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M & M Mechanical Inc
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Electrical Baseboard or Wall Heater - Repair,
About us
"The Quality You Deserve, The Company You Can Trust" Family owned and operated, M&M Mechanical has been committed to providing the metropolitan area with top quality products and service since 1977
Business highlights
Emergency services offered
48 years of experience
Services we offer
& Window Installation., Air Cleaners, Air Conditioning Units, Air Purifiers, Boilers, Duct & Dryer Vent Cleaning, Duct Work, Ductless & Mini Split Systems, Heat Pumps, Humidifiers, Installation & Repair- Gas Furnaces, Thermostats, Uv Lights, Water Heaters
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.8117 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 93% | ||
| 1% | ||
| 4% | ||
| 1% | ||
| 1% |
Showing 1-25 of 117 reviews
Jeanette F.
May 2020
Not a great experience. Repairperson was here and took a look at the unit. Said the system needed replacement. It is 15 yrs old so that wasn't surprising. I asked for an estimate. He then replaced an expensive ($80) filter on a system that was not going to get repaired. I politely told him I did not authorize the filter replacement. He made a big deal of pulling it back out. The estimate that he gave me was A LOT higher than 2 other estimates. I am going with a company that is highly recommended by neighbors and Angie's List. I never leave negative reviews. If I am unhappy, I just leave it alone. By the way, this cost me $172!
Response from M & M Mechanical Inc
"Thank you for taking the time to give us a review. We are constantly striving to improve our service. Please contact us if we can help you in the future."
Lindsey K.
May 2020
M&M was perfect. Super professional and humble company. Job performed quickly and timely. Competitive and honest pricing. I absolutely recommend.
Response from M & M Mechanical Inc
"Thank you for choosing M & M Mechanical and for the great review! We are proud of the service and professionalism that we provide and we appreciate your positive feedback."
Deborah V.
Jan 2020
Replaced Hot Water Heater
Response from M & M Mechanical Inc
"Thank you very much for the great review and for choosing us for your Services."
Cassandra M.
Dec 2019
Albert quickly diagnosed the problem and replaced the damaged igniter. I always ask a lot of questions when I arrange a repair service. Albert answered all of my questions in a way that allowed me to understand
Response from M & M Mechanical Inc
"Thank you choosing M & M Mechanical and for the great review. We are proud of the service and professionalism that Albert provides and we appreciate your positive feedback. We'll be sure to pass it on. We appreciate your business and look forward to serving you in the future."
Dan O.
Sep 2019
The M&M technician, Felix, was very professional and a real gentleman.
Response from M & M Mechanical Inc
"Thank you for the great review and kind words. We will be sure to pass this along to Felix."
Ray K.
Aug 2019
Extremely well. Felix was able to obtain the motor and install it quickly. With temperatures in the 90's, it was essential to have an operating A/C unit.
Response from M & M Mechanical Inc
"Thank you choosing M & M Mechanical and for the great review. We are proud of the service and professionalism that we provide and we appreciate your positive feedback."
Kristen S.
Mar 2019
Everything was perfect. They arrived on time. Installation was a breeze. They were very responsive with the questions and concerns. Very professional. Plus they were the most competitive of the prices I received.
Response from M & M Mechanical Inc
"Thank you very much for the Great Review!! We are glad that you are pleased with our Services."
Dale G.
Nov 2018
The complete HVAC installation process went very well: (a) estimate-it started with M&M's President/Sales who was very responsive & provided detailed information needed, as well as offering options to consider in replacing my equipment; (b) actual installation-the crew arrived, ready to work, on time, laid drop cloth for the areas to be used during the installation; (c) cleanup-the crew cleaned up during and afterwards to ensure our home was in the same condition before installation. Prior to this service, M&M Mechanical installed a hot water heater & I was very pleased with them. I recommend "M & M Mechanical Inc" & would hire them again.
Response from M & M Mechanical Inc
"Thank you very much for the great review. We are pleased that you happy with our Team. Enjoy your new HVAC system."
Sara D.
Sep 2018
Work was done competently and quickly as promised.
Response from M & M Mechanical Inc
"Thank you very much for the nice review."
Fran D.
Jul 2018
I first contacted a company that had added freon to my A/C in August of the previous year saying I would like someone to come out as soon as possible because my A/C had just died. That company told me last year that I would probably need to replace the units soon. After 3 hours and no callback, I called M&M. My experience with M&M from my first phone call to installation of a new furnace & A/C was exceptional. Less than 1 hr after I called J.D. and Mike G. arrived, checked out my system, repaired my A/C enough (replaced a failed capacitor) to get me to installation of the new units, and went over options for a new system. The $286.00 charge for the service call and the part were deducted from the price of the installation. The day of the installation David and Todd arrived and went right to work. It was a very hot day but cloudy which helped (not really). I had been given a time estimate of 7 hours to complete the job, the systems were installed and working a little over 5 hours after they arrived. They then spent time going over the system with me being sure I understood what was installed and explained operation of the digital thermometer. They had replaced the large duct attached to the unit and tightly secured and sealed ducts leading from the system. They pointed out that they had noticed a box of filters I had recently purchased so they installed a filter cabinet that fit the new filters. They recommended that every Spring 1/4-1/2 cup of bleach be poured down the white tube that empties into the drain, to be sure to turn off the unit at the switch attached to the unit before doing this. They then suggested opening and closing vents throughout the house and on the ducts leading from the unit to see what worked best, I live in a 3-story townhouse and the floors don't cool or heat evenly at times. The new system has a more powerful fan so this should help. They even registered the system for me with the manufacturer for warranty coverage so I didn't have to do that. They were very patient as I asked questions. At all times very professional and courteous. I had put a tray with snacks and ice water near where they were working. After they left I went down to get it and found they had taken it to the kitchen when they finished working. Everything was put back in its place, the entire area was left very clean. Overall an outstanding experience. They responded so quickly for both visits at a time when we were in the middle of a heat wave and I knew companies were probably overwhelmed with calls. I most definitely recommend M&M.
Response from M & M Mechanical Inc
"Thank you very much for taking the time to give us such a Great Review!! We are pleased that you had such a positive Experience with us. Enjoy your new A/C and Heating System."
Eric F.
Mar 2018
Excellent experience with this company! I was able to easily schedule a convenient time for them to come over. They also called with reminders a couple days before the appointment, and on the morning of. The technician "Felix" was prompt, friendly, and very professional. He wore covers on his shoes when inside of our house (I really appreciated that)! Our A/C unit is less than 10yrs old, and he didn't find any problems. He did point out some basic facts about the system--e.g., turn off the humidifier in the summer--to keep things functioning well. I was very pleased, and will definitely hire M&M Mechanical again.
Response from M & M Mechanical Inc
"We appreciate the nice review you wrote for us. Thank you."
Barry H.
Mar 2018
Nice job - thorough and professional
Response from M & M Mechanical Inc
"Thank you for taking the time to write a great review for us."
Michael F.
Feb 2018
Confirmed that work was not necessary at that time.
Response from M & M Mechanical Inc
"Thank you very much for the great review!!!"
Nausheen T.
Jan 2018
The Furnace pilot malfunctioned after three days of inspection
Response from M & M Mechanical Inc
"We would like to look into this for you but we have no record of performing service for anyone with this name and the person writing this review put down our company's address instead of theirs. If the reviewer would kindly contact us directly at (703) 751-1011 we would like to get this resolved or if you rated us by mistake, please retract the review. Thank you. M&M Mechanical, Inc."
Scott J.
Dec 2017
I have nothing but praise for M & M Mechanical of Newington, VA. My wife and I purchased a new condo in Reston three years ago. It had a brand new, very expensive HVAC system installed just two years earlier. I was very impressed with the system – which was one of the key reasons I chose to buy the condo. At exactly 5 years and 2 months from the original purchase date, a major part failed in the outdoor unit. The replacement part was almost the price of a newer, lower grade system ($4,000). When Felix of M & M found the system’s problem, he informed me of the bad news. Original owners are given a ten year parts warranty from the manufacturer, but all subsequent owners are given a reduced five year warranty. I guess this is standard practice. Felix called in Larry and the two spent better than an hour with the manufacture technician in and effort solve the problem with the unit’s inverter. Since my warranty had only recently expired, Larry guided me through the process of making a special appeal to the manufacture for the pricy part. After spending hours sending documents, calling in follow up, and moving my way up to the case management department of the manufacture, and waiting over one month, my request was quickly rejected- “A contract is a contract,” the manufacture said. I called Larry with the news. Larry seemed as disappointed as I was that there was no remedy from the manufacturer. Not leaving the matter alone, Larry kindly made a number of calls to the manufacturer’s rep- who then made calls to his people at the national level. Two days later, my unit was fully operational with a new part coming directly from the manufacture. I cannot tell you how much work was done on my behalf by M & M– the professionalism as well as the customer service was more than exceptional. My experience has been that it is rare to find this kind of service in the Washington, DC area. As long as I live in this region, M & M will be my go to provider for any HVAC mechanical needs. Special thanks to Larry and Felix.
Response from M & M Mechanical Inc
"We are as Pleased as you with the Outcome. We are Delighted that we could go to Bat for you and get the Results with the Manufacturer. Thank you for taking the Time to Write this Fantastic Review !!! It has been a Pleasure Working with you. We hope you get many more Good Years out of Your Heat Pump System. Have a Wonderful New Year and try to stay Warm !!! ... Larry."
Benjamin C.
Dec 2017
Outstanding quality, professional service, good people, very reasonable price, and straightforward, no BS, decent people. The quality of their work is way beyond what I expected. These are very good mechanics and craftsmen. A+ well done! Our old furnace died around in November. We chose M&M because our neighbor complimented their recent install. Mike reviewed our broken 30+ year-old furnace and offered a reasonable price to fix it, but we knew its time had passed. He simplified the choices to three options. I trust his advice and price quotes. We considered the options for three days, called them up, and arranged a time to take closer measurements. Don, one of their senior people, (also courteous, respectful, and professional) accommodated our busy schedule, spent ten minutes measuring and taking notes, and we arranged an installation for the next day. A four person crew spent removed the furnace and installed the new one in one full day of work. They improvised well when they found some surprises. They were professional throughout, and their conversation and collaboration showed they were a focused and effective team. Additional work to support the project: Leveled the ground for the outdoor AC unit; added an outdoor shutoff switch to the AC; fashioned ducts; plumbed copper pipe into the humidifier; installed a condensation pump, tubes and PVC; installed an outlet to the intake duct for the humidifier and air cleaner.
Response from M & M Mechanical Inc
"We Thank You Very Much for taking the Time to give Us a Fabulous Review. This shows that the Custom Craftsmanship, Extra Materials and Customer Service that We Provide show the Customer the Value of Our Company !!! Again Thank you."
C B.
Oct 2017
I have used M&M Mechanical since I bought my house in 2012. Come to find out, they had replaced equipment at my house from the previous owner. I am a very straightforward person and take people at their word. When I received my quote and the timeline for service, absolutely nothing changed. The price quoted was the price I paid, and installation happened exactly on schedule. I feel like I received the best deal possible comparing what my neighbors paid for similar services by other companies in the area. There was no upselling. There was no trying to convince me to buy things I didn't want or need. I wish more businesses operated like this!
Response from M & M Mechanical Inc
"WOW !!! Thank you so much for the Fantastic Review. We are very Happy that you were pleased with our Services."
Gregory C.
Sep 2017
Great. The quality of the work was excellent. The employees spent a lot of extra time putting down tarps from my front door all the way down into the basement and up to the utility closet. They were early and very courteous. I would definitely use this company again.
Response from M & M Mechanical Inc
"Thank you so much for the Great Review !!! We are pleased that you are happy with our Work. Enjoy the new Water Heater."
Carissa M.
Sep 2017
They were great.
Response from M & M Mechanical Inc
"Thank You so Much for giving Us a Great Review. We are Glad You were Happy with Our Services."
Janet Y.
Aug 2017
When our air conditioning system stopped working, they were able to come out and diagnose the problem the same day I called. Because our old system was 20 years old, we decided to replace the system rather than repair it. We were given two detailed estimates for different options. We called the next day to let them know which option we selected, the technician came out the measure the following day, and the new system was installed the day after. They were great through the whole process. We were very happy and would use them again.
Response from M & M Mechanical Inc
"Thank you very much for the great review!!! Enjoy your new HVAC System."
Tina D.
Jul 2017
First rate from start to finish. They contacted me beforehand to make sure we were on the same page about the appointment time, and they showed right on time. The tech quickly ID's the problem and fixed it, plus gave me a nice tip about running the unit that I was not aware of. Very professional guy, very polite, etc. I was very happy with the work and also with the price. I would definitely call these guys again.
Response from M & M Mechanical Inc
"Thank you very much for the great review. We are glad you were pleased with our service."
Ronald J.
Jun 2017
I've called M&M for a few issues since we moved into our house almost 2 years ago. Each time they have been able to come out on the same day and provide great service. This time around our air handler had given out during a record heatwave. I was worried about enduring another few days in a 85+ degree house but they were able to schedule an install the next morning. Can't say enough good things about this group.
Response from M & M Mechanical Inc
"Thank you so much for the fantastic review !!! We are happy everything worked out so well for you. Best of luck to you in the future."
Azita J.
Jun 2017
Technician was knowledgeable and did a great job explaining the problem and related cost.
Response from M & M Mechanical Inc
"Thank you very much for the great review. We are glad you were pleased with our service."
Lauren O.
May 2017
They provided an accurate quote, talked me through all the options and really listened to my needs and made sure I understood what was going to be done. On installation day, the team was prompt and professional. They laid down tarps and drop cloths to keep my house clean, and all debris were removed. Highly recommended!
Response from M & M Mechanical Inc
"Thank you for taking the time to give us a Great Review. We are pleased that you are Happy with our Performance. Enjoy your new HVAC System and Water Heater."
Margaret E.
Apr 2017
They are so nice and responsive - scheduling to come same day!
Response from M & M Mechanical Inc
"Thank you for the kind words in your Review and for the opportunity to serve you."
Licensing
State Contractor License Requirements
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FAQ
M & M Mechanical Inc is currently rated 4.8 overall out of 5.
M & M Mechanical Inc accepts the following forms of payment: CreditCard
Yes, M & M Mechanical Inc offers free project estimates.
No, M & M Mechanical Inc does not offer eco-friendly accreditations.
No, M & M Mechanical Inc does not offer a senior discount.
Yes, M & M Mechanical Inc offers emergency services.
No, M & M Mechanical Inc does not offer warranties.