"[Member Name Removed], we would like to start by saying our condolences for your baby chick passing away. As a pet-friendly office, we can only imagine how heartbroken you and your wife were to have that experience. When our craftsman arrived, it appears that it was in the midst of this event, which had to be challenging to process so many feelings all at once. Our craftsman arrived on time for the appointment and heard shouting, but was unaware of the context. Naturally, it put him a little on guard as he didn’t understand the circumstances. After asking our craftsman to wait on the porch, your wife led him in to start the estimate appointment of the bathroom window. When you yelled at him to get out of the bathroom, his discomfort increased, and he went to his van and left. While we understand that this was not the correct response, we understand his reasoning. Our craftsman contacted us as he left the property, and we were on the line when you called, so we missed your call. Once we heard your message, we immediately contacted you. It was during this conversation with our owner that we were finally made aware of the emergency you were experiencing. Had our craftsman known about this situation, we would have rescheduled our appointment and expressed our condolences. In regards to the mask, we spoke to our craftsman directly. He had his mask pulled down while on the porch, but did pull it up when entering the house. Our company has been committed to social distancing and keeping our customers and staff safe ever since the pandemic began. We’re deeply sorry if you felt you were hung up on. We expressed our condolences for your loss and explained why our craftsman felt uncomfortable and left. At some point during the phone call, our owner felt the call was circular so they ended it. We feel terrible that you were dealing with that at the time of the appointment, and we're sorry to leave your estimate incomplete. However, we wish you nothing but the best and our sincerest condolences. Bryan, Owner of Handyman Connection"

"Thank you for your feedback and we apologize we have not been able to respond back with the 2nd estimate you requested after receiving the 1st estimate we provided. The 1st estimate was a full estimate for building the deck using pressure treated materials. We truly apologize for the delayed response on providing you a 2nd estimate. During 2020 we have been faced with scheduling limitations and unforeseen challenges due to the COVID pandemic. Our Service Advisor Bryan who met with you to provide the initial estimate is taking on multiple roles this year, not only meeting with clients to provide estimates but he is also working as a craftsman on our sold jobs. He has to balance working on estimates, revisions, answering questions, placing materials orders, physically working on the jobsite, etc. Since receiving your email, we have been in contact with you to advise that Bryan has not had lot of time in the office due to working on an jobsite & that we would be back in touch. We understand that as a potential customer, you may feel like we are "pushing you off" but that is very much not the case, we are just trying to do the best we can with limited resources. We appreciate your understanding and working with us through these challenges."

"Thank you for your feedback and we apologize for any miscommunication or misunderstanding. A great customer service experience is very important to us, therefore we strive to be up front and transparent as possible when communicating with our customers. It saddens us that this misunderstanding occurred. As we explained on our initial phone call with you, there would be no charge for providing you with an estimate on your deck project. After scheduling an appointment with you, an automated confirmation is sent out to which you replied. Upon receiving your email response of "What is a diagnostic fee and could it apply to me?" Our office called you, left a message and sent an email to answer your question. We advised there would NOT be a diagnostic fee for your project (replace decking) as the project does not require any diagnostic work. We asked in both the phone message and email that you please call us back so we could be sure you received our correspondence and understood that there was no diagnostic fee/charge that would apply to your deck project estimate. The confirmation email you received is a automated email that goes out for every appointment we schedule. As we provide many types of services, the confirmation email includes general verbiage that reads "Provide a Complimentary* Estimate - *May Exclude Diagnostic Fees, varies by location." .We did just want to speak to this and explain that a diagnostic fee would NOT apply to every estimate. A diagnostic fee would only be necessary for plumbing or electrical requests where there is an unknown issue that needs to be looked into to determine what the problem is (i.e. a leak or outlets not working). If a diagnostic fee is applicable to a project, our office would advise of this during the initial call prior to scheduling the appointment. Again, we offer our apologies. Please contact our office at 540-450-0671 if you have any other questions."

"Thank you for your feedback. Our records show we had an appointment scheduled with you for 10/22/18 at 4pm to provide an estimate. We placed a confirmation call and email to you on 10/19/18 at 2:17p as a reminder of the scheduled appointment for 10/22/18 4:00pm. Our records also show that you returned a call to our office on 10/19/18 3:08p to cancel this appointment because you had a conflict on your schedule. We cancelled the appointment with you per your request and offered to reschedule for our next available opening of 11/19/18. You didn't accept the date offered to you as you said it was too far out and you hoped to have the deck built by then. Therefore, no appointment was ever rescheduled with you. We apologize if there was any confusion. If you are still interested in meeting for an estimate, we would be happy to discuss scheduling a new appointment date & time with you. Please contact our office at 540-450-0671. Thank you!"

"Thank you for your business and your feedback! We enjoyed working with you and we are so happy to hear you are pleased with the bath remodeling project we completed at your home! We pride ourselves on delivering quality workmanship and excellent customer service! Thank you again for your business - We really appreciate it. We look forward to connecting with you on future home projects!"

"We really appreciate the kind review you posted for our craftsman, [Member Name Removed]. Glad to hear that you now have peace of mind with your gutters and all of the debris has been cleared. Thanks for continuing to use our services for all of your home improvement projects, it has always been a pleasure to work with you. We look forward to connecting with you on your next home project!"

"We appreciate your repeat business with Handyman Connection and we enjoy working with you! Thank you for sharing this wonderful feedback and we are so happy to hear your bathroom looks amazing! We look forward to connecting with you on future home projects!"

"Thank you for your great feedback! We are happy to hear you were pleased with our craftsman Dave and your experience with Handyman Connection! We appreciate your business and look forward to connecting with you on future home projects!"

"Thank you for your feedback and we are truly sorry we missed following up with you to provide the revision you requested. Due to scheduling limitations during the last few months of 2017, it was very challenging for us to keep up with everything. Our Service Advisor Bryan who met with you to provide the initial estimate had to take on the role of a craftsman and working on jobsites in addition to preparing & sending estimates. We had several sold jobs that needed to be finished by certain deadlines and in order to meet those obligations, Bryan had to focus on doing the work for those jobs. As a result, he fell behind in estimates and unfortunately we dropped the ball on getting an revised estimate back to you. Customer Service and excellent communication are very important to us and we are disappointed that you did not experience the level of service that our clients are accustomed to receiving. Again we offer our apologies and we hope you will consider Handyman Connection for future projects!"

"Thank you for your wonderful feedback and we are so happy to hear you had a great experience with Handyman Connection! Our craftsman Terry is truly one of the best and we will be sure to pass your kind words along to him! We pride ourselves on delivering trusted home improvements, quality workmanship and excellent customer service. We appreciate your business and we look forward to connecting with you on future projects!"

"We love how these benches turned out for your project and we are so happy to hear you are pleased with your experience with Handyman Connection and our craftsman Josh's carpentry work! Thank you so much for your business and for your wonderful feedback. We appreciate you trusting Handyman Connection for this home improvement project and we look forwarding to connecting with you on more projects in the future!"

"Thank you for your feedback and we offer our sincere apologies that we were not able to provide an estimate for your project. Due to scheduling limitations during the last few months of 2017, it was very challenging for us to keep up with everything. Our Service Advisor Bryan had to take on the role of a craftsman and working on jobsites in addition to preparing & sending estimates. We had several sold jobs that needed to be finished by certain deadlines and in order to meet those obligations, Bryan had to focus on doing the work for those jobs. As a result, he fell behind in estimates and unfortunately we dropped the ball on getting an estimate back to you. Customer Service and excellent communication are very important to us and we are disappointed that you did not experience the level of service that our clients are accustomed to receiving. Again we offer our apologies and we hope you will consider Handyman Connection for future projects!"

"Thank you for your business and your wonderful feedback! We are so happy to hear you had a great experience with Handyman Connection! We appreciate your kind words on the service our craftsman Dave and Bryan provided! We pride ourselves on providing trusted home improvements, therefore all our craftsmen are carefully screened and must pass a criminal background check. For additional piece of mind we send out a confirmation email prior to the craftsman's arrival so you identify the craftsmen when they arrive for your appointment. We are glad you like this part of the experience in working with Handyman Connection!"

"Thank for you for making Handyman Connection your one call for trusted home improvements! We appreciate your business and your feedback! We are happy to hear that you are pleased with the workmanship and customer service provided by our craftsman! We look forward to connecting with you on future home repairs!"

"We are so glad we could exceed your expectations! Thank you for posting this wonderful review for our electrical team Jeff and Danny! Thank for you for making Handyman Connection your one call for trusted home improvements! We appreciate your business and we look forward to connecting with you on future home repairs!"