Get matched with top appliance salespeople in University Park, TX

"It is worst company. Technical came to my house and without analysis issue and proper listening he said you need to replace appliances. They wright wrong information in note so my warranty company didn?t pay money and I have to pay service fee without working. There is employee particulars working like this for certain communities people and try to waste money. Same appliances repair by (Removed Company name) appliance company without replacing any parts "

"Gave honest assessment and estimate of needing mother board, and answered what it would cost to replace. Gabe me lots of trust in this company that I could realize that it was only 20% more to replace and decided to do that to start fresh."

"He was great and professional fixed my ac in no time"

"Zack was incredible. He made my ceiling look night and day from what it was! My skylight leaked into my master bathroom. I had the skylight removed and tried to patch the hole myself. Ha didn't work. I contacted Zack to fix the ceiling. It looks like the skylight was never there. It's beautiful! Flushed with the rest of the room, flawlessly! I would use him on my next home and any future products. I would also recommend him to anybody in the community. He's polite, trustworthy, punctual and keeps you informed on the product. Also, incredible pricing!! Thank you, Zack!"

"UPDATE - While there were issues with the repairs to the oven, the owner of the company called me personally to express his sincere regret for having any problems and assure me that excellent customer service is very important to the company. He ensured that the work was done to my satisfaction, refunded any money previously paid and offered a free inspection in the future should I need assistance. At the end of the day, things happen in life, and the true character of a person or company is how you deal with these challenges. I can honestly and sincerely state that Uptown Appliance Repairs stands by its service and I will gladly contact them in the future for any appliance needs. Summary of service on Sears Kenmore Oven/Microwave Combo: 1. 03-January - Initial service call to determine issue with oven/microwave combo wall unit 2. 09-January - Initial quote of $1,063.02 for Main Control Board 3. 10-January - Approved quote and paid deposit of $600.00 4. 22-January - Service to install Main Control Board. Technician advised that initial diagnosis was wrong. The Cooling Fan Assembly needs to be changed. 5. 31-January - Received revised quote - $1,080.34. The part is $608.00, though Sears Parts Direct provided a parts quote of $137.20. Nicole of Uptown stated that the 343% markup is to cover warranty, expedited shipping and that Uptown only buys OEM parts from the manufacturer. 6. 12-February - Service to install new Cooling Fan Assembly. Technician called to state that the part was broken and would have to reorder. 7. 22-February - Service to install new Cooling Fan Assembly. Technician called to cancel, stating that it takes two people to replace the parts. 8. 15-March - Service to install new Cooling Fan Assembly. Technician called to state that part is broken and would have to reorder. 9. 20-March – Call received from Uptown, stating that parts have been received and service needs to be set. I instructed Uptown to contact tenants. 10. 26-March - Appointment to install parts, after 5:30pm 11. 26-March - Company owner calls, stating that Uptown does not work after 5:30pm. Implies that delays are due to tenants not being responsive or available during working hours. He stated that, if the tenants cannot be available during working hours, he will refund the deposit of $600.00. I told him that I did not want the refund, I wanted the appliance repaired. 12. Appointment set for 29-March between 08:00 and 10:00 13. 29-March - Parts installed, unit working normally 14. 29-March - Invoice for services received IMMEDIATELY upon completion – AMAZING how quickly Uptown can submit an invoice, when their services took THREE MONTHS to complete!!!"

"Nice guy qiick"

"Did a great job "

"Shannon, the owner treated us so horribly. This is by far the worst customer service we’ve EVER received, and after looking at previous reviews, it seems like other people have also been disrespected by Shannon. When placing the order with Co-Owner Tatyona, they were aware we were buying in behalf of a business with full authorization. We moved forward with the purchase due to their agreement of an invoice CC transaction and next day delivery. The next day delivery was essential to us as we’re interior designers with a deadline. They were more than happy to sell us the fridge as we would become regular customers. This was May 6. The next day(May 7), the day of the delivery I received a very offensive call 30 mins before the delivery time from Shannon stating they won’t be delivering the fridge due to the transaction still pending and not being able to schedule delivery again, if even, on Thursday May 12th… I understood that, but why schedule a delivery for next day knowing you have to wait for transactions to clear? Next day delivery on May 7th was promised. Transaction fully cleared on 05/09 and we were willing to provide Shannon with whatever he needed to verify the transaction as he continued to refuse giving us our fridge. Picture ID with business CC. Amex Transaction. Amex account holder information. Business documents. He continued to refuse our verification method and give us a hard time to acquire the fridge. At this time, the funds have already been pulled from our account and we told him we can pick it up, that’s not a problem. Shannon followed up with “You, or nobody is going to be coming into this store to take anything from me, nor will we be delivering anything to you until this transaction clears. You can cancel, go to Home Depot, I really don’t care”. This was clearly a lie coming from Shannon as Amex verified that the funds have been successfully received but yet the transaction hasn’t posted on his end - according to Shannon. His next comment was how we didn’t have the card physically with us, but they clearly knew that as he assisted his wife, Tatyona to provide us the invoice. Again, we attempted to provide him every ANYTHING needed to verify but he refused. Today, May 12th, we walked into Sparks to see Tatyona and she have absolutely no idea who we are - she knew as she was hostile towards us immediately. Once we refreshed her memory, she acted clueless. We offered to purchase the fridge right then and there with our ID and CC to verify. Now, she refused to do this and stated our refund/cancellation has been processed. We left the store and came back only a few seconds later to ask for a copy of the cancellation. Once I asked for the receipt of the refund, she only then voided the transaction because I asked. Very unfortunate experience - I wish I could post the recording of the conversations. This interaction is by far the worst myself, and my team have been treated by company. The disrespect was extremely unprofessional."