Apex Appliance Services is committed to excellence in every aspect of our business. We uphold a standard of integrity bound by fairness, honesty, and personal responsibility. Our distinction is the quality of service we bring to our customers. Accurate knowledge of our trade combined with ability is what makes us true professionals. Above all, we are watchful of our customers' interests, and make their concerns the basis of our business.
I contacted them on line, explained the problem (could not read the temperature panel), gave them the make, model number and the serial number. They sent a person to the house to supposedly repair. All he did was look at it, checked the info on his phone, said they did not make that model anymore. He had all that info before he came out to our house. He said he would check for parts and call us back. When he did not call back, we made 3 calls to Apex before they called back saying they could not get parts. They did not make any effort to repair and yet they charged us $100.00. They had all the info before hand. Why did they not tell us they would not attempt to repair. As far as I am concerned, it was a scam.
Rating Category
Rating out of 5
quality
0.5
value
0.5
responsiveness
0.5
Rusty E.
07/2024
5.0
Punctual; professional; solved the problem.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
$665
Craig H.
06/2024
5.0
Good experience. Chris is a very capable technician.
Rating Category
Rating out of 5
quality
5.0
value
4.0
responsiveness
5.0
Yes, I recommend this pro
Lynn T.
06/2024
5.0
Chris was great; will call him again when needed. ?
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Barbie B.
06/2024
5.0
Chris was very helpful from the start. He answered a lot of my questions and concerns with the initial phone call, which was the primary reason for hiring Chris over another company. Though his service call was more money than the previous estimate I had received; I felt comfortable and confident in the service I would receive. I appreciated his time and making me feel more comfortable with my used appliance purchase that needed some minor repairs/parts. Chris even helped address a product issue with our bathroom vent. Chris took care of all the concerns I had with both the washer and dryer. I now feel like I have a very efficient high end washer and dryer.
Rating Category
Rating out of 5
quality
5.0
value
4.5
responsiveness
5.0
Yes, I recommend this pro
$640
Gerry M.
06/2024
5.0
This company went above and beyond to help me help my mom get her washing machine fixed and back up and running they did so in a awesome timely manner and there prices were fare compared to some other appliance repair shops I just can't say enough about how wonderful they are
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
$385
Terry E.
06/2024
5.0
Chis at Apex is incredibly knowedgeable about appliances. I totally trust him to repair any appliance needs I might have. He is also very kind, in my opinion. He came to our house to diagnose our refrigerator and gave us a bid with the caveat that there was a 70% percent chance it would help the rattling noise in our refrigerator to a 30% chance it may not fox the problem. I appreciated his honesty.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Gary J.
06/2024
5.0
The technician arrived within the window of time that was discussed with us. He diagnosed the problem and came back the next day with the necessary parts and installed them. The technician was very professional and friendly Dryer is now working
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Greg S.
05/2024
5.0
Fixed the issue with our JennAir refrigerator, saved us thousands of dollars in not having to purchase a new one! Thanks so much Apex Appliance Services!
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Irene g.
05/2024
5.0
Nothing
Rating Category
Rating out of 5
quality
5.0
value
2.5
responsiveness
5.0
Yes, I recommend this pro
fred h.
04/2024
5.0
They were great. On time and got my dryer working correctly.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Alicia C.
04/2024
5.0
Quick response and friendly, thorough service
Rating Category
Rating out of 5
quality
5.0
value
4.0
responsiveness
5.0
Yes, I recommend this pro
$110
fred h.
04/2024
5.0
They were great. On time and hassle free
Rating Category
Rating out of 5
quality
5.0
value
4.0
responsiveness
5.0
Yes, I recommend this pro
CAROLYN R.
04/2024
5.0
Prompt, efficient, friendly.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Dina P.
04/2024
4.5
Very knowledgeable and professional. Would hire again
Rating Category
Rating out of 5
quality
4.5
value
4.5
responsiveness
4.5
Yes, I recommend this pro
Ricardo S.
03/2024
5.0
Excellent service , he was at my house same day
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Sainzaya H.
03/2024
5.0
Christ is great. He is responsible and trustworthy. He had to come back several times but he never gave up and we have a working machine finally. Thank you for your wonderful customer service. We would definitely hire him again and would recommend to others.
Rating Category
Rating out of 5
quality
4.0
value
4.0
responsiveness
5.0
Yes, I recommend this pro
$550
Robert B.
03/2024
4.5
Very professional
Rating Category
Rating out of 5
quality
5.0
value
4.5
responsiveness
5.0
Yes, I recommend this pro
Peter K.
02/2024
5.0
Yes, all good
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Susan R.
02/2024
5.0
Very fast response and very good service, personable and friendly! Fixed a difficult oven that others could not fix!! We have recommended them to our friends who also feel they provide the best services!
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Sara H.
02/2024
5.0
Outstanding professional service. Incredible attention to detail and amazing problem solving. Chris is incredibly attentive and always researches to trouble shoot and accommodates until heâ s able to solve the root of the issue for the repair. He is professional patient and knowledgeable and does an awesome job always!