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"I contacted them on line, explained the problem (could not read the temperature panel), gave them the make, model number and the serial number. They sent a person to the house to supposedly repair. All he did was look at it, checked the info on his phone, said they did not make that model anymore. He had all that info before he came out to our house. He said he would check for parts and call us back. When he did not call back, we made 3 calls to Apex before they called back saying they could not get parts. They did not make any effort to repair and yet they charged us $100.00. They had all the info before hand. Why did they not tell us they would not attempt to repair. As far as I am concerned, it was a scam."

"Excellent work, super quick and clean install. Will definitely use Polished Appliance Repair again in the future."

"Very professional, completed all work on time. Pleasure to work with ...answered all our questions. Very personable... would highly recommend and will definitely hire again ."

"I purchased a dishwasher and an above-range microwave from Costco, both within a few months of each other. (Rats chewed up my former dishwasher's wiring and ruined the whole unit.) On both of these installations, my experience with A-1 was nothing but very positive. These guys really know their way around kitchen appliances! They had some issues with removing the old microwave, but Cole figured out a workaround and managed to get the thing out. Our only real issue has been with Costco, because the store doesn't bother checking with A-1 before setting a delivery date. Then A-1 has to change the date because they're backed up. That glitch is all on Costco, not A-1. We've had many contractors and installers in our home, but A-1 is the best! You can count on them to work quickly, efficiently, and carefully. They're very courteous, too. God bless A-1 Installations! (I wasn't compensated for this review, by the way.)"

"It went smoothly. They always kept in touch with email's & phone calls. They called 1/2 hour before scheduled time to say they were on their way. The laid down mats to protect my floors. The cleaned out the insert and vacuumed all around so not to spill any debris into the room. They were worth every penny. They said the stove was about 600 lbs. They carefully explained about the EPA needed proof that the stove was removed & destroyed which I had no idea it was needed."

"Terrible! Wish I had gone with another company. Here is the issue with Heavenly Heat. If your sauna arrives damaged or and issue arrives -- they have zero technical support. Your repairs will be done by any "joe" that heavenly heat finds to do the repair in your area. They will have no experience with Sauna's and are given no instructions regarding the chemical free aspect of these sauna's. The worst part is the buyer, me, was treated as if I was the problem for wanting my sauna repaired correctly. I would have refused the delivery had I realized I was receiving a damaged sauna and would have to spend hours and days trying to get this resolved. The owner, Bob Morgan, is extremely responsive before he has your money but after, is a different story. When inquiring about the sauna he would respond generally within 10 minutes. After you purchase, and particularly if you have a problem with it, you are treated as if you're a nuisance. My sister bought a competitors sauna around the same time and the service she received from knowledgable representatives was a world of difference from my experience. My other issue was that there were shipping delays and Bob would never communicate them. I would have to pursue him to get information. I think they make a decent sauna but I would not recommend for reasons stated above."