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European Stone Concepts, Inc.

4.9(
22
)
Acoustic Ceiling Tiles - Install - For Business, Bathroom - Remodel, Acoustic Ceiling Tiles - Install,

About us

European Stone Concepts, Inc. is the central region's premiere stone fabricator. We specialize in natural and man-made eco-friendly stone fabrication. Since 2002 ESC has delighted our customers with beautifully fabricated kitchen counter tops, bathroom vanities, fireplace surrounds, custom furniture pieces, and custom medallions. Come see us conveniently located in Zion Crossroads only 15 minutes from Charlottesville or 40 minutes from Short Pump. ESC is a family business where we take ownership of your project from stone selection to install with our own bonded and insured professionals and offer free estimates!

Business highlights

23 years of experience

Amenities

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.922 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
95%
4
0%
3
0%
2
5%
1
0%
Write a review
Showing 1-22 of 22 reviews
Denise C.
Dec 2022
5.0
Yes, I recommend this pro
We had a kitchen fire and everything had to be replaced. We decided to replace our laminate countertops with granite. I went to numerous places including ESC. ESC had beautiful slabs and their estimate was much lower than the others for the same type of granite. They were great to work with and our countertop is beautiful! Thank you Glenn and Heather!
Response from

"Thank you for your kind message we are so glad you are happy with your kitchen!"

Sue H.
Aug 2020
5.0
Yes, I recommend this pro
$350,000
When I decided to remodel my kitchen and a small apartment kitchen in my house in June, I contacted 3 area companies to get estimates since I knew I wanted granite or quartz to replace my old countertops but didn't know what would be involved in the replacement. One of the companies was European Stone. I ended up choosing ESC because of their excellent customer service. Their staff was all very helpful and knowledgeable. The owner, Glenn Laskin, was extremely responsive even when I would think of questions in the evenings and send him emails to clarify. He would respond almost immediately and was very patient when I had to change something and/or coordinate responsibilities with the remodeler. Their pricing was competitive and their workmanship was excellent. It was evident that even the installers took pride in their work. I love my new countertops and highly recommend European Stone!
Response from

"Thank you [Member Name Removed] for this fantastic review we appreciated you being our customer!"

Kurt S.
Feb 2020
5.0
Yes, I recommend this pro
perfect on time and on budget
Response from

"Thanks [Member Name Removed]! We appreciated your business!"

Joseph D.
Apr 2019
5.0
Yes, I recommend this pro
$185,000
European Stone Concepts replaced our kitchen counters a few years ago and we were very happy with them, so when we wanted to replace Formica counters in two bathrooms, we didn't hesitate to contact Glenn Laskin & co. They came and measured within a few days, then came back to install the counters and sinks a week or two later after custom cutting the counters. Everyone we have dealt with at European Stone Concepts has been professional and caring. I highly recommend them.
Response from

"Thank you for your review. Hearing things like this from our customers is truly appreciated! Enjoy your Tops."

Michelle W.
Feb 2018
5.0
Yes, I recommend this pro
The owner, Glenn Laskin’s was wonderful to work with in their sales office for the estimates and sales processes. He was able to answer all of our questions in a timely manner as well. Phil came to complete our templates when scheduled, he was extremely friendly and knowledgeable. We were able to have the same installer for both of our projects, Jose was absolutely fantastic to work with. He had a great sense of humor and always had a smile on his face. Jose was so pleased with how beautiful our kitchen had turned out, he actually took pictures of the finished product to show others how beautiful this project had turned out. In all of the years of remodeling I have never had an installer take so much pride in their work and then ask permission to take pictures to show them to others. Since we chose a new stone that European had just started carrying for our kitchen, we were naturally nervous and I have to say Glenn did a fantastic job recommending this stone. My husband and I were so pleased with the entire team at European Stone Concepts during these projects. We cannot wait to complete our last two bathroom remodeling projects over the next two months in which European Stone will once again install the new granite vanity tops. Thank you Glenn, Phil and Jose for all your assistance. We are looking forward to using them for many years to come as we will be building our next home in the near future.
Response from

"[Member Name Removed] it’s customers like you that make owning a company an absolute please. Thank you for this fantastic review it has been our pleasure to serve you!"

R. C. L.
Oct 2017
5.0
Yes, I recommend this pro
$520,000
First we visited the yard to view the slabs and picked out one we liked. After measuring, we received an estimate for the work. The estimate was received promptly and was complete. Glenn (owner) anticipated some difficulty in removing our old counter top but that went smoothly. Two days later our new counter tops were installed by a team of 5 professionals who were in an out in 4 hours. It looks fantastic--much more beautiful than expected! The whole process was absolutely effortless. We can't say enough about the courtesy and professionalism of the installation team. The carpenters who took out the old counter top were FAST and professional. The construction mess from both removal and installation was minimal. Next we plan to have our bathroom shower and bathroom counter tops redone and will definitely use European Stone concepts.
Response from

"Thank you so much for this really nice review! We truly appreciated your business and look forward to your next project!"

Gabriel A.
Aug 2017
5.0
Yes, I recommend this pro
$200,000
They provided a really great product which was installed without any fuss. It's been 2 years since our renovations of everything is still in great shape.
Response from

"Thanks for the great review we really appreciated the business!!!"

JB M.
Jun 2017
5.0
Yes, I recommend this pro
$10,000
Nice folks, willing to help and dig through old inventory. Just didn't give up like the other shops that I went to.
Kevin G.
May 2017
5.0
Yes, I recommend this pro
$200,000
Went great. They are open on Saturday (unlike most competitors) and have a yard full of stone and people willing to help. We exchanged several emails leading up to purchase and same with lead-up to installation. Very knowledgeable, helpful, and friendly
Scott R.
Mar 2017
5.0
Yes, I recommend this pro
The work that European Stone Concepts did was top quality! Kitchen was transformed instantly. There were some hiccups in communication along the way but overall, the overall work made up for it and then some. I would definitely hire them again.
Stephani B.
Feb 2017
5.0
Yes, I recommend this pro
$80,000
Sent an email asking about inventory and within 30 days this project was completed...WOW! Large selection in stock. The installers were prompt, courteous and efficient with their time and for that I am grateful. This bathroom vanity looks fantastic! This company is at the top of our list for our next project.
Amar C.
Feb 2017
5.0
Yes, I recommend this pro
$500,000
European stone did a great job -- as someone who had never gone through this process before, however, it was a learning experience for us. Essentially, we had to have the right expectations going in. Their price was better than the competitors and they were more responsive overall. Glen is very professional and courteous as are the installers. If you have never had countertops installed before, here are the steps: 1. Measure your counters, take pictures if needed, and ask for a quote (Glen will probably respond within the week if not sooner) 2. OK the quote that you get (may need a deposit) 3. Pick out the store -- you go to the European Concepts lot and pick out the actual slab(s) that you will use 4. Pick faucets (European Stone has a good catalog; generic ones are available at Lowes or Amazon; Specialty faucets can be found at Ferguson's on 29 North ) -- this can add $200 - $800 to the price, depending on what you pick. 5. Templating -- folks from European Stone will visit to measure everything, including the faucet dimensions and style to make sure they drill the right holes. So this happens after you have the faucets. After templating, they will schedule your stone to be cut. 6. Once the install date is set, you have to get your old appliances, faucets etc. unhooked prior to the removal of the old countertops. This may require an electrician (electric range) , plumber (faucets), etc. You can ask Glen about specifics. This will add another set of expenses. Sometimes lead times for such services can be pretty long; we have found Rooterman in Charlottesville to have the shortest lead times. 7. On the day of the install, European Stone installers will pull out the old countertops and backsplash and put in the new countertop. At that time, they will glue the new sink (often included in the quote) to the countertop. This sink will need 24 hours to set before you can have the new faucets installed. 8. Backsplashes will likely take a second visit to install. The specific measurements of the backsplash are not always even (they may be 3'5/8 on one edge and 3'3/4 on the other edge). After installing the counters, installers will remeasure the backsplash heights. Both times, we had the installers return on a later date (a few days to a week later) with the correct sized backsplashes. So, you should keep in mind that the counters may not be finished in one day. 9. Get a plumber, electrician, etc. back to hook up the new faucets and any appliances, 24 hours after the install. And you're done! As I mentioned, we had no idea about these steps before we started. A few pain points include: Scheduling with European Stone: The scheduling for appointments is not very smooth. They will put in a tentative date for the templating and the person coming in for that appointment doesn't realize that the date was not confirmed by you. Instead, you can be proactive and call in to set what day you want the templating to be (once you have the faucets). Similarly for the install and the second visit (backsplash install). Coordinating multiple service people: Between the plumber/electrician before, the installers the day of, and the plumber/electrician after, you are juggling multiple service calls and appointments. Unusable/unfinished periods: It may be 2-3 days while you cannot use the sink (you can use the countertops after an hour) and, depending on the backsplash install, you may have a few days where the drywall is an eyesore before the new backsplashes are installed. So you don't want the install date a day or two before you are going to have guests arrive at the house. Lead times from quote to finished install. European Stone is usually busy (a good problem to have) but as a customer this means you do not have a good handle on when the actual install will happen. Our jobs were relatively small and we were willing to wait (we had no constraints). That said, it may be anywhere between 1 - 3 months from start to finish of the process described in the 9 steps listed above. Hopefully, this helps first-time customers; I wish I had known all this before I started because it would have saved us from learning this on the go through the process. Now, we have used them twice (and we have two more jobs scheduled) and have a better idea of what to expect.
Response from

"Thank you for your very thorough review and the A rating!!! The only thing I might add would be that our estimate does describe expectations regarding the services provided, time frame and all fees to avoid surprises. We also bolded and highlighted many of the paragraphs in the 3 page estimate to assist with expectations. In regards to scheduling, usually our customer let us know when they are ready to template and we schedule with them at time of deposit. If they do not we put them on the calendar and call the day before to see if we can get in. If not then we follow up until we connect. Also having the material selected before template and deposit makes the process go very smooth. We have appreciated your business and look forward to finishing this latest bathroom project for you. Last we just added plumbing services so hopefully for future orders or customers they can utilize that service so they do not have to coordinate that as well."

Anne S.
Jan 2017
5.0
Yes, I recommend this pro
I worked with the contractor, who showed up on time and did a great job. The installation only took one day and the quality was very good. After everything was done, they made sure to clean up well. They were very professional, but a little pricey.
Response from

"Ann thank you so much for your kind review of my company. We want to make sure our customers have a great experience, the Elegant White Granite that you chose for your kitchen is a fantastic color and I hope you enjoy your tops for many years to come! Glenn"

Sanford W.
Jan 2017
5.0
Yes, I recommend this pro
$380,000
Very efficient process and finished product turned out as planned. Two minor call-backs - one side-splash was not delivered with the rest of the material and the kitchen faucet needed to be rotated so that the lever has the full range of operation (to full hot setting).
Response from

"Thank you so much for your kind review. As we discussed we really want our customers to enjoy their buying experience and their new tops for many years to come. I really appreciated you being our customer!"

Randy S.
Oct 2016
5.0
Yes, I recommend this pro
My wife and I are thrilled with everything about ESC. Glenn promised fast turn around time and met and exceeded my expectations. The installers were very neat and polite and I will use them on future projects. With so much competition out there,  I am glad we used ESC, they really stand behind their work!
Beth V.
Sep 2016
5.0
Yes, I recommend this pro
$1,300,000
Dealing w European Stone Concepts was easy. They did a great job showing me slabs and offering to get others in stock to look at. Glenn the owner educated me on the positives and negatives of granite v marble as was going for a marble look. (Ended going w White Macabus granite) They called me ahead to confirm install dates/info. The dates actually hd to be pushed back as we added on some construction details so wasn't ready for install on original date. They managed the Change date without any issues and made sure we didn't loose time as we were working against a deadline. Was a great experience and I love my kitchen and stone
Response from

"[Member Name Removed], thank you so much for your review. We are so glad you are happy with your new kitchen. Sharing reviews like this with my team is truly something I look forward to in our monthly meetings! Enjoy the new tops!"

Martha B.
Aug 2016
5.0
Yes, I recommend this pro
$320,000
All was done correctly and in a timely manner. The price for all was below all of our other quotes. We did get estimates as I felt was necessary.
Response from

"Thanks [Member Name Removed] I am so glad you are happy with the job!!!"

Robert S.
Jul 2016
2.0
$270,000
They had a good quality granite, but the problem was, with the actual installation, what you were told versus what happened, there was a lot of miscommunication. There were several places that were not put in very well. When they cut the stone, they cut part of it wrong and they had to go back and re-cut. They left a gap in the counter that you can't correct. We wouldn't go back to them. They were mid road on pricing. There was a lot of, "he said, she said, we didn't say," type of stuff going on. They did a lot of defending. They said, "We're going to come out on this day," and I took that day off from work and it turns out, "Oh no, we're not coming out on that day, we're coming on the next day. I'm a registered nurse. I can't just not show up to work. The people that actually came out to put it in were actually kind of embarrassed by some of the stuff that happened and they were very apologetic. The owners of the company sort of did a lot of back-pedaling, "that was never said," or ,"that was never promised," or, "we never said we would be out here on such and such a day, it was just an estimate," when I had explicitly made sure they knew that I have a schedule and I cannot miss work. I blame it all on the higher-ups, not on the people that came out.
Response from

"Reviews like this are disappointing. We work really hard to try and deliver the best in quality in service. A couple of things. First, the job was [Member Information Removed] in September. We spoke about installing on 9/8, we wound up installing on 9/9. Our [Member Information Removed] calls for an [Member Information Removed] to take place 10-14 working days from a template. We [Member Information Removed] 10 working days from the template, Our [Member Information Removed] also points out that additional trips will be necessary to complete work when fitting a full height back splash which is what we needed to do to [Member Information Removed] it under the upper bar we completed that portion within 7 working days. Our template man also discussed this with the [Member Information Removed] and has paperwork that says measure at [Member Information Removed] unfortunately did not remember this and was upset. Also [Member Information Removed] so we are clear we [Member Information Removed] a military discount and then knocked off the additional trip fee and [Member Information Removed] an additional 5% off on the faucet due to any inconvenience we caused. Later to improve our processes, I created a template and installation check sheet that I had this [Member Information Removed] and one other one who were disappointed and "unaware" of processes even though they are clearly documented in our [Member Information Removed] sheet, to help me edit so that we could avoid any potential missteps in the future. Our mission is to delight a [Member Information Removed], when we do not, which is the exception not the rule, we take action and the steps to try and fix this to the best of our ability. I will be following up with the [Member Information Removed] this morning. Also after seeing this review, I left a voicemail for the [Member Information Removed] so I could come out and see the job, no return phone call to me as of yet. Saw this review and took action on 7/6 also keep in mind that this review was [Member Information Removed] a year later."

Dea M.
Jun 2016
5.0
Yes, I recommend this pro
$350,000
unknown
William L M.
May 2016
5.0
Yes, I recommend this pro
$200,000
unknown
Hank W.
Mar 2016
5.0
Yes, I recommend this pro
unknown
Response from

"Happy to help, glad you are happy with the threshold!"

Don O.
Mar 2016
5.0
Yes, I recommend this pro
$180,000
.
William H.
Jan 2016
5.0
Yes, I recommend this pro
.
Response from

"Thanks [Member Name Removed] we appreciated the business and am glad you are happy with your tops!"

William H.
Nov 2015
4.0
Yes, I recommend this pro
$150,000
unknown
Kathleen M.
Oct 2015
5.0
Yes, I recommend this pro
$270,000
Our experience with European Stone was great. I was a little nervous as I've wanted granite countertops for years but just never figured we had the budget to pursue it - but when I saw the deal offered on Angie's List I was intrigued. The pricing was solid and European Stone was great to work with - they took the time to answer my question, discuss how pricing would be handled since we had more square footage than offered in the deal, etc. Very strong customer service attitude with an obvious interest in making sure we got something with which we'd be happy. We went out to their storefront and found a very nice setup and some great looking granite. The overall process was incredibly easy and European Stone tried to work as quickly as possible - but they were very understanding when I had some scheduling delays and Glenn really tried to go over and above to get my job completed as soon as possible. The staff I spoke to on the phone as well as the guys who came to measure for the template and install the granite were great - solid professionals, friendly and willing to answer questions to make sure I was comfortable.
Response from

"[Member Name Removed], you and your family were a pleasure to deal with, thanks for sending your friends our way as well!!! Glenn"

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

European Stone Concepts, Inc. is currently rated 4.9 overall out of 5.
European Stone Concepts, Inc. accepts the following forms of payment: CreditCard
Yes, European Stone Concepts, Inc. offers free project estimates.
No, European Stone Concepts, Inc. does not offer eco-friendly accreditations.
No, European Stone Concepts, Inc. does not offer a senior discount.
No, European Stone Concepts, Inc. does not offer emergency services.
No, European Stone Concepts, Inc. does not offer warranties.

Contact Information

60 Conestoga Way, Troy, VA 22974

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