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Pure Comfort Heating & Cooling LLC
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,
About us
The HVAC technicians at Pure Comfort Heating and Cooling LLC in Lancaster, Ohio, bring more than 30 years of experience in selling, installing, and repairing heating and cooling systems for homeowners in Greater Fairfield County. Trust your family’s comfort year round to our heating and cooling team for expert work on air conditioning systems, furnaces, heat pumps and more. Whether you need emergency furnace and air conditioning repairs or regular pre-season maintenance, our trained technicians deliver dependable results every time.
Business highlights
Emergency services offered
10 years of experience
Services we offer
"Take Comfort In Our Integrity" Heating & Air Conditioning - sales, Amanda, Baltimore, Logan, New Lexington, Rushville, Somerset, and all communities in between Free estimates, bonded and insured Serving the comfort needs of customers in Lancaster, installation, service & repair Family-owned heating and cooling company Licensed
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.935 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 94% | ||
| 3% | ||
| 0% | ||
| 3% | ||
| 0% |
Showing 1-25 of 35 reviews
Troy S.
Mar 2020
Very knowledgable, patient, and thorough. No sales push.
Pam T.
Aug 2018
Mike, the owner called me back within a few minutes of my message and was here promptly his morning. He was so nice and very informative and had our air conditioner fixed within a few minutes. I would highly recommend Pure Comfort!!
Response from Pure Comfort Heating & Cooling LLC
"Thank you [Member Name Removed] for the wonderful review it was our pleasure and we hope to be of assistance in the future."
Kevin S.
May 2018
Very well done. Very competent.
Carol B.
Feb 2018
Repaired but ultimately replaced furnace in our garage. Noticed safety issues of which we were unaware. Checked house furnace and sold us a maintenance agreement that covers all furnaces and pays for service calls for a year.
Response from Pure Comfort Heating & Cooling LLC
"Thank you [Member Name Removed] for the great review. We look forward to serving you in the future."
Brian E.
Jan 2018
Everything went great, they even detected and repaired a small gas leak. Price seemed very reasonable and very professional.
Sheri S.
Aug 2017
Wonderful!!! Owner went out of his way to help get my air fixed. Would reccommend them to everyone!!!
Response from Pure Comfort Heating & Cooling LLC
"Thank you for the wonderful review and recommendation. We appreciate the opportunity you gave us to earn your business. Best Regards, Mike Darby"
Melissa H.
May 2017
We normally used another company but tried these guys because of an Angie's List Deal. They arrived on time and went to work. They didn't clean the unit at all (past technicians from another company had cleaned the grass out of the unit when they did their check ups). Just checked operation. It was operating fine so they said they put it back together and left. Shortly after they came back. The technician in training had put it back together and forgot to put a piece back on. So he fixed that and left. About a week later a bug got into the area they had removed the cover for and shorted out my ac. Can't say for sure it was because the cover was off so long but I wasn't very happy. Although it was an innocent mistake I won't rehire them again. Matter of fact when the short happened I called back our regular ac company to fix it.
Response from Pure Comfort Heating & Cooling LLC
"We are very sorry you were not satisfied with our service on May 1st 2016, We would have been happy to come out and fix any problem with your AC free of charge if it had been caused by our technician leaving a cover off for a "short time", as you explained. Unfortunately, since it has been over a year since we did a check-out on your unit we have no recollection of the incident your are describing. We do our very best to treat our customers as we want to be treated and strive for excellence in our customer service. Best regards, Mike."
Paul W.
May 2017
Installation of new furnace went very well. Installer was extremely prompt and professional. The Pure Comfort team did a great job and i wouldn't hesitate for a second to hire them again or recommend them to others. They even repaired a mistake made by a previous HVAC contractor to my electric heat pump, for free. Pure Comfort may not be the cheapest contractor in the area but, in my opinion, they're the best (and I've dealt with a lot of them). You get what you pay for. If you think you're saving some money by hiring cheaper, you soon regret your decision.
Response from Pure Comfort Heating & Cooling LLC
"Thank you [Member Name Removed] for your wonderful review. It was our pleasure to service you and we hope to continue in the future."
Darren G.
Nov 2016
Well they even gave me a nice email/printout of the services offered
Darren G.
Nov 2016
Well they even gave me a nice email/printout of the services offered
Colby B.
Oct 2016
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Rachel R.
Oct 2016
Very nice, I would definitely recommend them. No complaints, whatsoever. He said I'll give you 30 days. It is a part that could do out today, a month from now or two years from now. He gave me no pressure. If you do come back within 30 days I will not charge you a service fee.
Jennifer P.
Sep 2016
Excellent repair and service
Randy H.
Aug 2016
Very well, I would recommend them to anyone.
PHILIP P.
Aug 2016
The company was quick to schedule once service was paid for though angies list, and came out the next day. I was not able to be at home due to work, so my wife was there during service call. My wife told me that he was very informative, didn't push additional services or try to upsell, while being very professional. I was interested in getting a quote to replace furnace and AC, His quote for the exact same system we got quoted was $3300 less. I know this was only a service call but with his outstanding customer service and ability to be helpful when I wasn't home will defiantly give him our business in the future!
Christine S.
Jul 2016
Great job. Got a written report on the HVAC system.
Kathy W.
Jun 2016
unknown
Judy C.
Jun 2016
unknown
Celeste C.
Jun 2016
unknown
Darren G.
Jun 2016
unknown
LAURA L.
Jun 2016
The company showed up on time and was professional in explaining what they were doing,
Dave M.
Jun 2016
Great -- quick, painless.
Kip R.
Jun 2016
Mike was on time, Professional, Courteous, Friendly, Polite, and Efficient! He explained everything to me that he was doing and why. This was my first time doing business whit him. He just got a customer for life! I will be getting a new air conditioner next year. Well Mike has my business. This is what happens when you do the right thing. I Encourage anyone on Angie's list if you are not sure to choose this business! You won't be disappointed. I can't say enough about Pure Comfort Heating & Cooling!
Manuel G.
Jun 2016
unknown
Response from Pure Comfort Heating & Cooling LLC
"We are truly sorry that your experience with our company was not a good one. There was a misunderstanding regarding the nature of the service you had requested. We were to do a leak test and that was not done, instead 4 pounds of refrigerant was added to your AC unit. The cost for this service would have been $501.00 ($69.00 service/diagnostic fee and $108.00 x 4 for R22). Once we realized that there had been a misunderstanding we reduced your invoice amount to $285.00 and advised you that if at anytime during the summer your unit was not properly cooling that we would come out and do a leak test at no additional charge. It is our intention to treat our customers as we want to be treated and we are very sorry that we made this mistake. Best Regards, Mike Darby"
Paul M.
Jun 2016
unknown
Licensing
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FAQ
Pure Comfort Heating & Cooling LLC is currently rated 4.9 overall out of 5.
Pure Comfort Heating & Cooling LLC accepts the following forms of payment: CreditCard
Yes, Pure Comfort Heating & Cooling LLC offers free project estimates.
No, Pure Comfort Heating & Cooling LLC does not offer eco-friendly accreditations.
No, Pure Comfort Heating & Cooling LLC does not offer a senior discount.
Yes, Pure Comfort Heating & Cooling LLC offers emergency services.
No, Pure Comfort Heating & Cooling LLC does not offer warranties.