Olde Towne Window, Door and Siding

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Billy Mock did a super job of replacing 28 existing windows with wood Jeld-Wen windows that I purchased from Home Depot.  Billy and his carpenters were responsive to our concerns about minimizing the need to touch up or otherwise repair interior wood trim, and suggested adding banding to the trim to cover marks from the existing trim given that the new windows were a touch narrower than the existing windows.  I prepped and painted (exterior) and stained (interior) the windows myself, and Billy gave me tips on how best to do it, given that they normally perform that service.  Very helpful.  Billy and his crew always showed up when they said they would, and worked so late one day to complete the job that I set up floodlights so we could see.  Billy was a pleasure to work with.

They are the cheapest ones and their customer service was fine. Overall one of the engines doesn't work.

The replacement of the patio door was difficult since the opening was not a standard size. Billy Mock, the owner of Old Town Windows and Doors worked with us to find a custom door that would work for the opening. We were very pleased with the door and delighted with the installation. Billy and his carpenter Tommy are true craftsmen and did a superb job installing the door and replacing the molding.

Billy showed up on time for our appointment.  He had on a Hampden-Sydney hat which is from where my son graduated, so we had something to talk about (His son also graduated from the same college).  He was a good listener and got back to me within a week with a quote.  It was not the cheapest, but I felt the most comfortable with Billy from our initial meeting.  I was excited about getting the job started, but it took about a month before they could get to me.  I took this as a good sign.  Tommy was the primary craftsman, and I found him professional and a bit of a perfectionist.  While I was at work BIlly texted me pictures of the progress which I thought was a nice touch.  Overall I am thrilled with their work, and I cannot speak highly enough of Olde Towne Window and Door.  I would use them again in a second.

It went well.
Initially there was trouble scheduling a date. I was on a time crunch, due to other work I was getting done on the house, and they had a full schedule. 3 weeks turned to 6 weeks, before they could make it out to do the work, but it was worth the wait.
They arrived on time, and went right to work. They removed the old door, replaced the framing, sealed it and put the new door in. They even helped me re-attach my security sensor (which had to be removed from the old door).
They were very professional, and paid attention to detail.
I was very pleased with the work and am considering hiring them again.

We contacted Olde Towne Window, Door and Siding initially because we wanted to replace a set of french doors from our family room to the patio as well as two bathroom windows. We also had an exterior door that was not installed properly and we wanted to either get that adjusted or replaced.  

We were extremely impressed with this company's responsiveness and professionalism, as well as the actual installation and carpentry work necessary to make repairs to the woodwork around an existing exterior door, which had been installed improperly by someone else.

Because we were so impressed with their work and due to the reasonableness of their prices, we were able to go ahead and replace an additional 6 windows we had originally planned on replacing at a later date. 

We are absolutely thrilled with the workmanship, the quality and the pricing - and the new windows absolutely change the look of the house, for the better. 

If you prefer to support local businesses and want work done by a reliable company where the owner is involved from start to finish (even on site with installations) you will like working with this one.

Billy Mock is the owner of the company. He personally reviewed the problem, provided estimates, showed up on the days of the job, and even texted me pictures of the job in progress (while I was at work). 
Everything was completed to satisfaction as promised. Wait. Everything was completed beyond my level of expectation. He replaced the trim surrounding the windows and everything looks like new. We are so happy with our new windows that we decided not to put up blinds. We love the view and love not having to worry about painting or caring for them. Wish we had done this job sooner as it made a huge difference to the house.
Olde Towne Window & Door delivers high quality craftmanship. Although the estimate was not the lowest, I don't mind paying for high quality work that will last a lifetime. These are local craftsmen that you can trust to do the job right and take care of your needs through the whole job. Thanks to OTW&D.

I cannot say enough about the excellent work that was completed at my house. Integrity and professionalism abound. Billy and his crew went above and beyond with the particular issues that my old house presented along the way. I would highly recommend them.

Contacted the vemdor after reviewing Angie's List.  Received estimate within 3 days of initial contact, however, vendor could not complete repairs until a week later due to inclement weather.  On day of repairs, he arrived on time and completed repairs withourt any problems .  Workmanship was excellent...very positive experience.