Get matched with top garage door pros in Versailles, OH

"I met with Mike to replace my old wooden garage door. He said I needed custom door and gave me 15% senior discount towards new door. No door opener, no windows. Told it would be 6 weeks because of custom door. He said we would have to remove our garden- in the driveway for the installation. I said 6 weeks, the garden would be gone in November. It took a week and a day. He called the night before and said they would be there at 10am. His crew came out and installed new door. Then they left. We assumed they were at lunch. About two hours later I called Mike. He said they were done. I said there are gaps in door, broken glass in driveway, never told us they were done and I hadn’t paid,in cash as requested. He said he would be back today or tomorrow. He did come back later that night. We had cleaned up wood chip and broken glass from old door. I asked him first off, where is warranty? My service request receipt says warranty on reverse side. The reverse side is blank. Mike wrote on back of the form: cover spring damage. Insulated layer damage. Panel except dent. I asked him to sign it. That’s all I know my 3 yr warranty covers. Then I showed him gaps-all along the top, and down the side. He said because I don’t have electric opener. I reminded him we said we didn’t want electric opener- we don’t park our cars in garage. He said it couldn’t be fixed. Told me I could hire someone and they would say same thing. Said we should go look at any of our neighbors garage doors. I said my neighbors aren’t paying you $2767 for a door. My old door was plush. He said this is a better door, the best insulated door. I said it doesn’t matter if door is best insulated if gaps all around it. Finally he called someone and Mike was able to bridge some of the gap at the top of the door. When I complained about side gap he told me you are just trying to get money off. I told him I would be complaining and don’t use me as a reference. So he worked on the sides some more. He told me I went about this the wrong way. I paid him the balance and let him know I wasn’t happy. Before he left, I asked him to sign my order paid, which he did. I pointed out his tools he should collect. He doesn’t understand my frustration with having to argue with him for an hour to get the problem he said couldn’t be corrected done. He said he would have cleaned the broken glass in the driveway.(We should have left it, even though he may not return until the next day). He felt I should be immensely grateful since he got the door so quickly. He didn’t recognize the scramble we had to dismantle our driveway garden so he could do the work. The bottom line is he never said there would be a gap unless you get the electric opener. No warranty, high price for ? Custom door, poor workmanship, no clean up, told me nothing could be done and obviously something could be done. Not very professional. The reason for 2 rating is the door is nice"

"This was a professional, courteous encounter and I was extremely grateful. Not only did they fix my garage door issues, they gave me a tentative quote on a new door that I may need in the future. I would definitely hire them to do that work, if it becomes necessary. A+ service all around."

"Everything went smoothly and work was performed as requested."

"The crew seemed to do a good job, until we walked around and inspected when they finished. About a dozen screws were left out of the side cap and even more screws were found dropped all around the house. The front metal trim was all scratched up and they didn’t put the trim back on the inside of our skylights before they left. We had to call Josiah and complain and he came out himself and finished it. After he left I noticed the sharp jagged metal protruding inside our skylights and how crappy /dangerous it was my husband went to see Josiah and showed him pictures and told him how unhappy we were...Josiah basically said that his crew didn’t cut the metal the right length but he had no intentions of coming back and fixing it. Suggested we shove packing in the holes as they run straight in our house from outside if we are concerned about bugs or weather getting in. I’m so dissatisfied and disappointed! No one cares enough to do a good job anymore. They should be ashamed to put their name on this kind of work."