Sila Heating, Cooling and Plumbing

I have been struggling with subtle leak for nearly a year. I hired Sila and Roger Amaker recommended a company that quickly identified the leak using American Leak Detector. Once the leak was identified, Roger returned to replace the faulty mechanical joint press with a much better joint connector and also replaced PRV from the main water feed. HE DOES EXCELLENT WORK!! He is professional and extremely competent. I would definitely hire him again!!!

I called Silva with an emergency. Not only did I lose cooling during an intense heatwave but my wife was at the hospital having surgery the same day. The staff of Silva understood ( Ramsay) and altered staffing to send Tony within two hours. A wonderfully pleasant young man he explained my options and we quickly agreed on a new system. The very next morning a large crew arrived and fully installed two new systems in one day The on-site staff was pleasant courteous and highly skilled. This was the best experience I have ever had with a HVAC contractor

I recently had my A/c repaired and I’m deeply upset by how Sila treated me, with dishonesty and simple greed, especially since I’m a longtime customer. Sila actually installed my mini split system in 2012 and I hired them for maintenance checkups in the past. I hired them again for maintenance in May. The tech came out and diagnosed a faulty control board. Sila’s rep quoted me a price of 592 for parts and labor, against which the $98 fee I’d already been charged would be applied. Their rep, Ramsey, also told me on multiple occasions that the part, which cost $292, was covered by the 10 year warranty that applies when a certified installer installed the system. All of the phone calls are recorded so these commitments can easily be verified. So I would only be responsible for labor, which was to be charged at $300! per the estimate. Amazingly, the tech took less than an hour to install the control board and do all the subsequent testing. To add insult to injury, Sila then proceeded to charge me for everything — $300 labor plus the part! When I reminded them of the multiple times I’d been assured the part was covered by warranty, Ramsey claimed ignorance. I would NEVER have had them do the repair if I’d known this. I mean, how dishonest and greedy can you get? Sad thing is, as a longtime customer of Sila, I know that my A/c system, now nearly 10 years old, will need to be replaced eventually. But seeing how they mistreat their loyal customers, I’ll be sure to go elsewhere when that time comes.

We had another great experience with Sila today. We called because of a possible HVAC leak into our neighbor's apartment. Our call was answered quickly and we were immediately scheduled for the same day. Communication from the office was seamless and very professional. Our tech arrived right on time and was thorough, helpful, and kind. No issues were detected with our unit and yet the tech still took time to answer our questions and walk us through some basic maintenance tips. We were relieved to not need any work done today, but we will certainly call Sila the next time we do. Thanks to Ramsey in the office for handling our call!

Roberto was sent out after our original technician was behind schedule. Roberto was great. He cleaned the system and provided helpful suggestions on how to keep our old 15 year system running (more than just swapping air filters every 3 months). He also did not try to upsell us

Bob was extremely detailed, polite and helpful in investigating a smell that had developed in our A/C.

Tyler was an phenomenal maintenance man. He went above and beyond to make sure my ac was running top notch. This man deserves a raise for his professionalism, curtesy, and quality of service. Thank you again Tyler.

I chose Sila for an existing Unico system upgrade with some return rework for sound and new supply lines for a newly-remodeled room. From research, I gathered that they’re a high-volume Unico service vendor. Sila completed the job quoted in the initial proposal but it took 3 months, 5 visits, and I personally found and fixed the final issue myself. There were five objective mistakes. One issue was a misunderstanding between the salesman and me. I’ll take the blame for that. The other four issues were purely technical. The Unico system is fairly simple but the installers forgot to install the heater component, installed the wrong motor, ordered the wrong parts and figured it out at my house, then finally set up the motor with the wrong software settings forcing it to run at full throttle. I had to frequently call the office or email them directly to attain schedule status. I escalated my concerns to Evan. He was happy to continue offering help but didn’t seem to have empathy that the job was 3 months late. I felt that he saw the job as a success. As a consumer, schedule is one measurement of success and I accepted a high-priced estimate (30% over competitors) because I felt they would complete the work in one week. I trust these guys are great for servicing contracts and hot fixes when you’re in a jam but if you need a true project executed on time like a full system upgrade, I’d research other Unico installers. 1 star for execution, 1 star for teaching me a lesson

Tony was prompt, polite, and and thorough in his diagnostic and repair of our HVAC system. He effectively fixed the recurring issue and offered a number of common sense options to address, including replacing a decades-old thermostat, which we did and have been very pleased with the results. Tony also took extra care to thoroughly clean his workspaces — something appreciated at all times but especially during the pandemic.

Excellent service by Bob, very thorough and professional and provided helpful insights and recommendations without trying to upcharge at all. Genuine good service by a professionals who are good at what they do and trained fittingly for the job at hand. Thanks!