Beacon Home Services

This is a difficult review to write. Up until this week I would have given Beacon a "5" on all categories. But today I can't be so positive, I have requested them for four services at this time; 3 plumbing and 1 electrical. Here's a summary of each service: 1. Plumbing: Service a well water system. Our prior well water company had gone out of business. Beacon was responsive and dealt with an unfamiliar system pretty well. They replaced needed consumables and determined how to adjust the water to the right pH and hardness. Reasonably priced, but they did overestimate supplies (but they left excess with me so presumably the next time it will be cheaper). Good first experience, "B+" rating. 2. Plumbing: Repair broken shower control, replace Shower head, and track down intermittent leak from said shower. Super responsive. The tech did a lot of trouble shooting and determined that the overflow was mis-adjusted and that the gasket on the overflow was decayed and needed replacement. All work done at reasonable price and very thankful for the Tech's experience. "A" Rating, no further leaks! 3. Electrical: Run a new circuit for a portable hot tub to two locations. Disclaimer: I am an electrical engineer who has dealt with homeowner electrical improvements in the past. This tech worked with me on the design of the new circuit, cautioned me on the things I needed to do outside of Beacon's service (aka dig a trench for the underground line) and came out to support the county inspection. When the inspector required changes, the Tech worked with me to implement them with minimal cost increase. A++/ 100 % rating. 4. Replace a failed instahot faucet. The tech could not seem to find a replacement part at a reasonable price. He gave me a quote for $933. I contacted Instahot, and they directed me to a $350 replacement part on Amazon and provided a video for homeowner replacement. When I declined the service the Tech called and said that it was not just the cost of the hardware but his time. I pointed out that I wasn't willing to pay $587 labor for a straightforward 30 minute in and out replacement that I could do myself. So an "F" on this service, which I declined.

It went very well. No problem detected with hall switches-all working. Outlet was replaced. Service technician was friendly, efficient, and professional. Rates were more economical than others listed on Angi's.

Very well-however, there was some sticker shock involved in the price; I guess that's the difference between having a bonded electrician versus a handyman working on the ceiling fan-the cost of the bonded electrician was perhaps twice that of the "I got from handymen/women. The price of the simple installation a year ago before the fan stopped working was half what I paid today. I have to say it was worth the price! But pricey it was-if you are on a very tight budget, this might not be the way to go. But if you want real quality it is the way to go!

We used Beacon to fix some bad wiring in several recessed lights. Carl was awesome!!! Came out the same day, gave me a quote on the spot and was able to complete the work. The payment ended up costing more than the quote but Carl explained that ahead of time (I had missed adding a couple fixtures to the original quote). Carl explained everything he was doing, spent all the time needed to make the project safe and correct. Also very friendly and professional. Will use again. Thanks Carl!

Had a section of my polybutylene water line change from the water heater to the main manifold. Jason, the plumber was experienced and very professional. Worked me through what he was going to do before starting the work. Replaced the pipe and made sure the issue was fixed before leaving. Took the time to give me an estimate for replacing the entire polybutylene plumbing in the house as this system is no longer recommended due to high failure rate.

Beacon’s Andre did a super job. Recommended repairing fan motor vs replacing entire unit. Saved me time and money. Their office staff kept me apprised of the delivery date for the parts, and schedule for installation. Installation occurred the day after part was received. Andre showed up exactly on time and was very efficient at his work. I highly recommend him and them.

Jason did a great job. We have a complicated underfloor heating pre-installed. He worked very hard with us to strategize to relocate the shower, toilet and sink plumbing and add additional drain without impacting the existing heating system.

Did a great job!! All work done in a timely manner with excellent customer service. Will be recommending to family and friends

When we experienced flickering lights and partial blackouts in our home, Beacon Homes Services sent someone to our home in Rockville right away. Jacob quickly and expertly diagnosed the problem, which turned out to be our electric meter. He and his colleagues in the office contacted Pepco and explained it was an emergency, complete with photos, and we were able to get a Pepco emergency crew out to do a temporary repair within 2.5 hours. Jacob had to leave for another job, but he took the time to phone us to check on the status of Pepco's repair at the end of the day. He also made some wiring improvements to our electrical panel while we were waiting for Pepco, and the rates were quite reasonable. I would definitely hire Beacon Home Services again.

Beacon’s tech were able to diagnose and fix the problem quickly. They were very professional, thorough, and polite.

The company was very responsive with scheduling and texting appointment and estimated arrival times however the wheels fell off after that. The (2) technicians arrived promptly and were courteous. After showing them the assignment which was to install a ceiling fan into a bedroom with recessed lighting, they disappeared into their truck for a few minutes and returned with a quote of $1,184. This was to cover the labor of the installation and include a light switch. Knowing the price of the installation of the four other rooms I had this done previously, I sent them on their merry way and hired another contractor who cost less than $300 for the same job.

Technican was professional and knowledgable. 5 stars for him but not the company. They called me after I had done a search on Angi even though I hadn't decided to engage anyone yet. They had availablity 2 days out, so I figured I'd let them come do an estimate. They sent multiple texts to confirm the appointment. After I walked the provider through what I needded, he went back to the truck to do some estimation. The bundle pricing quotes were unacceptable for the work I needed, especially compared to hourly rates from other excellent providers. For example, they quoted a package charge for replacing 20 switches when we just needed 1 replaced and 1 rewired, and their ceiling fan replacement quote was twice the highest pre-discount price found elsewhere on Angi. They presented the quotes in an iPad app that's nearly identical to what car dealer finance managers use for extended warranties, clearcoat, etc. As soon as I saw that, I knew they what they were up to. I paid the $59 visit fee and will go back to the place I've given 5 stars to in the past.

Everyone I talked with from the receptionists, dispatch, and crew was friendly and professional. The communication was excellent. They even called me to let me know the crew was going to be late because he stopped for gas!! Wow! When Zach and Joey arrived they were very careful to mind our safety and cleanliness. They were knowledgeable and talked us through all of our options and the work they performed. I would definently work with them again. From my first experience with Beacon, i definitely recommend them.

The service was very good. The provider was on time and professional. I was pleased with the outcome.

Very profession. Craig, our electrician for the job was great. He kept me informed throughout the whole process and even helped me out with a few things I was doing. Quality of the work was superb and service was top notch.

I had Beacon come to my house to do an estimate on one issue involving a breaker I thought was bad and the electrician refused to work on my old panel due to safety issues. I appreciate this response and then asked how much to replace the panel, including permits, power shut down and Fairfax County inspection when work is done. for a 200 amp (why not 150, since that is what I have currently) with a very vague estimate was for 4900 dollars. I had no idea if this was a high price or not, so I sought several more estimates, using photos and the Beacon estimate forwarded to all other companies I wanted to get an estimate from for the job. The end result was of the four other companies I received detailed, itemized estimates for, the highest received was for just over 3000 dollars - almost 2000 dollars less than the Beacon estimate. Of all the estimates I received, the Beacon estimate was the least specific. Beacon (Tiffany) contacted me today regarding the estimate and I told her how high the Beacon estimate was, which she advised would be passed to a supervisor for review. I found this strange as they either do not conduct realistic estimates or are trying to screw me for too much money. This type of sky high estimate does not make me happy and I am doubtful about Beacon as an honest company. 4900 dollars for a panel replacement? I could find zero panel replacements in this area for that about, or even close. Sorry Beacon but you need to do better, write an estimate that is more itemized, and get your price down. I know these panel upgrades can lead to hidden costs for the customer, but 4900 dollars is rape.

The work went fine. I wasn't happy because they were unable to give me an estimate. I wasn't given an analysis or a range of what it could cost until they started on the work. The technicians explained everything well and I'm happy with the work.

All three jobs went very well. Technician was fully competent, had all supplies needed, and worked expeditiously. He explained all aspects of the work, responding to my questions promptly and politely. Clean up was complete. As the meter box had to be replaced, Beacon Electric arranged for Dominion Power to turn of and then back on the power feed from the street. The also arranged for the County Inspection to be carried out.

David R was super responsive and professional. His concern for health safety, mask on when approaching the house, and cleanliness, put shoe covers on before entering, were very much appreciated. Very tolerant of annoying barking dogs. Will keep his card handy for future needs.

They were honest. The workmanship was good. They were professional.

They did a really good job, they explained everything to me, professional and friendly, on time, they followed protocol and they were clean.

I cannot say enough good things about the service I received from Beacon Electrical Services. From the first phone call to the quick scheduling to the prompt and courteous service, to the excellence of the work completed by Will, Andre and Wes, I am just thrilled. They took the time to explain my options and help narrow down what could be done today within my budget. I also have a better idea of the cost of future projects. I will definitely call Beacon in the future. Also, the work areas were spotless when they left. All three wore masks the entire time they were in my house. Just impeccable service!