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"David was amazing and did high quality work. From start to finish, it was only a few hours."

"I had a problem with my AC and called them for a service appointment. John Wayne has a good reputation, so I chose to call them and they were quick to respond. The tech who came to my residence was very friendly and professional, however, he seemed more like a sales rep than a technician. After a few hours and $950 worth of work, he indicated that the HVAC system was not repairable. He created a quote for various options to install a new system. I had previously researched average costs for replacement of a 5 ton / 16 SEER system, which averaged approximately $9-10K for a reputable company with reliable brands. The first option the tech provided was for $40,600, which was a little surprising. He offered several options, with the cheapest being $10,700 for the lowest quality equipment and least warranty. He indicated that the primary difference between John Wayne and other companies is the quality and training of the employees. He also used typical sales techniques, such as “why would you feel different tomorrow” when I indicated that I’d prefer to think about the decisive overnight. During research online, I saw that John Wayne uses Amana products, which are a little more expensive but highly rated and manufactured here in Texas. I purchased a system one echelon higher than the lowest priced system for $13,700, still well-above what I was prepare to pay; however, the tech indicated that they would waive the outstanding $950 bill if I purchased the system and they would be able to install the next day. The next morning, four techs arrived, all pleasant and professional; however, only one appeared to be a trained technician, while the other three appeared to be labor for assisting and conducting menial tasks, such as cleaning the ducts. Within the first hour, two of them accidentally shattered several sconces on the chandelier in my dining room when a piece of equipment fell while cleaning a duct. They are still here in my house installing, but I truly feel like paid too much. Again, I don’t doubt that they are a solid company, but feel like was pressed by a salesman rather than a technician when I needed an urgent problem addressed. I believe I could’ve purchased just as good of a system, maybe better, from a reliable company for a few thousand dollars less."

"They do exceptionally good detailed work, very quickly and efficiently. Alan can do everything from building beautiful arbors, and decks to installing light fixtures and ceiling fans. Very reliable. Reasonable cost to work performed. They try to locate reasonable priced items for the install as well. Highly recommend them for any job."

"Damian was kind and respectful. Went above and beyond to make sure we were happy with his work. We will be hiring him again next month for one more needed upgrade and will recommend to others."

"Crew was right on time, performed the work as we agreed to and the guys were very helpful. I appreciate the responsiveness and customer service. Will definitely use the folks again when needed!"

"We accepted his estimate and scheduled for service. He didn't call (said he did) the day of service. I called him and asked him if he was still showing up, he said yes. He never showed up and he never called or communicated. I wouldn't recommend."

"It went pretty good."

"Everything was done beautifully and quickly. They were also the most affordable of all my estimates."