ProDrain & Rooter Service
About us
22 employees. No subs. Cost is determined by the job. Travel charges may apply. Extra charge for after hour service. Additional phone (503) 521-9106.
Business highlights
Emergency services offered
30 years of experience
Services we offer
Drain cleaning & plumbing. Storm drains. Sewer repair & cleaning.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.9683 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 95% | ||
| 3% | ||
| 1% | ||
| 1% | ||
| 1% |
Showing 1-25 of 683 reviews
Warren L.
Oct 2025
Called ProDrain. Customer service responded quickly. They sent out an employee the next day. Kyle answered all our questions, took care of our issue efficiently. He was both professional and friendly. We highly recommend ProDrain, they are the best!
Pete M.
Sep 2025
I have a 100 year old home, with plumbing that was out of code and not working. ProDrain provided a fair quote for the work of updating the bathtub to code and replacing the drain. I accepted the quote. The work was performed on the day promised and the repairs/updates work perfectly. I am delighted with ProDrain. Special mention to Malcom!
Pamela P.
Oct 2024
Tom arrived promptly and fixed the massively clogged drain in our double kitchen sink, cleaned up, and left! He was professional, competent, and pleasant.
George Z.
Oct 2024
Had two bathroom sinks on common drain line clogged. Called Pro Drian at 4:45pm. They had their after-hours guy available and gave me an arrival window of 5pm-7pm. Thomas arrived at 5:30pm and had my drain cleared by 6pm. Pro Drain is the best - - - prompt, professional, and friendly.
Don B.
Aug 2024
We called for a draining issue. The representative asked a few questions about the symptoms we had. A price was given for the service. A small charge was quoted for the travel fee, since we live a significant distance away. A quick appointment was made. Eric arrived early in the time frame given, and was very friendly, professional and quick to resolve our problem drain. We were very happy with the results. Very high marks for the service and professionalism provided. Will certainly use them again, if the need arises.
Linda B.
Mar 2024
I would recommend this company to anyone. Fixed my issue of stopped sewer in record time. Was very nice young man, made sure everything was working and left no mess or issues. You have drain issues, go with these guys. You will not be sorry.
Rebecca S.
Mar 2024
Kitchen sink was not draining; called first thing in the morning to get an appointment and they were able to schedule for the same day. Jordan was very knowledgeable and professional, explained what he was doing and what he was finding. He had it all taken care of in less than an hour! And the cost was reasonable too!!
Larry D.
Nov 2023
Great tech. who knew exactly what to do and took care of the issue in a timely manner. Made sure that the toilets worked properly before completing the project .
Andrew V.
Nov 2023
Pro Drain came highly recommended. The whole customer experience from making the initial appointment phone call to Adan, the technician, arriving on time and competing the unclogging of a storm drain was excellent. I would highly recommend. I feel the service was good value for money.
Cathy B.
Aug 2023
Overall service was fine HOWEVER the technician used the dedicated electrical outlet for my HVAC...and didn't plug it back in. The following day I had no idea why my air conditioning nor furnace fans didn't function...spent $89 to have a service call that could have been avoided. Annoying on a 90 degree day.
Response from ProDrain & Rooter Service
"Dear [Member Name Removed], We apologize for any inconvenience caused by the oversight with your furnace pump not being plug back in. Our team strives to provide excellent service, and it appears we fell short in this instance. We understand the frustration of incurring an unexpected $90 service fee, and we take your feedback seriously. Rest assured, we have addressed this issue with our technicians to ensure it doesn't happen again in the future. If there's anything else we can do to make things right, please don't hesitate to reach out to us directly. Your satisfaction is important to us, and we appreciate your feedback to help us improve our services. Thank you for bringing this to our attention."
Julie H.
Jun 2023
major master bath clogging. Kyle came in and had it fixed within minutes (Mr. Rooter want to charge me over $700, but ProDrain fixed it for $150!!!! and showed me how to fix the issue in the future. best money ever spent. thank you soooo much ProDrain and thank you Kyle! I will forever use your service and refer you to everyone!
Megan M.
Aug 2022
Cleared the basement drain but almost nothing came out, I was skeptical that the problem was solved but it was draining so I let it go. Stared backing up again a little over a month later. Wouldn’t guarantee work past 30 days. Now I’m finding someone else to clear it again.
Response from ProDrain & Rooter Service
"Thanks for reaching out to us. We appreciate your feedback. Sometimes we miss things. We do our best to get it all the first time. When clearing drains, we run enough water to flush the blockage down the drain, rarely do we pull much stuff out, unless it is a bathroom drain that has a lot of hair. Thank you for giving us the opportunity to come back and get the drain cleared. We appreciate your business and hope all is well."
Jeanne R.
Oct 2021
They were excellent. They were very concerned with our issue.
Response from ProDrain & Rooter Service
"Thank you very much for your kind review! I will make sure Malcolm sees this. :)"
TRUDEY C.
Aug 2021
The main sewage drain from my house was clogged. I received a cost quote through Yelp this morning. Called ProDrain about 12:30pm to make an appointment. I was pleasantly surprised by service a half hour earlier than what was promised. Service person was polite, asked if I had any questions, took care of the problem quickly and everything was cleared within 30 minutes. Wonderful, superb service! And the cost was at the very low end of the cost quoted earlier. Thank you!
Jason T.
Apr 2021
I noticed the other day, while cleaning a toilet in the newish home I recently purchased, that right after it's flushed and the tank has finished filling, there's a dribbling sound that lasts several seconds. Fearing a small leak, I had ProDrain come out to look. After some diagnostics, George (owner) determined it was probably just an artifact of my particular model toilet having a substantial drop from spigot outlet onto outlet connector (as shown in manual). He tested his hunch by having me pour water into the bowl, which indeed reproduced the sound. And I'm embarrassed now to admit this, but we then checked another toilet of same make/model upstairs, and though I'd never heard the sound from it before, I could here it there as well (just not as loud). He charged me for less than an hour of his time, and never had to dismantle anything outside the tank (if it ain't broke don't fix it). I'll definitely call them again if/when I need help!
Response from ProDrain & Rooter Service
"Thanks, [Member Name Removed], for taking the time to let us know how we did. We are glad it wasn't a bigger problem and only took a little bit of troubleshooting to figure it out. Best case scenario!"
Lee E.
Mar 2021
This is the second time I have used Pro-Drain and they are the only plumbing service we will use in the future. I had a toilet drain get clogged on a Sunday and let an e-mail and phone number. They called me first thing on Monday and had Dan Armstrong respond within 2 hours. Dan was very professional and answered all of my questions. Within an hour he determined the problem and fixed it. Pro-Drain is licensed, bonded and insured as well as having a clear CCB license which is important to me. Pro-Drain is the only company we will use
Response from ProDrain & Rooter Service
"Thanks for the review. We are glad we were able to fit you in so quickly! Dan has been with us for over 10 years and we truly value his knowledge and experience. Plus, he's just an all around nice guy!"
Joe A.
Aug 2020
ProDrain's technician Chris called and said he could arrive a little early - which was great with us. For Covid safety, we all wore masks and Chris also had gloves. The service was fast. Chris explained the issues and gave us a few tips to avoid problems in the future. Third time with ProDrain - always well done.
Denise H.
May 2020
Chris Benson, the plumber was great! There seemed to be a problem with the circuit breaker and he worked until he figured it out. He replaced both thermostats in the hot water heater and I had hot water an hour later. Chris and his apprentice were polite and very pleasant to work with. I wouldn't hesitate to call them again.
Raquel M.
May 2020
ProDrain provides all around excellent service...professional, efficient, and fair upfront pricing! We had a tricky clogged bathroom sink in the middle of a pandemic, that a different plumber was unable to fix. Chris from ProDrain came through big time; not only with a protective face mask and shoe removal but he fixed it in under an hour! We would recommend and use ProDrain again without a doubt.
Lorna L.
May 2020
Chris came out in his mask to rotor out a clogged drain pipe 75'. Then he ran water in the kitchen and bathroom that shared that drain pipe to make sure it drained properly. He was thorough and professional making sure the area was clean before he left.
Kathryn C.
Apr 2020
We called and received help that day! The process from appointment , time window of technican's arrival, cost of service, company's care to regarding masks, gloves, etc. was well explained by Kay over the phone. (Much appreciated!) Technician Chris Terrones called with an update as to his arrival. (Earlier than initially expected- which we welcomed!) He was patient and courteous, taking time to answer our questions, explaining our problem and the possible reasons it had occurred AND cleared our clogged drain! Before leaving, Chris made certain the work area was clean and sanitized. We were very pleased by the work done and say thank you again!
Pete W.
Feb 2020
Chris came in and went right to work. Knew exactly what the problem was. Drains were unplugged using his machinery and drains working well again!
Sherrie V.
Feb 2020
Chris Terrones did a great job, he was very professional and communicated and answered all of my questions.
Michael H.
Feb 2020
Our Shower clogged and back up into our other shower. We had already snaked it with no luck. Chris Terrones arrived and attempted to snake the drain with better equipment, also with no luck. He then used and air gun to unclog the drain with immediate success. Chris was very cordial, took his shoes off when he entered the house, and made sure there was no mess at the end of the service call. He even took a small bit of time to explain how hair can get caught in drains and how to prevent future clogs. I would highly recommend calling Chris anytime you need drain service. M. Hanson
Moe K.
Dec 2019
WOW I can not say enough about this company. Honest fair price. Our tech was wonderful, and really worked to get the line unplugged. Great sense of humor ( considering what he was dealing with). You wont go wrong with this company.....
Licensing
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FAQ
ProDrain & Rooter Service is currently rated 4.9 overall out of 5.
ProDrain & Rooter Service accepts the following forms of payment: CreditCard
Yes, ProDrain & Rooter Service offers free project estimates.
No, ProDrain & Rooter Service does not offer eco-friendly accreditations.
No, ProDrain & Rooter Service does not offer a senior discount.
Yes, ProDrain & Rooter Service offers emergency services.
No, ProDrain & Rooter Service does not offer warranties.