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"We spent 14K on two new AC units for our house in 2021. We had to get the technicians out almost every year and multiples a year because something is always wrong. Some technicians were not experienced enough to diagnose the problem and wasted hours at our house. They also made careless mistakes (not connecting the draining pipe back in the attack) in Aug 2025. We had to run very loud fans for 5 days just to dry the water leak from the attic to our ceiling. The same technician was sent out in Nov 2025 and made the same mistake again. Now our ceiling is leaking again. The customer service did not even acknowledge or apologize for what we are going through. I am now worried that repeated leak may have caused permanent damage to our house. I do not recommend this company."

"Thanks for 18 years of ensuring that I have the best quality water possible coming into my homes. I highly recommend Primary Solutions!"

"Arrived in the small window of time just as they promised. Was able to keep my schedule for the entire day. Great job at a decent price! Will be getting my business again. Very impressed!"

"Excellent! Melissa, the receptionist, answered the phone promptly and very pleasantly. I told her my problem about reprogramming my system to turn on sprinklers. She would send her BEST man for the job. And that he was, Mr. Pedro Favela. Very Polite and respectful. Not only did he correct programming on sprinkler system, he check each zone, and found my rot board on my new fence covered a zone. YIKES! No wonder my grass has been dying. No hidden fees, no service charge, and quote never changed when Pedro finished the work!! $80.00 ..This is not a typo..$80.00. I will never again use that high priced sprinkler service i've had for 15 years. From now on its CAPS Sprinkler System!!!!! Ronnie J."

"Everyone on the team was professional, friendly, and very easy to work with - they were punctual and we got daily updates on everything. The work itself was fantastic! This was our first remodel experience and we could not have asked for a better one!"

" They replaced the sinking concrete pave way for our pool and fixed the broken pipe. We are happy with final results. The project manager Jess and George were super helpful. Their price is also very reasonable."

"UPDATE - While there were issues with the repairs to the oven, the owner of the company called me personally to express his sincere regret for having any problems and assure me that excellent customer service is very important to the company. He ensured that the work was done to my satisfaction, refunded any money previously paid and offered a free inspection in the future should I need assistance. At the end of the day, things happen in life, and the true character of a person or company is how you deal with these challenges. I can honestly and sincerely state that Uptown Appliance Repairs stands by its service and I will gladly contact them in the future for any appliance needs. Summary of service on Sears Kenmore Oven/Microwave Combo: 1. 03-January - Initial service call to determine issue with oven/microwave combo wall unit 2. 09-January - Initial quote of $1,063.02 for Main Control Board 3. 10-January - Approved quote and paid deposit of $600.00 4. 22-January - Service to install Main Control Board. Technician advised that initial diagnosis was wrong. The Cooling Fan Assembly needs to be changed. 5. 31-January - Received revised quote - $1,080.34. The part is $608.00, though Sears Parts Direct provided a parts quote of $137.20. Nicole of Uptown stated that the 343% markup is to cover warranty, expedited shipping and that Uptown only buys OEM parts from the manufacturer. 6. 12-February - Service to install new Cooling Fan Assembly. Technician called to state that the part was broken and would have to reorder. 7. 22-February - Service to install new Cooling Fan Assembly. Technician called to cancel, stating that it takes two people to replace the parts. 8. 15-March - Service to install new Cooling Fan Assembly. Technician called to state that part is broken and would have to reorder. 9. 20-March – Call received from Uptown, stating that parts have been received and service needs to be set. I instructed Uptown to contact tenants. 10. 26-March - Appointment to install parts, after 5:30pm 11. 26-March - Company owner calls, stating that Uptown does not work after 5:30pm. Implies that delays are due to tenants not being responsive or available during working hours. He stated that, if the tenants cannot be available during working hours, he will refund the deposit of $600.00. I told him that I did not want the refund, I wanted the appliance repaired. 12. Appointment set for 29-March between 08:00 and 10:00 13. 29-March - Parts installed, unit working normally 14. 29-March - Invoice for services received IMMEDIATELY upon completion – AMAZING how quickly Uptown can submit an invoice, when their services took THREE MONTHS to complete!!!"

"Thanks to Hugo ! Good job"

"The team assigned, although only one worker and one supervisor, did an excellent job managing the installation of used, but like new, carpet in two bedrooms. They checked that we were happy with the install and cleaned up after themselves."