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"Buying appliances from Ed Kellum and Sons is the one of the worst and most frustrating experiences I've ever had. Under their logo is Extraordinary Results, No Excuses. This line should be removed from the logo immediately as they do not stand behind the products they sell. I have had multiple issues with two high end ice makers and coffee machine and over 1 year later, neither one is working. Ed Kellum handed me off to service providers like C&W and Appliance repair of Texas for the manufacturing vendors who are also equally worthless. Their sales guy did all he could to fix things and I commend his efforts. When I called their owner he just blames the manufacturers and distributors and threw his hands up saying they can't do anything. What happened to No Excuses??? Why be in business selling a product you can't repair or support? Then whine to the customer when they call asking for a resolution. I would find a different business model instead of making excuses to your customers and acting a helpless victim who is making plenty of money in reseller and warranty fees. I'll never buy anything from these guys again and will be spending time dealing with the manufacturers directly. After spending several hours on the phone with both SubZero and Miele I have their techs coming out to fix the appliances. Definitely not Extraordinary Service."

"The customer service here is the absolute worst. I spent so many thousands of dollars on all new everything in my kitchen - all Jenn Aire - each item has minor manufacturing defects that while dissappointing I can live with, but the real kicker is that the microwave only worked for about two weeks after install in October of 2020. Now its mid March 2021, Ferguson sent a repair guy from Guinco over three times- first time he did not have a part, weeks go by before part arrives and on the second visit he replaced part, but then a different part was the problem so weeks go by before ordered part arrives and the guy shows up, opens the part box only to find a very damaged unusable part. His resource says no replacement available in the foreseeable future! And the repair guy said their install guys did not install the base supports correctly and showed me why. I want a functioning microwave and Ferguson to supply me with what I paid for. I get hung up on or no return call or return email. I feel due for a replacement or comparable exchange or a refund- I'm flexible. I don't have time to escalate my contact to them to a daily basis or more just to get a reply. My contact with them has been courteous and professional but I cannot say if I ever speak with them again I would be able to restrain my frustration."