Get matched with top gas log pros in Rhoadesville, VA

"Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID# 23087852, and have determined that my complaint has NOT been resolved because: Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID# 23087852, and have determined that my complaint has NOT been resolved because: I have attached photos of the workmanship provided by Shamrock Chimney. You can see the 2 in wide concrete at the top of the hearth and the hearthstone inside of the firebox. You can also see the varying overhangs and the wide insert of additional concrete at the top of the hearthstone on either side to account for the additional space due to miscalculation. I have had numerous conversations with Katie who talks over me telling me this was done to code. She promised me twice last week that her manager would call me and I have not heard from anyone. She suggested that they could squeeze i a piece of brick at the to"

"I don't like writing bad reviews, but this situation warrants it. DO NOT USE THIS COMPANY! We had them replace our upstairs AC Unit in 2020. We were having problems with it feeling humid upstairs. A repairman came out and told us the unit was too big and there was nothing they could do. It was their fault they put the wrong unit in. If they had been professionals, they would have figured out why it needed to be replaced in the first place, and then figured out a 3 ton unit was too big and put in a 2 ton unit instead! So now we have been struggling to "dehumidify" the upstairs using a dehumifying unit. Our drywall is peeling and we're taking the hit after paying all of that money for the one they put in, and now we're going to have to replace this one! THEY ARE VERY UNPROFESSIONAL. Fast forward to this month. Our thermastat was not working correctly - it was not giving us a reading on the humidity (go figure), we called and they sent a man & a woman out. When they pulled up, they were in an black pic-up with no signage. The woman came to the door dressed in leggings, a hoodie (long nails, jewelry etc.) no uniforms on either person. The guy sat in the truck while she came in. I showed her the thermastat and she just looked at like it was a foreign object! I asked "have you done this before?" and she shook her head yes and said "I have to go get my tools." At this point, I'm very weary. It was about 10 minutes later and she had not come back & was leaning against the truck talking to the guy. I opened the door and they both looked up and then she came back in with no tools, but asked me if I had a manual. I did not, and I asked, if you have done this before, what's the problem? She ignored me and said "I'll just google it." I was literally shocked! So now I'm thinking, no sign on the truck, no uniforms, and she doesn't know what she's doing. Now I'm thinking I should have never let her in. What if they were going to rob me? Or what if they would have killed me? I should known better when I didn't see a work vehicle and no uniforms. I went to the door and yelled for them to leave, that they didn't know what they were doing & I doubted they were from the AC Company. The man swore at me and they left. My husband I both called A-Advanced and got a voice mail We both left messages about what happened. We were VERY UPSET. Of course no one called us back. BE AWARE OF THIS COMPANY!"

"Outstanding annual furnace and fireplace maintenance Nov 13, 2023. Just extraordinary and skillfully thorough. In over an hour the professional service technicians checked, cleaned, verified correct operation, and fully vacuumed all systems. Great job. Well done. Freon Doctor is an extraordinary supporter of Veterans and all military. The owner, Soto, is a dedicated, superb patriot who loves America with all his heart."