Get matched with top gas fireplace repair pros in Townsend, TN

"I called for a repair on a toilet, told then that I already had the replacement part, just wanted them to replace it for me. Being a 'Gold' member, they told me it would be $30.00 to just come out and check it out and take care of it. They arrived on-site, I showed him my Kohler replacement part and the tech proceeded to spend close to 45 minutes trying to figure out his tablet, only to find out he was getting me 4 quotes ready. two of which were to replace the toilet, one to replace all the parts and one to use there value at a cost of $248.00 dollars. (He could have already replaced what I needed) I proceeded to ask him to leave, he charged me the $30.00...what a joke. I have use My Pro Plumber in the past, but never again, this was unbelievable. I am not sure what they are doing these days, but if you need something minor, do not call these guys. I filled out their survey, the owner called, missed the call, I tried to return the call two times, left messages."

"The whole process was done very well. was very professional. they provide us a lot of information, they were really great and went outside of what they normally do. The fireplace is just gorgeous"

"Amazingly.. a real professional who knew what I needed and got it done .. would definitely recommend."

"Beware! I hired them to install a 30amp outlet for a camper, upon inspection it did not pass and WAS NOT SAFE. The wrong amp size wires were used and the wires under the plastic was exposed and almost touching which could have been potentially very dangerous. The company admitted fault upon contact that the technician needed and would get additional training. They would not partially refund at all for their improper work, even though they have a warranty they boast about and a slogan that says if your not thrilled you’re not billed and sundays are for God. Very disappointed, if I had to do over again I would have chosen Atomic Electrical who fixed their faulty and dangerous work."

"The company was prompt to respond to my original request for service. I thought that I would just need to have the septic tank emptied. I was told that the field lines needed to be replaced, and that possibly the septic tank would also have to be replaced. They did the work soon after the request. The quality of their work was very low. Here are the problems 1. They did not return the yard to previous state as promised. The original work including reseeding was completed in early March 2019. a month later I called and told them that the grass had not grown and that the area where they had worked was uneven. They then said that this was normal and they would come back and refill in the area. 2. When they refilled in the area they dug up several rocks. They removed some of them and placed them along my fence, near my garden area and other places they did not belong. They did a terrible job of leveling and filling in the area. It was almost worst than when they started. 3. I called several times and talked to Roger. He kept saying that he would come and take a look and get the problem taken care of. Finally he sent another person to report to him what the job looked like. I never heard back from Roger, so I called and left a message. Finally after several calls he returned my call and said that he would come on Thursday around 10:00 AM. He never showed up. I have also tried to get to talk to Jeff about the situation and the office assistant never gave the message to Jeff, or he does not care about the quality of work that his people perform. 4. There was another job that Roger had given me a quote on when he was originally working on the Septic system. He gave me a quoted offer and I said that would be fine. He said he would return next week to do the job and never showed up. 5. The last time I called Roger I told him that the septic tank area near the house had a leak and smelled terrible. He told me that this was normal. He never came to inspect. (I have checked and this is not normal despite what he thinks.) 6. It is going to cost me approximately another $1,200 to get my yard into decent shape thanks to the poor quality of their work. 6.In addition, the man who mows our yard hit a large exposed rock and it broke the mower blade. he has a large, commercial type mower, and had to pay to have the blade replaced. He now refuses to mow that part of the yard because of the rocks which were left on the surface.8.On the second attempt to complete their job they removed my raised garden, and raspberry plants which were in in a different area than the line fields."

"Robbed, flat out. Took me for supplies, came back with partial (old crap) and then never showed, after weeks of excuses. Wife, supposedly, and himself. Look this guy up, he just robs people and seemingly gets away with it. Also seems to do shoddy work. DO NOT USE THESE PEOPLE. Willing to rip off older people as well. Is he still in the area? Probably moved on to newer hunting grounds."