prime Custom). The first was for the total refurbishment and modernization of our kitchen. This 2nd 5-Star review is for the total refurbishment/modernization of our 2 upstairs main bathrooms. The bathrooms project was more complicated and costlier than the whole kitchen project. The attached pictures tell the story. This time around we had the same designer/program manager team Feliz and Nick, but the onsite production manager was Milton who only had a minor role in the kitchen remodel. We were initially skeptical in this change, due to our prejudice for the outstanding success of the kitchen project. Our fears were immediately allayed, and we are so impressed by Team Milton. The quality of work, functionality and aesthetics of the remodeled bathrooms exceed our expectations. Additional credit is due to Milton’s expertise, recommendations, and patience. "

"Job went as expected from beginning to end. We are very happy!"