TEXAS APPLIANCE & BUILDERS' SUPPLY

It's a big refrigerator. They were able to beat everyone else's prices. The quality of customer service was good.

My salesperson Tracey was the only positive part of this experience.She was helpful and conscientious. On 04/29/15 I waited for the delivery but nobody showed up or called to reschedule. I called Tracey, who was very apologetic and gave me a credit on the dishwasher for my inconvenience. The delivery of the oven, vent hood and dishwasher was rescheduled for 05/05/15. The installer came on that date and installed the oven and dishwasher but discovered that tile work must be done prior to installation of the vent hood. I was waiting on shipment from the manufacturer of the dryer and microwave so a return visit would be required anyway. The dryer and microwave eventually arrived from the manufacturer so installation of those and the vent hood was scheduled for 05/22/15. A different installer came.He installed the microwave and scratched the control panel of the new oven in the process. He also installed the vent hood, which was installed so poorly that after he left it nearly fell onto the glass cooktop beneath.It was also bent, either from the poor installation or from the manufacturer. He also installed the dryer. I called Tracey to advise her that the vent hood was bent and poorly installed and a new one would need to be installed. On 05/26/15 the original installer came and installed the new vent hood properly.On approx. 06/01/15 the dryer began making a loud rattling noise.I called Tracey immediately  to advise her of the rattle.We both thought that it probably just needed to be leveled and was nothing major so I was not that concerned. On 06/05/15 two installers came to install the replacement oven, which came scratched( on the control panel) from the manufacturer.(not the fault of Texas Appliance)They looked at the dryer but did not do anything to it. Texas Appliance said they would replace the oven control panel this time. There were a number of delays with the control panel reorder. I eventually received a stainless one, when it should have been white.It was reordered.In the meantime the dryer continued to rattle and also developed a sound like tennis shoes were in there when it was empty. During this time another installer from Texas Appliance looked at it but no repair was done. Eventually the new oven control panel was installed but the dryer continued to rattle and thump.By this time it was August. On 08/15/15 I called Joy, the store manager, to tell her that I wanted the dryer replaced, as it was obviously a lemon. She said that she would check with her supervisor Steve and call me on Monday 08/17/15. When she did not call, I called the store but was told that she was off on Mondays.On 08/20/15 I still had not heard from Joy so I called Tracey, who scheduled a technician from the manufacturer to come on 08/24/15. All he did was put some insulation in the dryer.The rattle and thumping stopped for a few days then started up again.Disgusted, on 09/12/15 I called Texas Appliance to request a new dryer.On 09/15/15 Joy called and told me that because of the length of time involved that I would have to go through the manufacturer. I HAD NOTIFIED TEXAS APPLIANCE THE FIRST WEEK OF JUNE THAT THERE WAS A PROBLEM WITH THE DRYER. I have had two different technicians through the manufacturer work on the dryer a total of six times.So far additional insulation has been added twice and the drum(it was misshapen) and rollers have been replaced.I still don't know if it has been fixed. I disputed the charge with my credit card company and Joy's response was that the technician thought the dryer noise was due to my flooring and that I was satisfied with the outcome. NO technician ever told me that the noise was due to my flooring(obviously it wasn't as the drum was misshapen) and obviously I never said that I was satisfied with the outcome. I decided not to pursue the dispute, as I am worn out with the entire situation.I had been a customer of Texas Appliance for almost 30 years but will never buy from them again.

unknown

They delivered the purchase.  They are conveniently located.  They gave us a good deal.

They are conveniently located.  They also give us good deals, we also bought our refrigerator from them about two years ago.  They do deliver the purchase.

Best price and on time delivery.

They sell high-end stuff. They do a really good job. I would give them five stars. They’ll service what you got. They do high-end appliances. I don’t need all of that but it was good value and I’m not having any problem with it. They’re a good company. I bought something the first time and I got what I wanted the second time.

I would not recommend them. I've had nothing but problems with them. I didn't like the guy or his attitude. The service was okay but I've had problems with the appliances. The price was good because I got my contractor's discount. The salespeople were not very cooperative.

Excellent sales and follow-up from store.  Multiple problems with the washing machine and in dealing with GE.  Texas Appliance facilitated dialogs to finally get resolution with manufacturer.

Liz at Texas Applince worked with me to find the right appliances for me and at a good price. She also worked to schedule delivery on two different days working around the rennovation schedule and my personal busy schedule. The delivery and installation persons were excellent.

I went in looking for a washer and dryer and a refrigerator. I worked with Kristina who was really fabulous. We discussed several options, she wrote everything down for me and let me go home and do my research. No hard sell, she wasn't overly pushy. I went back the next day after I'd decided, and arranged for everything to be delivered and installed after closing. Closing ended up being delayed, but Kristina was great, keeping in touch with me so I could reschedule delivery as needed. I decided to stack the washer and dryer too late for my initial delivery, but she went ahead and arranged for the guys to come the next business day to stack the machines, and called me to make sure everything went well. Cannot say enough good things about everyone I've dealt with at Texas Appliance. I will definitely go there the next time I need something and will be referring my friends there as well.

Their salesmen are like used cars salesmen; they are smarmy. When we looked at this stove, the guy told us that $10300 was the final price. He said that is what the manufacturer makes them pay. Then I went and shopped around and that was not a true statement. I got the same stove for $8400 in another store. I would not use Texas Appliance in the future because their prices are too high and I think their salesmen are  not reputable.

They came out and installed it and I've got no problems with them or the appliance so far.

The buying part of the process was fine. It went pretty smoothly except everything we liked didn't come in black. 
The delivery and installation part left much to be desired.   
They were supposed to call 30 minutes prior to delivery so I could come meet them. The driver called at 11:50 but when I arrived to the house at 12:25 there was no one there. So, I did some busy work until 12:45-still no truck. 
I called the dispatcher who after calling the driver and calling me back, informed me that since no one was there, the driver just decided to take a lunch. No phone call, no anything. She asked me if I wanted to wait for him and I said "Yea...but I'm not happy about it" Her response was "That's fine." Click. I called back and spoke with Joi, and it's my understanding that that issue was handled the same day. 
The driver finally arrived, didn't care that he was almost an hour late. He brought the refrigerator in, scratched the walls in the process. Then the refrigerator didn't fit because there was some trim around the base of the refrigerator space.
I asked him if he could hook up the washer and dryer in 30 minutes because that's all the time I had left for him. He said no so I told him to take it all back. 
I will say that I thought it would not have taken as long as it did, but by the time I had to wait an hour for the driver to even show up I had to go back to work by then.
I stopped by the store that afternoon and spoke to Joi about all the issues. We rescheduled the delivery for the 9th. 
On the 9th, the truck got there with 2 installers. They were very nice and very perfessional. We still had refrigerator issues stemming from the quality of work on cabnietry so they installed the washer and dryer while we decided what we were going to do about the fridge. 
During the dryer installation, the dryer was plugged in and sparked. This spark also caught the dryer vent on fire. They replaced the vent tube but told me that the outlet was not grounded and that we should have an electrician come out. They assured me that they had double and triple checked their wiring.
I placed a call to an electric company on the 10th and begged them to come the same day. They came and checked the outlet and couldn't find anything wrong with it. The electrician proceeded to check the wiring on the dryer and told me that the dryer was wired wrong. The installers had actually put the ground wire on the "hot" hook-up. The electrician correctly wired the dryer and now all is well.
I am happy with my products, but I would not use Texas Appliance again.

not applicable

The experience with them was very good.  We actually also used them a couple of months earlier for our washing machine and both experiences were really good.  The insulation was done very well.  They cleaned up after themselves.  They were efficient.  The biggest thing is, we bought a washing machine that was just awful and they were very gracious to take it back.  They also didn’t charge us a service charge.  They went out of their way for good customer service.  I can’t say enough good about that.  We now have a washer that is fabulous and we love it.  We were not sure how it would turn out, but it turned out fine.  Their price was good and fine.  We will absolutely use their services again in the future.

Their price was really good. I would recommend them.

See above

Very good people to work with! I hope we don't need another major appliance anytime soon, but I would not hesitate to use them when we do.

great job

On Saturday 1/15/11 my wife and I bought, what was quoted to us by the sales person, a 2011 GE Profile dishwasher. I installed it on 1/17/11 and as soon as we ran the DW in the rise mode, as the directions indicated, the pump started leaking (badly). I called the store and they said I had to call GE, when I called the GE service to schedule an appointment they said it was manufactured in May 2010 and was a 2010 model. I called Texas appliance back to ask for a refund. They would not take the dishwasher back until a service call was done. I said I did not want to keep the DW and wanted a full refund since their sales person sold us a 2011. At that time the Manager became VERY argumentative and VERY unfriendly,stating he didn't care what I wanted but they would not refund the purchase. My wife and I spent over an hour talking with the sales person the day we bought the DW and they repeatedly talked about 2011 models. Also discussed that day was a 2011 GE stove which was supposed to have a induction burner in the cook-top. We later found information that the stove does not come with induction element. My only suggestion to you is let the buyer be aware of this company because all they want to do is make a sale. Verify everything they tell you.

We were very pleased with their willingness to negotiate their prices.

Very well.

It’s an antique stove and the appliance service guy who fixed it was the only person who could fix it. So I thought that $300 was a pretty good deal since nobody else could fix it. However, he was there for 30 minutes and charged me that amount. He was really knowledgeable about the stove which is kind of odd since it’s a very old stove. He also showed us how to work it which was good.

They are fine. I had originally purchased my appliances through them. They came pretty fast.