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"Electricians were quick and professional "

"Awesome crew. Work was done as promised and house is now secure and level."

"I hired TerraFirma Foundation Systems to level my home, expecting a professional job with clear communication, but the entire experience has been incredibly disappointing and costly. From the start, I hired the company to level the floors in my home, specifically to address a nearly 3-inch dip in my kitchen area, a 13x10 room. Yet after they “completed the job,” I still have a 1.5-inch dip in the center of the kitchen, and a corner of my home/kitchen that sits half an inch higher than it should be (above 0%), creating a full inch rise from the living room to the kitchen. Now they’re saying that leveling the kitchen wasn’t included in the original scope, blaming the remaining dip on my kitchen island and fridge being “too heavy” and lacking proper support—an issue they failed to identify in the initial assessment. To properly address this problem, they’re now asking for an additional $7,500, claiming this work was never part of the original job. This feels like a classic bait-and-switch tactic, and I can’t help but feel taken advantage of. To make matters worse, I discovered that they used an uncalibrated machine during the initial leveling when installing, which raised my house over an inch more than necessary, causing significant damage that wasn’t there before. Partway through the lift, they even asked me to sign a waiver to get my house closer to 0% level, effectively absolving them of any damage caused. The technician stopped mid-lift to show me the damage that was already occurring and warned that more would likely follow if we continued. I agreed to proceed, trusting their assurances and assuming their equipment was properly calibrated. I even pointed out to the technician at the time that it did not look level, and he assured me the machine was correct. Now, they refuse to take any responsibility for the resulting damage, dismissing it as “standard” and providing terms within the contract absolving them—despite them overcorrecting the home. There were also repeated measurement discrepancies, with reports showing one reading and verbal statements/emails suggesting different levels. When I sought clarification, I received vague responses and empty apologies. After all this, and nearly $30,000 invested, my floor remains unleveled. The only resolution TerraFirma Foundation Systems has offered is for me to pay additional money to level the kitchen and to wait for the overcorrected area to “settle naturally”—a process that, according to their technician, could take anywhere from two months to ten years. I hired TerraFirma Foundation Systems to fully level my home, not to leave me with an incomplete job, inconsistent results, and vague promises. If you’re considering foundation work, I strongly recommend looking elsewhere—this company has left me with extensive damage, unexpected costs, and a significant amount of frustration."

"They were great. They had a great communication. They exceeded our expectations."

"Great work! Communication was rough at times but other than that, highly recommend"

"The P-trap was not installed properly. He did a very good job, arrived on time and also cleaned up well after himself. "

"They came out promptly, which we appreciated. But before even assessing the problem, they immediately tried to sell us a protection plan, which felt overly sales-driven. Then they quoted us $800 just to run a snake and a scope down a drain we explained we had already done ourselves ? we called because we were looking for other solutions. Then the technician went back to his car, forgot which house he was at, and started knocking on our neighbor?s door instead. For a company this large, the whole experience was? not great."

"Mechanical repairs were completed as per the estimate. Technician James was on time and did a great job. Couldn't have asked for a better company to estimate, schedule and perform the repairs I needed done. Thanks Lindsay (office), Eric (estimator) and James (technician)."

"Great. Very thorough and very decent and knowledgeable people. Will definetly use again."

"Contacted Henco for service of a Noritz On Demand water heater, and a next day appointment was available. Joshua arrived at the scheduled time. He inspected the unit and provided choices and recommendations of what could be done to flush and service so the unit (which was intermittent) would function properly, and the costs involved. He was very patient with my questions, and invited me to observe. Joshua also gave suggestions on proper care and that I should drain the unit during extreme freeze events to prevent damage. I would highly recommend him to any of my friends. Pricing was based on the service performed, rather than an hourly rate. The repair cost was in line with other estimates, which, like everything else, has gone up substantially over the years. based on the excellent and prompt service, I'll certainly call Henco in the future."