Get matched with top small appliance repair technicians in Mifflin, PA

"They did fine"

"The technician showed up for the diagnosis the day after I called and then required a credit card to order the parts and schedule the repair (total over 600 dollars, most of which was for the repair and not the part which cost under 200 dollars). However, they were totally unreliable. I was leaving for 2 weeks but no appointment was available the week before my trip. So I scheduled the appointment 3 weeks later. On the day of the appointment the website said the estimated arrival time was 9:30 AM. Nobody had showed up at 1 PM so I called their help number multiple times throughout the day and every time I called I was assured that the technician would be there before 5 PM. The last time I called was at 4:40 PM and while I was on the phone with the technician who continued to insist the repair person would show up, I received a text that the appointment was canceled (15 minutes before the close of the window). Nonetheless the technician said the text might now be correct and I would receive a call within an hour to update me. Nobody ever called. I had already provided payment for both the repair and the part so I rescheduled the appointment for the earliest possible date which was 4 days later. It is now 2 PM on that date and I have received no texts and nobody has shown up. I called the number for the support staff and got the same run around. I was told again somebody would call me within an hour to verify the time of arrival. I have been waiting but nobody has called. They insist there is no way to call the repair person directly and I just have to wait. I will never use this service again and I think it is a scam where they extract payment and then keep not providing the service."

"American Home Shield (AHS) warranty is replacing my broken microwave with a new one. I received the new microwave on 11/11/2020 and notified AHS it was in my possession. Part of the warranty contract includes the installation of the new microwave. AHS typically assigns contractors themselves. However, this time AHS contracted with C & R Services with a dispatch number on 11/13/2020 for C & R to assign a local contractor to do the install. After two weeks of waiting and not being contacted by C & R or a contractor, I called C & R to follow up on the status. They said it would be 1 to 2 weeks from the date they received the dispatch from AHS. I informed them it had been 2 weeks in which they replied that it would be another 2 weeks. As of today, 12/11/2020, 4 weeks from the date C & R received the dispatch, I have not been contacted by C & R or a contractor. C & R's lack of communication and customer service is absurd. AHS informed me that they do not have any authority over C & R."

"My chest freezer broke down and I did not want to buy a new one since I could not afford the same size. I reached out to appliance parts pro and they were confident that what I ordered would fix my problem. $200 in parts later and I now have a broken freezer on my porch and am still paying the loan to this terrible company. They just want you to order parts and try them because they know you can't return them. I hate this company with every fiber of my being and will make sure that anyone that has a broken appliance will not use them. To top it off, their site is so screwed up that it give you an error trying to log back in. I ended up having to create THREE different accounts because every time I went to place a new order, it would not let me login and it would not send a password reset email. DON'T GET RIPPED OFF."

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"After the circuit breaker panel in our garage failed and caught on fire, I contacted Dave Pringle to assess the damage. He was able to start on the project the following day and kept me updated on the progress he made, explaining various codes and how the components worked in the system when I had questions. I found him to be very knowledgeable and friendly in all our conversations. Dave went above and beyond to ensure our house was once again safe and functioning as it was prior to the fire. For the quality of his work and reasonable prices he charged, I would not hesitate to recommend him for any electrical work you may have. Photos Before: [*** Link removed ***] After: [*** Link removed ***]"