Handyman Connection of Winchester

No estimate or work was done so I can't comment on any of that. The salesman apparently so hated to wear a mask that he felt the need to be rude and unprofessional. When an emergency occurred during his visit, he got angry and ran – embarrassing himself and his company. To add insult to injury the company leadership felt the need to insult and try to provoke me. Yes, at the same time the salesman arrived we had a pet emergency. Clearly a minor one to some. The death of a baby chick. Sounds like a joke but it isn't. I have limited mobility so I shouted to my wife for help believing my wife's remaining chicks were also in immediate jeopardy. She was in her flower garden so I opened the window and shouted for her by name. She could not hear me. After watching the remaining chicks suffer in pain I again called for her. Panicking now, I shouted a third time as loud as I could for her, again by name. Not knowing the salesman had even arrived. I didn't know why she was delayed. Hearing me, our oldest son left his mom with the salesman and came to my aid. Upon his arrival and after seeing and evaluating the situation, he went for help. I left the room with him. At that point I saw the salesman, for the first time, in our bathroom at the sink with the door wide open. I asked (using please and sir) he allow me into the bathroom. Like a shot he left the bathroom, angrily stomped down the stairs, out the door and sped away. When I saw my wife she was almost in tears. She was very upset and it took her a number of minutes just to calm down. According to her, and my son, the salesman came up to her in the garden not wearing a mask. We had requested he wear one and was assured by the scheduler that he would. When she asked if he would put on a mask he leaned forward into her face and shouted "what!?!" I can't explain how freighted she told me she was. My son told me he was shocked and believed the salesman came so close to her face and over-accentuated his response to demonstrate how much he resented being asked to wear a mask. My son said it was as if the salesman was faking a cough or sneeze into a customer's face as others have done before being thrown out of stores, etc. According to my son, at this point he heard my shouts for help and left his mom with the salesman and ran to help me. According to my wife, the salesman then held a mask to his face and sarcastically said, all right!?, can we do this!? He apparently followed her as she quickly walked away from him and toward the house. When he entered the house right on her heels, he again very sarcastically said, can we just do this now!? As she described it to me, she with up the stairs with him closely behind. When she went to show him the needed work upstairs, he just left her and went to the bathroom - where I saw him for the first time. Any animal dying in my hands touches my heart - that's just me. As a 60+ yr old 100% permanently disabled veteran you can accuse me of being overly sensitive. My wife is a long retired 30+ year RN, nearly my age and is now my full-time care giver. I am house bound without her. Clearly she and I are not a threat to anyone. Immediately, not knowing what happened I called Handyman Connection twice, hoping to reach someone to find out what had happened. I left two message asking for a return call immediately from someone in authority; that I didn't know if I needed to call an ambulance or the police since my wife was unable to tell me what happened. I wanted an explanation and I wanted it immediately. I got a call back alright…. Apparently from one of the owners. He said he had spoken to the salesman already and knew exactly what happened. He sarcastically 'apologized' and that his salesman understood, that my wife and I must just be ‘having a bad day.’ I was livid. When I accused his salesman of being "mean" to my wife the owner's anger exceeded mine by 100%. He made it clear to me his worker had been an employee for many years and had "hundreds" of positive reviews - that it was just me and my wife. When I repeatedly tried to express the results of the salesman's visit -- the owner verbally fought me, clearly not even pretending to consider any other view but his own. I am not a fighter. I have gone to great lengths to avoid conflict, even to the point of accepting, even fainting support when someone misses or needs to change an appointment, etc. This is a weakness that I have been working on for years. I will do anything to avoid making others feel sad, bad or embarrassed. However, the salesman, and now the company owner had insulted my wife. The owner refused to give me an email address so I could more clearly explain what had happened when I calmed down. He said he didn't want to hear any more of it, or from me again. He added that I was obviously a serial complainer and I didn't matter anyway. He ended by hanging up on me.

Professional all the way; I was updated regularly and had no surprises. On top of that everyone was so darn pleasant! Definitely will use them again.

“Handyman Connection was a God-send. I needed an AC for my handicapped brother installed. They were so kind and so efficient. It was a breath of fresh air to talk to real people over the phone. Tiffany and Tracy were very customer-friendly and understanding. Marc was an excellent handyman and great with my brother. I highly recommend this company and their services!„

Handyman connections added stairs to one of my decks on a new construction home. The stairs look absolutely amazing. They also had the county inspect their work to ensure the work meets code. And the project was completed within the estimated budget. Kudos to the entire team to include Bruce, the craftsman that did most of the work on site.

So far, it hasn't gone anywhere. Mr. Peters came to measure and get my preferences. On 10/23/20 I was sent only a partial bid on the job. I reminded Mr. Peters of the options I would like to have. After two weeks, I emailed and asked if they were still interested. About a week later I got an email from his office stating Mr. Peters was on a job and would be in touch. I haven't heard from him since.

I never heard back from them after the second meeting.

Handyman Connection sent Todd Larsen, a plumber, when I made a request for one. Instead I got a skilled professional who understood how to do the job, a perfectionist that was able to solve developing issues on the run when the job threaten to stop the project. Time and again Todd solved work progress issues without excuses. The job was completed faster than expected at a reasonable price. Way to go Handyman Connection. N.Diaz - 2/4/2020

Very well. I picked out most items I wanted and paid for them, scheduled them for pickup by Handyman. Handyman would pickup some supplies as determined in the contract. Debbie was helpful with suggestions or advise when asked. Also, always professional, timely and cleaned up afterwards. I believe all labor charges were very reasonable.

Excellent job!! On time, friendly, and did amazing work!!! Thank you so so much!!!!!! :)

The owners of the Winchester location, Bryan and Tiffany, selflessly worked with me to address a few concerns from a previous project (deck). Bryan took the time to understand my concerns and quickly offered ways to correct the problems (nothing structural). Additionally, Bryan went far above and beyond as compared to what I expected in order to ensure I was happy with the overall project. I highly recommend Handyman Connection of Winchester to anyone looking to have a small or large project done at their home.

After I submitted my project to Handyman Connection of Winchester via Angie's List a rep called me to set up an appointment. I mentioned that Angie's List states that they do not do free estimates and if that is so then it is unacceptable. The rep told me that estimates are free. After I scheduled an appointment I received an email. The email includes language at the bottom of the email in small font "*may exclude diagnostic fees, varies by location." I then emailed Handyman Connection and asked, "what is a diagnostic fee and could it apply to me?" A few minutes later I received a call from the rep I spoke with on a different line which I let go to voicemail. The rep stated that "there is a diagnostic fee for this" and she'd like me to call back to discuss. To me, this is a huge red flag and not the way I like to conduct business. If I have to deal with type of nonsense from the get go then what could that portend during a project? That said, I immediately notified them that they lost my business.

Made an appt. he rescheduled and then didn't show up..

The work was great, everything went well. Excellent experience, they were on time right on schedule. Responsiveness was good, they work very professionally.

Through Handyman Connection we were able to obtain the services and skills of Terry who was able to fix everything and now the bathroom looks amazing!

Project completed and ceiling looks great!

Dave, the man who did the work, was very knowledgeable regarding what needed to be done to correct the shower water leak problem. He removed some of the shower wall tiles and found water had damaged a small section of the water resistant drywall to which those ceramic tiles were attached. He replaced that damaged section with cement board and then attached new ceramic tiles. I had decided to also replace the shower door and Dave did that work. Dave also replaced a separate section of regular drywall adjacent to the shower door that was damaged. Dave also quickly replaced a damaged GFCI outlet. Dave has a pleasant personality. He always kept me well informed about what he was doing. He did a good job cleaning the work site after he finished.

The contractor was responsive initially but we decided to change the amount of work we initially wanted done and asked for a new estimate which we never received. We followed up and were told they would be in touch and that was the last we heard.

I liked their professionalism with keeping me updated and calling with reminders. I like that everyone is certified and licensed and experienced. Terry was great and personable. He cleaned up any mess and showed me how the storm doors worked. All in all, a great experience!

The carpenter (Josh) did a fantastic job on the benches (and deck repair). He worked with us to refine the design to something that was not only feasible to construct but also fully met our expectations. The results look wonderful! While the price was a little high, the results justified it in our mind.

I never received an estimate even after calling/emailing multiple times for one.

Dave and Bryan were exceptional. They were very polite and quite meticulous on their details. They made recommendations to better the safety of the deck and made those changes accordingly. Couldn't ask for better people on the job. Another thing I liked about Handyman Connection is that for safety reasons they sent a picture of the workers ahead of time so you knew exactly who was coming for the job. I think this is an OUTSTANDING action. thanks for a great experience.

With all the rain storms that have passed through in the last week we couldn't be more pleased with Bruce's work on our gutters. Gutters are flowing freely now, the additional downspout has stopped water from spilling over the gutter during downpours, and we have the peace of mind that no more debris is collecting in our gutters causing future blockages. Like our previous experiences, this has been a job well done by the Handyman Connection craftsman. Thank you for providing great and dependable service.