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"I do not often write reviews, but I feel exemplary service should be recognized. Roland of Star Home Improvements did a great job advising me on sliding glass door replacement. When the door replacement quoted was not available he ordered a more expensive door at no cost- showing integrity in his business practices. Not many companies would stand behind their estimate in the same situation. Install went smoothly and team arrived on time and cleaned up afterwards. I highly recommend Star Home Improvements."

"Howard Glancy visited our home and confirmed what we suspectedâ ¦that our home is in need of foundation repairs based on the cracks as evidenced inside and outside our residence. He was very thorough and took lots of time to explain the source of the issues and answer all of our questions. He proposed remedies and was very professional in his approach. He also was very personable and demonstrated great customer service skills."

"Glass Impressions did a wonderful job of cleaning all 19 windows in our home, inside & out, including the inside sills, screens and also 2 glass storm doors. Mr. Waters and his team are very good at what they do. They were very reasonable. I plan to use them again, as needed."

"They did an excellent job."

"Windows were replaced beautifully, kitchen counters are gorgeous with our new kitchen remodel, wouldn’t use anyone else, very professional and excellent service also got me in, in a timely manner."

"They are so good! You should hire them!"

Universal Windows Direct was originally founded in Cleveland, Ohio in 2002 by William Barr and Michael Strmac. It was their mission to create a home improvement company that offers high quality home improvement goods at the best possible value. What began as two guys in a 350 square foot office quickly grew to become one of the nation's leading remodeling companies. Today, Universal Windows Direct represents thousands of customers and has a rapidly growing network of locations nationwide, all of which are actively involved in the communities they serve. Universal Windows Direct opened Universal Windows Direct of St. Louis to serve St. Louis customers in 2017.

We are a locally owned and operated company that values honesty and integrity and treats your home as if it were our own. We are experts in all aspects of window projects and specialize in multiple window instillation for residential homes. We pride ourselves on the quality of our work as well as our commitment to outstanding results. We look forward to building lasting relationships and guarantee your satisfaction!

"July 22, 2014 update.
 One garage door window was broken during the accident. This company's response stated that they would contact me upon my return from out of town. They did not. I called them and left a message but got no response.  I waited a while before calling again, assuming that they were simply busy. While I waited, I removed the remaining broken glass in the frame. In doing so, I had to remove brackets holding the glass, from the inside. I sent them an email several weeks ago, asking if they could sell me the clips, or if they needed to replace the glass themselves. No response!  I called them a week or so later, and spoke with the lady who answered. She recognized my name, she said, and would have someone bet back with me regarding the glass. No response! I called a second time, with the same information and was again told they would contact me. No response! A few days ago, I called a THIRD time, speaking with, I think, one of the owners. She assured me they would try to find the needed clips, and contact me. No Response!

At this point, I will either figure a way to replace the glass myself or call someone else. I also lowered my Angie;s List ratings accordingly. ]

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I called on a Friday, as the damage occurred on Thursday night. The lady who answered the phone said "all our crews are out for the day - we can be there Monday". I was a bit surprised, as their site states "24/7 service". We were leaving on vacation on Tuesday, so I was a bit nervous about getting it fixed before we left. With few choices, I agreed on Monday.
The service tech arrived at the scheduled time. He gave me the impression that he was new in the garage door business. He asked me what happened and what the current shape the door was in. I was very pleasantly surprised that he immediately started repairing the door using a set of horizontal braces. I assumed he would try to sell me a new door. It took him no longer than half an hour or so, and the door worked - good as new. And the price was very fair.
I was a bit surprised that they would send a new worker out without an experienced person. One of the glass door windows had broken, and he did not know how to replace it. He called later and asked to come back to measure the glass - something he should have done while still here. We were too busy packing, preparing pets, etc., so I had to tell him it couldn't be done that day. I was also surprised that he didn't offer to adjust the Down Force on the door, to keep the problem from happening again. When I asked him why the door failed to reverse, he muttered something about sometimes a chip in an opener will fail. Again, it seemed that fixing the root cause of the problem would go along with the repair. I've made this adjustment several times over the years, and know that it only takes a few minutes. In fact, I mentioned that it appears I will have to adjust the down force - assuming he would take the hint that he should do it. His response was "yes, it appears that it needs it". Maybe he didn't know how.
Bottom line - The immediate problem was fixed, at a fair price. I would use this company again - although would insist on an experienced person."

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Scheduled an appointment with Albert Hoffman, Senior Product Specialist, to come out and give me an estimate to replace 15 windows and a sliding glass door.  He's great...was punctual and very professional!!  The estimate he gave was by far the best I had received plus it included adjusting my storm door and wrapping my garage door.  I decided to move forward with Supreme and do the project in stages.  I started with the first floor and replaced the eight windows with energy-efficient triple pane Simonton 5500 windows.  Albert said I would receive a call within a week for someone to come and take measurements and that he would also follow-up with me after the install was completed.  Within that time frame I received a call from John and scheduled him to come and take the measurements.  He indicated it would take approximately 3-5 weeks for the windows.  In a little over three weeks I received a call that the windows were ready to be installed.  Due to the frigid cold weather, I scheduled the install for Friday, January 9th.  The crew: John, Bobby, Carlos, and Justin arrived around 8:15 am.  They set up and started removing the windows one at a time.  Carlos and Justin worked outside and John and Bobby worked inside.  They were very professional and cleaned up as they went along replacing each window.  They also wrapped my garage door and Justin adjusted my storm door.  The whole process went extremely well.  I couldn't have asked for a better crew...they were awesome!!  Albert did follow-up with me a few days later to see how everything went.  I am a very happy customer and can already feel the difference with my new windows!!  Highly recommend Albert and Supreme Window & Door!!     

P.S. The remaining seven windows on the second floor and the sliding glass door will be replaced at a later date. 

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