Get matched with top humidifier repair pros in Kingstowne, VA

"Great job. Technician was solid, professional & friendly. Resolved the issue efficiently."

"Needed to replace a 25+ year old HVAC system in the coldest months of the year, so I contacted Advanced Environment Solutions for a bid. I worked with Tammy at AES to schedule the inspection, follow-up, etc. - a fantastic employee. Courteous, professional, and really knows her stuff when it comes to HVAC. Unfortunately, I live in a condo with a tricky indoor/outdoor HVAC set-up that ended up requiring a fairly specific indoor unit that AES did not offer, so I had to go with another company. Still I felt compelled to leave a review for AES and Tammy to highlight their professionalism and service-oriented approach. WiIll absolutely consider AES for future projects."

"I have been a customer for a very long time and this scheduled maintenance and dryer vent cleaning was done by Cesar. I have to say he is one very thorough technician and I was very pleased with his inspection and vent cleaning. His service was so different than some of the ones I've had before. I even had one inspector tell me he didn't need to check in my attic which houses one of our two units. Let me tell you about Cesar, he even cleaned up behind my dryer for me. This is something that is rare in customer service. I have my HVAC seasonally maintenanced and never had a inspector be as thorough as him. The pictures he took and explained to me and the one problem he found that no other inspector had found in all this time. I tried to spare him from the attic heat for the repair and have him return on another day in the morning but he didn't mind going back in there to fix the problem for us although it was in the dead heat of the day. I just hope the company sees this review and knows what a good technician they have in Cesar."

"The best folks I’ve ever dealt with. Sales, service , delivery and installation all excellent. The installer Rafael Gomez was amazing he went above and beyond with the installation. Placing extra supports by using 2x4s to make sure the dishwasher fit perfectly."

"Great. Excellent response. Arrived within hour of call. Thank you."

"McCrea has been servicing my home unit for 9 years and every service appointment has been timely and informative. Scott has been the technician on-site for this period of time and he is outstanding; knowledgeable, personable, interactive and thorough with his inspections."

"They charged $98 to come give me an estimate for swapping our a shower valve cartridge, which was fine, but the pricing they provided was completely unreasonable, $1,000. They were unwilling to provide any detail for the price. I ended up buy the part myself for $30 and replaced it in 30 minutes."

"I’ve been a loyal Snell customer for years, but this recent experience was deeply disappointing. After our AC failed in August, Snell diagnosed a leaking evaporator coil. We chose to replace the system through them, and the salesperson took time to evaluate the setup in advance. However, on installation day, the crew arrived without the correct ductwork and had to make adjustments on the fly. Unfortunately, the adjustments were poorly executed: • The Aprilaire humidifier was mounted on sloped ductwork rather than a level surface, contrary to manufacturer specifications. • The hole for the humidifier was cut inaccurately. • The drain line was left kinked in multiple places. Aprilaire support later confirmed the humidifier was not installed correctly and warned this could lead to water backing up into the system — a concern I had raised with the installers before they left. Despite multiple follow-up attempts, I received no meaningful response. I was told my concerns would be escalated, but no one followed through. This was a major investment, and I now feel I need to bring in another HVAC team to correct issues that should have been resolved from the start. I’ve recommended Snell in the past, but I can’t in good faith do so now after this experience."

"I called to get an inspection done on my AC unit and was quoted $90 for the inspection plus $120 an hr for ADDITIONAL hrs. I ASKED when do I know when the “additional hrs start”, He stated that the tech would let me know once the inspection was done and then at that time he would let me know if there was work that needed to be fixed or if there was nothing then the service would end and I would only have to pay the $90. They charged me $210 for the inspection. I called and requested that we both listen to the call (Because all calls are recorded) They played the call, heard what the rep said and then stated they would get back to me. When I finally reached them again (they never called me back), they stated I would not get a refund, then replayed the call cutting out the part when the rep stated clearly that the service was only $90. They not only GASLIGHTED me, but they altered the recording. $120 may not matter to most but it sure matters to me."