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"Project Management Issues & Pending Renovation Work. I 100% agree with one of the previous reviews and, unfortunately, am experiencing the same issues that have caused unnecessary delays and frustration. While the quality of work itself is good, the project management leaves much to be desired. My bathroom renovation started on December 1st, 2025, with a promised completion time of two weeks. It has now been almost a month, and the project is still not finished. I would admit that I am responsible for one week delay in replacing a bathtub. Throughout this process, I have received little to no communication ? no daily updates and not even consistent weekly updates ? regarding the timeline or the scope of work being completed. This lack of communication from the project manager, Orkhan, has caused unnecessary delays and frustration. Coordinating with both the crew and management has been extremely difficult, and the project manager?s attitude has at times been rude and unprofessional. "

"Fantastic! Devin and his team remodeled three of the four bedrooms in my townhouse in Clarendon: the first about four years ago and the other two bathrooms two years ago. He also built me a new closet in the master bedroom. The entire experience was amazing. The work is top quality - years later it still looks perfect and I have not had any problems - and his team is polite, professional, timely and they left my home spotless when they left. And since the work has been completed, Devin has helped me with little issues for free whenever I needed help. He is truly a talented professional and a stellar person. Can’t recommend highly enough!"

"I had a very pleasant and positive experience working with Julio. He was professional, polite, knowledgeable, and very responsive. He and his team did a great job, on time as promised. I would gladly use them again."

"Incredible work. Great attention to detail and appreciate their capabilities of hand fabricating trim pieces and our whole brand new doors from locally sourced wood"

"Terrific work, fast, and respectful of property. Will hire again! "

"Real good Price good"

"If you want to work with someone condescending, rude, confrontational, unprofessional, and whose contractors workmanship is probably the worst I have ever encountered in my 30 years of working with contractors, THIS IS YOUR GUY. I can ramble on about the false promises, the horrible workmanship, the constant delays, the lack of communication, the rude and confrontational text messages. I guarantee Mr. Shank will in fact respond to this review and try to flip the script and blame it all on me somehow. He talks very poorly about all his customers well at least the ones he doesn't like. Not sure what that is based on although I do have some idea what is based on. But he never made anything explicit, so I can't make accusations that he is a racist. So I am definitely not saying he is a racist because he didn't do anything racist. But if he was a racist it would explain why he didn't give two poops about doing good work for multiple projects I provided him. I also have multiple properties and was hoping to make Mr. Shank a lifelong contractor. In a nutshell, he has done 2 projects for me at 2 properties. One was installing a threshold for a glass enclosed shower stall. His crappy sub contractor (they are not employees) despite him saying they are employees, did not install any grouting on the threshold. Fast forward 1 year, and mold is popping up all around the threshold. Rather than dealing with this individual, I hired another contractor to fix up his mess. Second job, and my second mistake, I hired him for a full scale home renovation for around 50K. That project was an absolute disaster. He took 3 months to do what he promised to me verbally would be a 3 week job. I don't really want to spend 1 hour writing down all the crap he did wrong. I'll try so sum up the highlights. Ripped out old flooring, promised to make new flooring level after installing new concrete by using lasers. New flooring is totally not level and as bumpy as walking on your local trail. The shoe moldings around the flooring look like a child installed them. I had to argue with him to get him to regrout the bathroom which was in his contract in the first place. I can go on and on. For sure if you are someone that Mr. Shank likes and match his criteria of what he likes, whatever that could be I have no idea definitely not race related. He may do a great job for you and that may explain the great reviews. I myself had a horrible experience with Mr. Shank and his group of sub contractors who just plain do terrible work. Ignore my review or take it seriously, frankly this guy will keep getting business cause he's a great salesman. Even has a LinkedIN profile to show how professional he is. Epic scammer and fraud. Stay away."

"We just had the original kitchen in our 1968 house gutted and renewed by Vienna Prime Custom Kitchen & Bath (Prime Custom). BLUF: We highly recommend you consider them in your due diligence efforts to find a reliable & quality K&B contractor. Good internet reviews were a significant factor in selecting potential bidders for the refurbishment of our kitchen and two full bathrooms; that’s why we are submitting this robust positive feedback. In fact we are putting our money where our mouth is by awarding the refurbishment of our two main bathrooms to Prime Custom. These two combined projects are more costly than the kitchen was. Our procurement strategy was to hold back the bathrooms until they proved themselves with the kitchen. They came through in spades. Our kitchen journey from planning, contracting, detailed design, execution and final delivery was by no means a cakewalk but Prime Custom was an outstanding partner and delivered a quality product. We trust them! Believe me, we were a bigger “PitA” than any customer under the sun but Prime Custom Prime was collectively patient, understanding, informative and most importantly tolerant of their sometimes-antsy interior design challenged clueless customer. Their team, including an involved owner, consisted of Filiz the designer (PC Vienna), Nick the PM (PC Arlington), and several company employed skilled tradesmen in all disciplines, including the après project cleaning crew that were “the Best”. Even with a professional and organized contractor team doing quality work, the vagaries of ripping out and replacing a kitchen is a taxing psychological rollercoaster. Despite a detailed Statement of Work (SoW), there were lots of moving parts with so many big and small decisions throughout the project. Prime Custom did a masterful job “herding cats”. The project was 95% complete in three weeks and we were able to reclaim our new beautifulyl retooled kitchen by the middle of the fourth week. We did our homework. We developed three pages of bulletized line items, one for each room in our SoW. After interviewing a dozen K&B contractors including onsite visits and receiving half a dozen bids on our very comprehensive SoW, we culled the list down to three potential providers. Prime Custom matched the low bid for the kitchen with one contractor and the two bathrooms of another. We decided to go with Prime Custom with the hope of their doing all three rooms after they proved their worth on the kitchen. Our strategy has worked so far. We will update our review after Prime Custom completes the two bathrooms. It pays to be anal in working on home improvement project contracting, no matter how painful."

"Job went as expected from beginning to end. We are very happy!"