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"We had a wonderful experience with Charles Graves Painting. They power washed the outside of our house, painted all of the exterior trim, and and the main first level of our house. Everything was done quickly and professionally. They were also very accommodating of change orders along the way."

"Excellent customer service. Excellent finished product. West Shore Home came to install a shower in one bathroom and bathtub/shower in another bathroom. Their customer service is top tier! They took extra caution to ensure they didn’t damage or disrupt my home or other furniture as they carried their equipment in and out of the house. They encouraged me to see the progress as they worked. (Nothing to hide is always a good thing.) When I expressed surprise and disappointment with one aspect of the design, they immediately began solutioning the issue."

"We are very satisfied with the work Premium Drainage & Erosion Solutions LLC have done to our property and house. Over the past four years they have done three major projects for use. The first was replacing our rotting retaining wall and putting in a french drain system for the north side of the house which solved the water problem we had that had rotted the old retaining wall. They also replaced our old privacy fence with a new one. The last project that Adrian has done for us this summer was to fix our roof. Half the wood on the roof had to be replaced and when that was done new shingles were put on the whole house. It has been a pleasure working with Adrian and his crew. We have already been talking with Adrian about an upcoming project for next summer."

"LFC did everything we wanted and more. They did everything right and efficiently. Their customer services is the best we ever received. Jan's design ideas were better than we expected. Ceramic tile, closets, countertops and backsplash, drywall, electrical, flooring installation, interior painting, granite installation"

"John did a great job. He explained everything he was doing. He kept the area where he was working clean and replaced the furniture. I was very pleased with the final product and would call your company in the future."

"Ivan and his workers did an outstanding job installing drywall and painting my garage ceiling that collapsed a few eeks ago due to wear and tear. It has been a pleasure working with M&D Home Repair and Remodeling and I highly recommend them for others who need a great an honest, professional, and experienced contractor. I have other projects that I plan to ask Ivan to help me with. I appreciate working with Ivan and his workers and I am very happy with the final results."

"All went well."

"The contractor sent to my house was NOT a licensed electrician. I was told a free quote was 39.99, that turned to 59.99 when I got the estimate and it was waaaaaay over priced and then wanted me to pay a fee to get a warranty for their work! I would have expected a warranty on his work should have been given to me! I needed the job done right away, he was pleasant and courteous but never again with this company."

"I will preface this review by saying that I work as a general contractor (with regular interaction with mechanical contractors), work in the service and sales industry (as a personal trainer), and am a business owner (yes, three separate jobs in three separate industries). I say the above because I have the credibility to be able to write a review like this. On 10/3/23 I discovered that my AC (an Amana 3 ton, 36,000 BTU, R410a split system) was not blowing cool enough air to meet thermostat settings. As the original installation of the system was performed by Snell Heating & Air Conditioning [on 1/6/12], I decided to use them for the service call.  The technician (Franco) arrived on 10/4/23 within his scheduled time slot. Franco was transparent and clearly explained the process. Within minutes he was able to identify the source of the problem (the evaporator coil within the indoor air handling unit had frozen indicating a refrigerant leak). He presented me with three options: 1) refill the refrigerant at $715 per four gallons; 2) do a leak check to identify the source of the leak and replace the component from which the leak is originating (i.e. the coils at the outdoor condensing unit, the evaporator coil at the indoor air handling unit, or the line sets) for ~$7,000 and possibly higher; or 3) replace the entire system at anywhere from $18,000-$35,000. This is when I realized the 'sales pitch' was going to start. You see review readers, companies like Snell and others (that have been gobbled up by private equity firms and/or larger companies) no longer operate as a 'small local family business' where integrity, honesty, and doing what is best for the customer is the priority. Snell (which was acquired by Horizon in 2020) now operates as a giant selling machine. These types of businesses have large overhead, extensive marketing costs, training costs, fleet costs, insurance costs, uniform costs, IT costs, and much more that all need to be accounted for in their pricing. They simply cannot operate as such a large business if these expenses are not passed down to the consumer...and frankly, most consumers will happily pay it (as is evidenced by the hundreds of positive reviews). However, an educated consumer can be dangerous for these types of companies. Let me expand on what I mean here. For example, R-410a refrigerant costs <$400 for 25 lbs or <$15/lb (Snell is charging close to $200 per pound). An Amana evaporator coil costs ~$600 (Snell is charging close to $7,000). I won't even begin to tell you how much of a markup they are putting on a brand new HVAC system (it is astronomical). It is understood that their prices include installation, travel, warranty, and all of the aforementioned overhead costs, however, within minutes of their departure I found several small residential HVAC contractors that quoted the same items for fractions of the cost of Snell. Let me be clear, Franco was professional, courteous, and patient. He was an ideal employee for this type of business (a commission-based business where sales are the priority). However, the bottom line is this, Snell is part of the new wave of larger residential HVAC contractors where maximizing profit is the most important thing...and, you know what, I get it. As the old saying goes, "don't hate the player, hate the game". This is where we are in America - products/appliances/gadgets/devices becoming obsolete and having shorter and shorter life spans and businesses caring less and less. I am not some disgruntled 'Harry Homeowner' It is simply inexplicable to me that a system that was installed by Snell only 11 years ago (and just out of the ten year warranty period) must already be replaced. My hats off to David Snell and their entire team - they run a well oiled machine but I simply will not pay the type of costs they are charging."

""Mark was AMAZING! I know so much about my new home. He paid attention to detail and answered every question I had with no problem. I would call him for help again with no hesitation.""