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"Showed up on time and took care of installation at the agreed upon price"

"We got Big Papa Joe's to come in to do some maintenance a repairs to our system. The service was excellent. We needed a few repairs and setup of a maintenance contract and everything was taken care of within the appointment. The technician not only completed the repairs, but provided clear explanation of the work and system."

"They were not cleaned out to the point where they’re full again very lousy job & lazy! Not worth money paid."

"Called Luis early in the day and he had someone at my house within hours. I thought I may be looking at thousands to replace tub and tile, but Lance who did the estimate as well as the repairs figured out an ingenious solution and performed a repair instead. Very, very pleased with overall experience."

"Incredible company. Extremely knowledgeable staff that are always friendly, respectful, and punctual. Their work is outstanding and prices are always very reasonable for the work performed. This is the only plumber I use."

"Mr. Rooter unethically dishonest the technician michael and his assistant had come to repair the main valve as well as a leakage due to a faulty toilet pump. the toilet pump valve needed to be replaced. michael asked me if they could come back after the part (under warranty) had arrived. we told them that our contractor could do the replacement. michael told me that the replacement part had been ordered. I was a bit surprised as of how quick the part was ordered (within a few minutes), but thought maybe he had inside connections to do that much quicker than I could. after waiting for almost 4 weeks, the part never came. I contacted customer service via email. sharon responded and told me that michael had ordered the part again. it would be delivered to their office, and they asked me again if they could come out for installation. I told them that wouldn’t be needed as our contractor would be doing that. I asked them to let me know when the part had arrived, so that our contractor could go to their office to pick it up. after waiting for 3 weeks, the part still never came. I contacted sharon again. she said that the order had been shipped to our house. what? they told me earlier that it had been ordered and would be shipped to their office. now it had been shipped to our house? notice how the story had changed? sharon’s last email to me was on may 15th. I had contacted her twice (on may 18th and may 22nd) asking for the part number so that I could contact the manufacturer. we had to figure out the part number (which was the main reason why we contacted Mr. Rooter’s customer service in the first place), and contacted the manufacturer. they said that they never got any request to send a replacement part to our home address. it was when I realized that michael had never ordered the part in the first place. it is because we had declined for them to come back again for the installation, thus no reason for them to order the part. we are beyond disgusted that we had to wait more than 2 months for a part that never came. and with their empty promises of having ordered the part. to us, that was unethically dishonest (because we had declined their offer to come over to do the part replacement). they could have given us the part number and asked us to make an order ourselves instead of waiting for nothing."

"I can't say enough good things about Al's Plumbing Company. They're a local, family-owned company with fair pricing, integrity, reliability and expertise. What started out as a wet sidewalk quickly escalated to a rising mound in my yard and my M.U.D. district having to shut the water to my house due to a leak in the main water pipe to my house. After an exhausting search of big and small plumbing companies and getting price quotes ranging from $1,500 - $7,000 to replace the entire main water pipe (which everyone seemed set to do) I settled with Al's Plumbing Company. I liked the way they explained what my potential problem could be, and they offered a reasonable price quote right off the bat. They were also skeptical that it was the entire main water pipe going bad and suspected that the problem was only at the connection where the water was pooling. Even though it was a weekend and there was a threat of a tropical storm hitting the area the very next day, they made me a priority job since we had no water service available to the house. They showed up early this morning, did some digging, and found my problem. Not only did they not have to replace the entire main water line as some other companies were telling me, they found that the installer of my sprinkler system (from 8 years ago) actually cut the adapter piece (to the main water line) a little short, causing the already precarious connection to eventually loosen and blow off, causing my current situation. They replaced the faulty adapter with a new one, tested the water line again and verified that there were no more leaks. These days, it's very hard to find a reliable company to do house work/repairs. Al's Plumbing Company provides honest, efficient work. They are very thorough with their explanations and will not oversell you like some other companies. Both Al and his guys were a pleasure to work with, and I'm glad to say that I have a reliable, local plumbing company I can now keep in my back pocket for any work I need done and would not hesitate to recommend them to others. Thanks Al and team!"

"Responsive, done right and at an unbeatable price point!"