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"I contacted them on line, explained the problem (could not read the temperature panel), gave them the make, model number and the serial number. They sent a person to the house to supposedly repair. All he did was look at it, checked the info on his phone, said they did not make that model anymore. He had all that info before he came out to our house. He said he would check for parts and call us back. When he did not call back, we made 3 calls to Apex before they called back saying they could not get parts. They did not make any effort to repair and yet they charged us $100.00. They had all the info before hand. Why did they not tell us they would not attempt to repair. As far as I am concerned, it was a scam."

"Super helpful"

"For a recent kitchen remodel I purchased several appliances from Johnson Brothers. After less than a year the induction cooktop began failing repeatedly. Neither Johnson Brothers or the manufacturer's repair service were able to repair the unit. After finally filing a complaint with the BBB the manufacturer replaced the cooktop with a new unit but the issues had not been corrected in the new unit by the manufacturer so I chose to purchase a different more reliable brand. Johnson Brothers were happy to sell me a more expensive cooktop but would not accept the new unopened cooktop for credit towards the new more expensive purchase. It would have cost them nothing to return the new unopened cooktop to their inventory where they could easily have sold it but they chose not to provide that support to me. Their refusal to support their customer led me to purchase my new cooktop from another dealer that offered better customer support. I will not do business with Johnson Brothers again."

"It went smoothly. They always kept in touch with email's & phone calls. They called 1/2 hour before scheduled time to say they were on their way. The laid down mats to protect my floors. The cleaned out the insert and vacuumed all around so not to spill any debris into the room. They were worth every penny. They said the stove was about 600 lbs. They carefully explained about the EPA needed proof that the stove was removed & destroyed which I had no idea it was needed."

"Terrible! Wish I had gone with another company. Here is the issue with Heavenly Heat. If your sauna arrives damaged or and issue arrives -- they have zero technical support. Your repairs will be done by any "joe" that heavenly heat finds to do the repair in your area. They will have no experience with Sauna's and are given no instructions regarding the chemical free aspect of these sauna's. The worst part is the buyer, me, was treated as if I was the problem for wanting my sauna repaired correctly. I would have refused the delivery had I realized I was receiving a damaged sauna and would have to spend hours and days trying to get this resolved. The owner, Bob Morgan, is extremely responsive before he has your money but after, is a different story. When inquiring about the sauna he would respond generally within 10 minutes. After you purchase, and particularly if you have a problem with it, you are treated as if you're a nuisance. My sister bought a competitors sauna around the same time and the service she received from knowledgable representatives was a world of difference from my experience. My other issue was that there were shipping delays and Bob would never communicate them. I would have to pursue him to get information. I think they make a decent sauna but I would not recommend for reasons stated above."

"My chest freezer broke down and I did not want to buy a new one since I could not afford the same size. I reached out to appliance parts pro and they were confident that what I ordered would fix my problem. $200 in parts later and I now have a broken freezer on my porch and am still paying the loan to this terrible company. They just want you to order parts and try them because they know you can't return them. I hate this company with every fiber of my being and will make sure that anyone that has a broken appliance will not use them. To top it off, their site is so screwed up that it give you an error trying to log back in. I ended up having to create THREE different accounts because every time I went to place a new order, it would not let me login and it would not send a password reset email. DON'T GET RIPPED OFF."