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THE STOVE DOCTOR
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Chimney or Fireplace - Clean and Inspect,
About us
We are a pellet, gas and wood stove repair company. We specialize in pellet and gas stove, repair, cleaning and service. We are very experienced in the hearth products industry. The owner of the company has over 30 years in the stove industry, and has been involved in the design of several stove lines. We are prompt and stock many parts to avoid repeat service calls and down time of your appliance. We are safety first. We will not cut corners. our website is www.stovedr.com
Business highlights
24 years of experience
Services we offer
We fix pellet stoves, and wood stoves. We do chimney sweeping, de-mossing and water sealing. We work with several manufactures and most of the local stove dealers in the Eugene/ Springfield area, gas stove cleaning and repair. We do light masonry chimney repair, gas stoves, pellet stove and chimeny cleaning
Accepted Payment Methods
- CreditCard
Reviews
4.723 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 87% | ||
| 4% | ||
| 4% | ||
| 4% | ||
| 0% |
Showing 1-23 of 23 reviews
Kevin M.
Feb 2025
My girlfriend had requested service for her natural gas fireplace that has been having issues ever since she moved in to her place seven years ago. Jim was extremely thorough and was able to get the fireplace working the way it should. He was extremely knowledgeable and compassionate. If I had any type of fireplace, I would highly recommend The stove Doctor and request Jim.
Sarah C.
Jan 2020
Contacted in October for install, they waited until January to order parts, then delayed install for another month. We mutually agreed to cancel our business together since I actually need heat THIS winter. Not an F rating because they did refund my deposit. But I've spent $$$ in electric bills with space heaters while waiting for this install, which then never happened. I really don't understand what happened with these folks. Would not recommend.
Response from THE STOVE DOCTOR
"It’s so upsetting to see this kind of totally unfair review. The facts: I was contacted by the client the third week of October. She is located roughly 23 miles (one way) from our location. She asked that we presite for a wood stove install. I arrived on October 28th. She was no where near ready for an install. She wanted my advice as to an alcove to be constructed by other contractors to install an 8” diameter wood stove she had purchased used. 8” pipe is almost never used and is a special order. After spending over an hour with her and her husband, advising them on the details, I left, no charge. I was contacted again the end of November by her to let me know that construction had started on the alcove, but they needed my expertise as to how to build it. I went again to the jobsite and consulted with her remodelers as to what to build. I then ordered materials for the install, which were custom order and as such, non-returnable. I was sent pictures by the client on the 16th of December as to what had been constructed because she was concerned that it was not right. Being a professional, I told her “not what I expected, but I can make it work”. I contacted my suppliers and ordered additional parts. Due to Christmas & new year’s, some of the parts were delayed. When we communicated this. She became very upset and was verbally abusive with my wife. She also sent a very curt e-mail saying to hold on all and she was considering canceling. I don’t respond well to threats so I chose to retract my offer to install the stove. I had already incurred $700.00 in parts (not to mention hours of labor) that are non-returnable. I still chose to refund her full $1,000.00 deposit. Now I get the enjoyment (NOT) of reading this kind of review. WOW! I do the best I can to be honorable and do good business. If this client feels she is vindicated by her review, OK. I just hope when you read her review and my response you will give me the benefit of the doubt. I’m Jim Beck, owner of The Stove Doctor"
Dayle G.
Jan 2017
I called to make an appointment for my gas log system to be serviced in late December, following an ice storm and prolonged power outage (4 days for us), and after calling around to other companies, Jim was the one who could come out soonest, though it was still three weeks out. This was unfortunate but understandable given the sudden demand of the local economy for alternative heat sources. Jim arrived right on time for the appointment and got to work right away. He thoroughly inspected the chimney, damper, and gas log system and turned it on, to make sure it worked. He noticed that the flames were very uneven, so he turned it off and rearranged the logs for a beautiful and even burn. He walked me through several options about how I could optimize my heat output from a gas fireplace if I were interested in upgrading, which I wasn't. He also educated me on how to safely use the system and options for keeping the cats and my about-to-be-crawling infant daughter from playing in there with the vermiculite. After I expressed that this, at least in the short-term, would only ever be a source of emergency heat, he made sure to drive home safety precautions to take since there is no safety spacer installed on the damper (which will also conserve energy by eliminating drafts). Jim did an excellent job and shared a lot of excellent information and options about what I can/should do to maximize heat, minimize drafts, and keep myself and family safe. The only critical thing I can say about his visit was that when he turned on the fireplace before he rearranged the logs, one of the logs got quite hot on one edge. Perhaps out of concern for the tile surround (not wanting to risk cracking/chipping it) he placed the logs on his plastic tarp that was laid out over the carpet. When he went to grab one of the logs, we notice that it had melted through the tarp, but, thankfully, appeared not to have noticeably damaged the carpet. Obviously, nothing happened to the carpet, but I think we can both chalk it up to a good learning experience.
Response from THE STOVE DOCTOR
"Thoses sneaky concreate logs. They hold heat for hours. Glad it was not damage to your carpet. Thank you for the nice reivew."
Michelle E.
Oct 2016
Excellent service as always. Super professional, thorough cleaning and left no mess behind. Highly recommend!
Response from THE STOVE DOCTOR
"Thank you for the kind review."
Mariah L.
Feb 2016
unknown
Richard G.
Aug 2015
Jim and his wife are both great. Friendly, down to business, and happy to answer questions. I will never have anyone else work on my pellet stove.
Derice M.
May 2015
unknown
Patricia A.
Jan 2015
Jim and his wife, Chrissy, were professional, kind and knowledgeable. Even though the company was extremely busy with appointments being made two weeks out, they found a way to fit me in during this cold freeze. I recommend using them and will use their service for annual stove checks.
Dona C.
Oct 2014
The Stove Doctor came on time laid down a tarap by my gas fireplace. He checked and cleaned the fireplace. Had to tighten a loose connection. He was professional and explained everything.
Michelle E.
Jun 2014
unknown
JANIECE C.
Jun 2014
Great customer service, very prompt and professional. The starter had some issues after they replaced it and they came right out and adjusted it. I would certainly recommend this company and will continue to have them service my pellet stove.
Marshall B.
Feb 2014
After FOUR warranty service calls, grudgingly provided by the West Eugene stove shop that sold me my Harmon P43 Pellet Stove, Stove Doctor correctly identified what had been the problem all along and fixed it. Very professional, prompt, and competent. Highly recommended!!!
Judy S.
Feb 2014
I want to say that maybe I misunderstood the service they provide. We thought we would get a chimney/fireplace inspection because we just moved into this house and the fireplace has a very old blower motor attached and we just wanted to make sure that we had a healthy chimney/fireplace. Well, they were late first of all but that is okay with us as we were home and things happen to make people late so we didn't mind. The service provider looked in our fireplace and told us how our very old blower unit worked, saw a dead bird he said he would remove (but didn't) and then he said he would get his father to write up a bid for additional work if we wanted to have a new stove/blower installed. We didn't get the bid until we called a few weeks later. The extremely nice woman on the phone apologized profusely about the oversight...again, we understand...things happen and it was the holiday period. Her husband returned and gave us a bid but not in writing. Just somehow it seemed like not a lot of service for $95.00. - somehow we thought we would get a chimney inspection, a bit more that a flashlight up the inside of the fireplace. We do feel that we can use the blower motor for a while, though, so I guess we did get something from it. I really hate to write a negative review when they have nothing but A's from the rest of their customers. Maybe it was us. Maybe they do the best stove installations in the world but we will get our work done from somebody else. Please read all reviews from their other customers to balance out our perceptions.
Response from THE STOVE DOCTOR
"As the owner of The Stove Doctor, I am sorry to this customer for feeling the service was not what they expected. We strive to make sure all of our customers are taken care of the the best of our ability. The only response here is to say that I wish this customer had contacted me with their concerns before posting this kind of a review. I have complete confidence in my son Cameron's skills to perform this type of safety inspection, but as I was not the technician to do this exam I would have been more than happy to personally re exam their fireplace at no charge to confirm the original diagnosis, and I would still do so for them if they desired it. It is unfortunate that in this day of social media that this is the way complaints are handled. I prefer a good conversation to a bad review. Blessings to you. Jim Beck The Stove Doctor"
Gloria A.
Aug 2013
There wasn't so much as a piece of dust left in my house. They were very thorough, polite and tidy....booties on shoes and everything. Considering it was a filthy pellet stove from sitting for years, I was very pleased with their consideration. I was kept informed at every step and he made sure I completely understood everything about my stove before he left. They made a special trip for me since I have been a long time customer...the LaPine house is totally out of their area. But if you have a stove around the valley area, you cannot do any better than The Stove Doctor. Reasonable prices, incredible knowledge and work ethics and just about the nicest family business you could ever hope to hire.
Kamela B.
May 2013
Since my pellet stove is getting old and is my only heat so it is heavily used, he has come twice yearly (once maintenance and once service). He is nice, professional and always keeps the house from getting dirty or sooty and safety is his prime concern. He is a pleasure to talk with and deal with. He has had to make or retrofit a couple parts for me and he always does it quick. He arrives on time (or calls if his prior stop takes long) and he tries to make all his yearly maintenance calls in our town on one day. He quickly fixed my self-ignition lighter. He loves dogs.
Barry B.
Apr 2013
My experience was okay. I have it done every couple of years. I don't like having to pay to much. It is not fun when you get the nasty surprise of things needing to be repaired. They are always professional. They were here when they said they would be.
Katherine M.
Apr 2013
he showed up on time, evaluated the fireplace and gave me a clear estimate. He returned when expected and completed the work. When a problem developed a few days latter he quickly came back and fixed it. Very nice person to have in my home.
Brenda T.
Nov 2012
I have had Jim clean and repair my stove for the last 10 years. His wife Chrissy calls me to
schedule the appointment in the summer and they always work with my
schedule. he orders parts when needed and is gives good estimates and
always dose a good job. I leave a key to the house for him if I need him
to fix the stove and I can't be there. They are a very small company
just him and his wife or son. I would never think of using anyone
else. He always leaves the house just as clean as it was. He always takes his shoes off before he comes in. He will move small furniture if I forget to. Very friendly to Me and my dogs and cat.
schedule the appointment in the summer and they always work with my
schedule. he orders parts when needed and is gives good estimates and
always dose a good job. I leave a key to the house for him if I need him
to fix the stove and I can't be there. They are a very small company
just him and his wife or son. I would never think of using anyone
else. He always leaves the house just as clean as it was. He always takes his shoes off before he comes in. He will move small furniture if I forget to. Very friendly to Me and my dogs and cat.
Virgil B.
Nov 2012
We scheduled two appointments, the first was more to check it out and the second to perform the work. Both times Jim arrived right on time, and was very careful to remove shoes and use drop cloths. Having done this for many years, his custom built filtering system on his vacuum was unbelievable, no dust in the air or odor of any kind. Whenever I vacuum the pellet stove, I can smell it in the air.
The Stove Doctor had been recommended by a few different people and the service was fantastic, from the initial call to their office, follow up calls, the reminder the evening before each appointment. No wonder he has such a great reputation.
The Stove Doctor had been recommended by a few different people and the service was fantastic, from the initial call to their office, follow up calls, the reminder the evening before each appointment. No wonder he has such a great reputation.
Linda N.
Oct 2012
smooth, clean, efficient
Cherryl D.
May 2012
We have needed parts replaced, service and general upkeep. He is always professional and gets the job done. I choose family businesses and am never disappointed in their service. I would recommend them to my friends and family.
Brenda T.
Sep 2011
Jim is very professional. He gave me an estimate of the cost and labor to replace the auger motor within a few days. The estimate was exactly what he had told me. When he was done everything was cleaned up. I have used Jim for 10 years and would not use anyone else. I highly recommend him for any pellet or wood stove need including buying, selling, cleaning and repair.
Gloria A.
Nov 2010
Jim arrives promptly on time every year - sends out notices early in the spring so I know when to plan for the cleaning. All equipment is ready, he usually has one of his sons helping him (in training to take over). The job is explained thoroughly, he will discuss any issue you may have and give you ideas on making your stove run cleaner and more efficient. Advise on maintenance the owner can do to make the stove last longer. I would never use or recommend anyone other than The Stove Doctor for anyone who has a pellet stove of any brand.
Licensing
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FAQ
THE STOVE DOCTOR is currently rated 4.7 overall out of 5.
THE STOVE DOCTOR accepts the following forms of payment: CreditCard
No, THE STOVE DOCTOR does not offer free project estimates.
No, THE STOVE DOCTOR does not offer eco-friendly accreditations.
No, THE STOVE DOCTOR does not offer a senior discount.
No, THE STOVE DOCTOR does not offer emergency services.
No, THE STOVE DOCTOR does not offer warranties.