BMC Clower Heating & Air Conditioning Inc

Very professional, had the job done within an hour, cleaned up the space and made recommendations for the future. They were on time at both the estimate and work phase. Will definitely use them again.

I had a 5 zone mini-split system installed by BMC/Clower in July 2020. It worked perfectly through the end of last summer. When I turned it on for the first time this spring, it was not blowing cold air. I called them for service. The technician said that the refrigerant had all leaked out. He refilled it, then said that I needed to wait a month before the leak can be located. (I now know that this isn’t true.) I asked if the next appointment would be automatically scheduled for me or did I need to call their office again? And he said “you need to call us.” A month later, I called and as soon as I said my name, the person said “oh sorry we haven’t scheduled your next appointment yet!” (doesn’t match what the technician said) “We’ve been so busy! But we expect to do your job Thursday or Friday of this week.” When I called again on that Friday, ”we’re still so busy! It won’t be this week.” I called again 1.5 weeks later, and was told “one of our techs has been out this week. We’ll get to your job next week!” I called again two weeks later, a different person answered the phone and said “the person you need to speak to can’t come to the phone right now. Can she call you back?” She didn’t, and that was a week ago. I’m using a lot of exclamation points because these people are very oily. I decided that if their reasons were legitimate, they wouldn't be handling it like this. I asked a second HVAC contractor for a consultation. I explained the whole situation, and he said that finding a leak in a 5 zone system could potentially be a very labor intensive job. His company would send a two-person crew ($250/hour) and it could take an entire day. About $2000. He speculated that BMC/Clower is trying to avoid having to do this job for free, as I am still under a 1 year warranty for their labor. In hindsight, before the installation, the owner said it would be done in two days. In reality it took three entire days. The crew worked diligently the whole time. The extra day didn’t seem like a big deal at the time, but now I wonder if the owner has a habit of scheduling unrealistic turnarounds. Which would mean the crews are always behind schedule, and working under time pressure. This would explain why they did a less than thorough job, and can’t find time for the all the problems they need to go back and fix. Right now, the AC still works. The leak is small enough that it will probably be next spring before I need it fixed. I’m going to budget $2000 so I can hire the other contractor to repair the leak. I wouldn’t trust BMC/Clower to do the repair now, even if they wanted to do it for free.

I was expecting a reduction in the amount of dust coming out of the vents afterwards, but I couldn't tell a difference. Maybe that's normal. I truly don't know.

It went very well, I will continue to use them, the job and follow up is very responsive.

The install team and maintenance team did an outstanding job. Our furnace is working so much better and more efficiently this fall and winter. The inspection team had found that our furnace had been installed poorly and had a problem with shutting off before heatlng our home completely which caused frequent cycling of the unit. The install team corrected the problems and the furnace now looks like a professional did the installation. All of the service reps explained each problem and the resolution clearly to me. They all worked very hard and were polite and professional. I will continue to have BMC Clower inspect and service my furnace and air conditioner due to their excellent service techs.

BMC Clower provided terrific service. First, their rep (the company founder) explained fully and clearly our options for installing a new heat pump. Second, this company, despite having the back-up of customers expected in late May, understood our urgent need for air conditioning and made time for the installation ahead of schedule. The installation itself was exceptionally smooth. The technicians were polite and quiet, and they left our house immaculate, inside and outside. The only indication that workers had been here was the cool air. Clower also handled the paperwork for our BGE rebate, which came quickly. Now, in the heat of July, we are doubly grateful for Clower's skill and efficiency.

Top to bottom I had a first rate experience with BMC. They gave me ideas on how and where to install the mini-split that others hadn’t, came back with a fair estimate, and did great work. They left the job site clean, and were great while they were in the house. Then after the fact they were incredibly responsive and helpful in helping me clean up some paperwork issues that were my own fault - I love when companies give that kind of service after they got paid, not just before. I highly recommend them.

They do great work. Saved me a lot of money by being straight forward about how to handle the problem. Highly recommend.

I've 2013 and have been very happy with them for several major installation at my primary residence and rental property

Outstanding experience. John, the owner, personally came to my home to evaluate my old system and recommend options for new equipment. John was the only owner out of 6 HVAC companies that did this. His knowledge and advice about what system I should consider was invaluable and authoritative. Being the owner meant John could quote me a price, negotiate the scope of work, and be confident his word was good. And it was. BMC Clower offered the best price and in my opinion highest quality. The entire team is stellar. Sarah in the office took care of all the details and made paperwork a breeze. Kevin, the install crew chief, was friendly and super professional. I couldn't ask for a better experience. Looking forward to many years of service with BMC Clower.

Three options with different efficiency and cost were provided and explained. The job was completed on time and effectively.

Reviewing this company is problematic - HVAC technician reported a leak in a refrigerant line on the Air Handler (reported 70psi). However, we had two other companies check the problem (check external and internal lines) and discover NO LEAK (130psi) . Also the technician stated that our air handler has a 3/8inch refrigerant line - For this model there are two lines - ½ inch and ¾ inch refrigerant lines (verified with units documentation and by technicians) - So what can I say? Going forward I may/may not use again and they are expensive .

When I called to explain the situation, I was told that my AC probably couldn’t keep up with the demand of the high temperature outside, but that they could still send a tech to evaluate if I thought necessary. I appreciated that they were up front about the fact that my unit might not even need the repair. I still opted to have them come out, and they called to let me know when their technician was on his way to my house. It turned out that my AC was broken, and they fixed it immediately. I appreciated their forwardness and professionalism and would highly recommend them!

The tech arrived late for the appointment, due to a delay at an earlier job. I had been kept informed, though. When he arrived, he was very courteous and professional. A thorough check of my AC system was performed (it hadn't been looked at since I bought my house 8 years ago), and I was please to hear that everything was fine, apart from a very minor leak a duct which was easily repaired. I'm glad to know my AC is up to another DC summer, and greatly appreciate BMC/Clower's thoroughness and honesty!

These guys are great. We had a problem with our A/C a couple of years ago - the blower was making a terrible racket - and our usual service company (Tucker's) was stumped. Tucker's worked long and **** ** it but was unable to diagnose or fix the issue. In desperation, we decided to try BMC Clower and they figured out the problem and fixed it in two visits (after ordering a replacement part). We were so appreciative - it was the middle of July and we had been without A/C for a week. Will definitely call on them again.

Professional from start to finish. Gave a detailed quote that matched my expectations for the spec of the unit. Installation was efficient. We are in a condo so the air handler had to go on the roof (fortunately no crane needed). Responsive to issues: the heat pump was not heating initially so we called the office and the installers turned their van around and came right back to fix it (electrical connection in thermostat needed to be changed). Would use again.

They came the same day and had the required part installed the next morning. They were professional and reasonably priced.

Excellent work, as usual.

Our A/C died in late May, and we wanted to get a new heat pump installed before the summer temperatures arrived. We got estimates from four different companies and settled on BMC/Clower because of a balance of price, quality and service contract. Two weeks after we selected them, our new Lennox heat pump was installed. It took about a day and a half and worked well from the start. Love the thermostat...certainly beats the Nest. They returned a couple of months later to install the heating interface. The installers were uniformly polite and neat the whole time.

The wrinkle is, in addition to repairing the air conditioner--the line needed clearing--the technician used electrical tape to connect two tubes that had been functioning fine before. These came with our house; they do work if they are positioned correctly. The modification (which the technician didn't mention to me) caused dripping. The use of electrical tape is perplexing as that is not what plumbers use. We fixed it ourselves--knowing the trick of it--and I asked the technician to ask the office to call me about the invoice. They did not. Once I received the invoice I called. While they mollified me with the credit amount I considered appropriate ($50) they did not acknowledge any mistake. Certainly the mistake was honest and unintentional. If not for the use of electrical tape I probably would not be complaining.

It was two guys it took about six hours.

They were very responsive to our needs. Our heat pump died during a hot streak in July and we didn't have too many days to wait for them to order the equipment from the manufacturer and then to install it. I had already hired them in years past to tune up the heat pump that they just replaced. Their crew was very professional and made some good suggestions to modify the installation,

They were on time all 3 times, and worked through very efficiently.

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BMC Clower responded quickly with their proposal, and were the most reasonable cost. The job was difficult, because we have an old house with a small area in which to work. The techs were very professional, informative and diligent when it can to finishing our job. I plan to continue using them in the future.